HP 2800 Series Printer Wont work with BitDefender

pyke

Greetings,

Have added the IP Address of the printer to the Rules, have added the home network ip 192.168.1.0/24 to the Firewall. Printer displays as offline. The HP Scan/Print Doctor sees the printer and prints diagnostic pages, but the printer still displays as offline and nothing else- Documents, Test Pages, etc will print. Any ideas before i switch to another AV provider, I have 5 users all having the same problem with the same home printers. Thanks for any help . And yes the printer works fine if I uninstall Bitdefender.

pyke

Andrei_S Enterprise

Hello @pyke ,

Please check the following article which I think will resolve your scenario:

https://www.bitdefender.com/business/support/en/77209-343063-troubleshooting-bitdefender-firewall-blocking-network-printer.html

If you still need assistance please reach out to our Enterprise Support Team at https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory and a support engineer will be able to guide you through the troubleshooting process.

Kind Regards,

Andrei