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Error Initializing Scan?

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JulieS
JulieS
in Utilities

Hi I’ve just ran my first system scan on my Windows laptop. Looked ok but after 5 minutes a box opened, then disappeared and the scan kept running as if ok, in fact it’s still running 26 mins. I am paranoid as my ex is tech savvy, I really worry about keyloggers. Our son spends 1 week alternating between us and our home networks with his devices. Is it normal to get such an initialisation note but the scan keeps running?? Thanks heaps if anyone can help, Julie

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  • Alexandru_BD
    Alexandru_BD admin
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    Hello @JulieS and welcome to the Community!

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

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