Account says I have subscription to password manager and activated. But how do I know?

Mad Max

I dont get it. Why isn't my password manager highlighted as a selection on my central screen? How do I know it is actually activated? Does it have a menu function, if so how do I reach it?

Gjoksi

Hello.

First, open your web browser (Chrome, Firefox etc.), then:

Regards.

Mad Max

I don't see an icon on edge, anywhere. So I didn't get to Step "1". My order reads that I have paid for password manager, has a registration number, and that it is activated. However, my subscription list does not show a subscription for the password manager.

What am I missing?

Gjoksi

Hello.
ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him. He will be back in the office on Monday.
Regards.

Alexandru_BD

https://community.bitdefender.com/en/discussion/comment/341855#Comment_341855

Hello,

@Mad Max if you already entered the Password Manager activation code in your Central account, the onboarding should look like this:

First, make sure you are logged into the same Central account where the code was entered. Those steps should be available for you. If they aren't, then obviously something is not right and you should get in touch with the Support teams for further assistance.

Regards,

Alex