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Detecting Game As a threat
I've encountered an issue with the recently downloaded Delta Force Alpha game on my laptop. Despite adding the entire game folder as an exception in Bitdefender, the antivirus software continues to flag it as malicious during gameplay. Furthermore, after restoring the files, I'm unable to launch the game, forcing me to…
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system slow down
"I've noticed my Bitdefender antivirus has been slowing down my computer significantly during scans. Are there any settings or optimizations I can adjust to reduce the performance impact while still maintaining strong protection?"
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Support Brave Browser
Hi, I know this was requested before but just today the AV vendor ESET has officially added support for Brave Browser. Actually, ESET was already doing HTTPS Scanning/Encrypted web scan on Brave but with the latest update it now officially supports it. Bitdefender can block known malicious/phishing sites accessed in Brave,…
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Parental Control is not working
Parental control on my kids computer hasn’t been working for months. I’ve reinstalled multiple times. It doesn’t read the time he’s spent playing. Allows him to play at all hours of the day. I’m very frustrated. I liked the old version because it actually worked.
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Account says I have subscription to password manager and activated. But how do I know?
I dont get it. Why isn't my password manager highlighted as a selection on my central screen? How do I know it is actually activated? Does it have a menu function, if so how do I reach it?
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How to get the one code activation after renewing the subscription
Hi all, I'm a visually impaired user and I navigate using voiceover and I'm experiencing some trouble in installing again my subscription for Bitdefender Central. Could someone please let me know how I can get the activation code or in general how to install the antivirus? The first time someone else did it for me but I'm…
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Error Initializing Scan?
Hi I’ve just ran my first system scan on my Windows laptop. Looked ok but after 5 minutes a box opened, then disappeared and the scan kept running as if ok, in fact it’s still running 26 mins. I am paranoid as my ex is tech savvy, I really worry about keyloggers. Our son spends 1 week alternating between us and our home…
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How can I get rid of Safepay?
How can I get rid of Safepay?
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Bitdefender not working on Phone
Hello, I bought bitdefender so i can protect 3 devices. Activation worked fine for my pc and laptop, but when I tried to add it on phone via link or QR code from Bitdefender central it just downloads the app on phone without giving it any protection. Phone app also asks me if I want to buy and extend my protection. In…
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Is this real?
Link leads to second attached image.
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Spam white list?
Hi. I'm new to Bitdefender. Is there a way to prevent emails from specific domains from being tagged as spam? Thanks
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Bitdefender Install on Windows 11
I cannot remember the Admin password. Is there a way to install Total Security package without the Admin Passord on Windows11?
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HP 2800 Series Printer Wont work with BitDefender
Greetings, Have added the IP Address of the printer to the Rules, have added the home network ip 192.168.1.0/24 to the Firewall. Printer displays as offline. The HP Scan/Print Doctor sees the printer and prints diagnostic pages, but the printer still displays as offline and nothing else- Documents, Test Pages, etc will…
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Computer Not Waking Up After Install Of Bitdefender
Since installing BitDefender a few days ago when my computer goes to sleep I cannot wake it up and am forced to reboot, getting a "Windows did not close properly" message. I can't fins anything in the settings and "Activate profiles automatically" is disabled. I'm running Windows 7 pro 64 bit and had used Kaspersky for…
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Suspicious connection blocked in chrome
Hello, I am stressing right now about something wierd to me that happened right now. I had on my chrome browser youtube video playing on one tab then on second twitter opened and on third page called u.gg used for leage of legends game. While watching the video and not doing anything else I got notification saying there is…
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Internet adversely affected by Bitdefender for iOS
I'm happy to report that after two years plus of not running Bitdefender on my iPhone X, it seems the battery drain had been fixed. I did not notice significant battery issues and percentage usage was under 15% from 80% a few years ago. However the new issue is that my internet surfing is severely reduced since installing…
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VPN ISSUES
Hi - have just bought and installed Bitdefender VPN (I am a Bitdefender customer, but have been using a different company for VPN). My Bitdefender VPN is either not connecting, or, when it does, Google links are failing. Can anyone help? Many thanks.
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Installation of all devices not working using the email send link
I have my i phone 6 protected I couldnt get my laptop protected by email it scrambled so had to log in on the comp to download direct Similarly my ipad just pixelates and it forces you to get the app ( ios13 running ) Similarly my wifes Iphone 5 s Similarly my Ipad mini Do I just take each and login as the original and…
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VPN and Multiple Browsers
I use both the Brave and Edge browsers. The Brave browser has a VPN icon in the upper right corner, but the Edge browser does not. Are both protected?
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How do I stop BD from asking me to save user id and password in some apps
In some apps on my Samsung Galaxy S24 Ultra, I keep getting the message "Save Username and Password to Password Manager" when its inappropriate. E.g. Every time I add a new task to one of my Task apps, I get that popup. There's no user id or password associated with the task at all. Same happens on one of my other apps…
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VPN automatic startup
Hi, I've upgraded to Premium VPN but cannot get the VPN to connect automatically on startup despite this being configured in the settings. I have to manually connect every time. How can I configure the VPN to start with Windows? I'm also not seeing a VPN icon in the system tray. Is this correct? Many thanks, Sean
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2022 MacBook M2 + BitDefender not detecting hijackers - why?
I have a 2022 MacBook M2 running on Sonoma 14.6. I have had Bitdefender Central & VPN installed for over six months. 1.Trovi Some weeks ago, after regularly being stopped from browsing by ‘Trovi’ when using Chrome, I deleted the browsing history, removed Chrome & re-installed it. Trovi is no longer stopping me browsing but…
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Unable to add an Exception via Advanced Threat Defense.
The button to allow you to Manage Exceptions from the Online Threat Prevention menu as per the screen grabs below is greyed out for me. I would like to be able to add a website to the whitelist which has an expired security certificate. I know that the site in question is Trusted as it is has been regularly used without…
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adnxs.com - Malware or just a strange-named cookie?
Hello! Since I have set my browser settings to delete everything but my cookies after closing the browser, I manually delete certain cookies from time to time. Today a cookie caught my eye that I found a bit 'suspicious'. It's called adnxs.com. A search on the net revealed that there is a virus running under the same name…
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Pay for additional services
Couldn't find any Category for my question so picked this one Hello guys, Per PC Net suggestion paid for Bitdefernder Antivirus Plus for 3 devices Laptop/Android/Smart TV. While installing on Android, asking to install additional product for more money. Can someone tell me that I got sucked into a common Scam, buy some……
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Constant Suspicious connections from Chrome.
Constant suspicious connection blocked - Google Chrome. Just started up my PC after getting home from work. And whenever I opened chrome bitdefender spammed me with this: Feature: Online Threat Prevention chrome.exe attempted to establish a connection relying on an expired certificate to www.google.com. We blocked the…
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I have issues with Black ops 4, does anyone know of a fix with the software I could do?
So just to elaborate I have a desktop computer that I upgraded from Windows 10 to Windows 11 and that wasn't necessarily the issue, but I was never able to fully play the game when bitdefender was running. I only just recently realized that it was my antivirus software that was causing this problem. Before I never knew…
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BD free has expired???
I got this today. Tried re-installing, nothing. How can I make the free version work again?
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Why do pages get stuck on Chrome while using BitDefender?
My website page gets stuck, and all tabs stop working while using the Bitdefender Password Manager extension in Chrome. Please help and provide a solution
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VPN Stoped Working MacBook
My VPN has stopped working after trying to connect I get an error message 99. I have no other VPN that I know of working on my computer. I have cleanmymac which has not found any issues. I have changed the DSN as suggested but did have no effect. How do I uninstall and reinstall VPN? Any help appreciated