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Urgent Issue with "Encrypted Web Scan" Blocking Websites
Dear Bitdefender Community I installed Bitdefender today, and my initial experience was great. However, after a few hours, it turned into a frustrating one. This is my first time using Bitdefender, and I was surprised to find that the "Encrypted Web Scan" feature is blocking several important websites, including ChatGPT…
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How do I create separate vaults with SecurePass
I have my own vault in SecurePass but now I would like my wife to have her own vault. I purchased an additional SecurePass subscription but I can not find a way for her to create her own vault.
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BitDefender Total Security not installing Antivirus on Mac Monterey
As the title states, the install is only installing VPN on my Mac and not the antivirus software. The subscription has been activated (until March 2026). The same license has successfully installed all modules on a Windows 10 machine. I have used BitDefender on this Mac for the past few years without a problem so I'm not…
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Is Bitdefender an ad blocker
I am having trouble with a streaming site which says I have an ad blocker, despite the fact I have deleted my ad blockers.
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False Positive?
Hello, i was almost ready to start my own small e-commerce on this platform: https://sellhub.cx/, everything was working good, however after 2 months it's now flagged as malware by bitdefender, how can I know if it's a false positive?
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Battlefield 4 on PC
Old i know! I still play BF4 on windows 10.. since I had to reinstall Win 10 I decided to go with this Antivirus. Now I keep getting kicked from servers CONSTANTLY for the first time by "Punkbuster"? in other words saying im a hacker ?!?! WTF!! how do i stop this ??? I'm not hacking and it is embarrassing to suggest…
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installed devices count
Hi, I currently have BitDefender installed on three devices. However, in BitDefender Central is says I have four. Two entries are the same device. I noticed that one is my actual laptop and the other (same name) is the WiFi. I wouldn't that qualifies as a different device. True? If so, how do I correct this device count?…
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Total Security Premium
I updated to Total Security Premium after have BD for 2 years, never had a issue. Now I am a getting access denied, links don't open on some websites. It s royal pain. I have youtube how to fix but still have the same problems. I am on Windows 11.
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False positive on zig build.exe executables and other zig generated executables
Hi, I'm developer and use Bitdefender Total Security, I use zig (https://ziglang.org/ version 0.14.0) a somewhat new programming language to develop my programs. In the past and more recently I getting what I belive are false positives threats accusations of in the executables generated by their toolchain. I did add the…
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System Tray always says "Bitdefender services are loading now, please wait"
Yet, when I open Bitdefender...says "You're safe" Which is it????? I have uninstalled and reinstalled three times...each time...The B in system tray has a little white dot in lower right hand corner and when I scroll over with mouse...says "You're safe" Will stay that way as long as I don't shut down the computer. Once I…
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one pc stop recognize bitdefender
one pc stop recognize bitdefender and the pc not recognized by gravityzone what can I do?
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I’m wondering if there’s any difference between the viruses protected between Intego & BitD
Can't decide on whether to go with one or the other… will the malware defs be the same, or??
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Bitdefender firewall Rules
I have read that to block an ip address in Rules, I should click on the plus "+" sign on the Rules page. Where is this plus sign on that page as I cannot find it…?
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Advanced Threat Defence - adding multiple exceptions at once
Don't know if this has been asked before, but I couldn't find any topics about this. I play a heavily modded game that uses a lot of different exe files in a lot of different folders. Advanced Threat Defence doesn't like these exe files and keeps crashing the game. When I temporary disable Advanced Threat Defence there is…
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Masterclass Series: Live and On-Demand Learning
Join our expert-led Masterclasses to discover practical insights, deep dives into cybersecurity challenges, and real-world applications of GravityZone. Can’t make it live? Access recordings of all past sessions anytime. 👉 Explore the series: https://www.bitdefender.com/en-us/business/masterclass If you already attended a…
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Bitdefender Masterclass: What did you learn or love?
Whether you attended a live session or watched one of the on-demand recordings, this is the place to discuss the Bitdefender Masterclass Series. Feel free to: Share your key takeaways Ask follow-up questions from the sessions Recommend future topics you'd like us to cover Discuss how you’ve applied any insights in your…
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DemoZone: Guided Interactive Product Tours
Explore our interactive, self-guided tours to see how Bitdefender GravityZone can support your cybersecurity strategy. Perfect for IT professionals who want a hands-on look at how our technology suite delivers unified, comprehensive protection. 👉 Try it now: https://www.bitdefender.com/en-gb/business/demo-zone Have you…
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Tried the DemoZone? Share your impressions & questions here!
Have you explored the new Bitdefender DemoZone yet? This space is for you to: Share your experience with the interactive product tours Ask questions about GravityZone features shown in the demos Suggest improvements or other topics you'd like to see covered We’d love to hear how the tours helped you better understand…
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Feature request for FIDO2 support
It would be great if MFA for Bitdefender Central supported FIDO2 Secure Pass Master password should be complex and possibly difficult to remember! Why not offer second option to unlock vault using FIDO2.
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Why am I unable to open Costco.com in safepay
I have not had an issue with any website other than Costco.com with safepay. I make purchases on Costco.com on a regular basis so it is important to be able to use safepay with that site.
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What does a checkmark mean when adding exceptions?
On this screen: What does the on switch for the antivirus mean? Is that a yes, antivirus will be active for this folder and all of its subfolders? Or yes antivirus protection will be excluded from this folder and all of its subfolders? What do the checkmarks mean? Does a checked On-access scan mean that yes, antivirus will…
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I keep getting a BF popup msg (x is an unsafe wi-fi. Use bf vpn)?
I recently changed internet providers (Spectrum to Frontier). And now I keep getting this BF popup msg (x is an unsafe wi-fi. Use bf vpn)? You have tons of customers asking this same question none of you experts can give a valid answer other than "use VPN". Cant you give an answer that wont cost me more money? Or do you…
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How to sign in and activate my New Bitdefender Account?
Dear all, Hello everybody, I'm new to Bitdefender and this support forum, and appreciate the opportunity to join you all on it. I downloaded and installed a free version of Bitdefender on my Acer laptop on windows 10, yesterday, and received the email notification to activate my account on the same day. However, since then…
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Web protection - unable to connect
Has anyone experienced this error when trying to activate Web protection on iPhone?
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Is SafePay compatible with other VPNs?
I have NordVPN running. When I open SafePay, the connection icon only shows the WiFi network I am connected to and stops indicating the VPN. I saw a discussion from over a year ago that SafePay can sometimes disconnect non-Bitdefender VPNs, so I am nervous that my secure connection is being interrupted. Connecting the free…
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What is strongdns.bitdefender.net ?
What is strongdns.bitdefender.net ?
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AUTO-RENEW is now set at 59.99 higher price... discount has been disppeared without notice
[and I'm forced to ask on here because the email support is bad… 4 attempts to send the complaint… including the Catpcha routine, and it just hangs.] Hi Bitdefender Support, I am feeling concerned about this auto renewal of 25.03.2025. Previously, I was getting a significant discount on Total Security Individual, around…
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Error displaying in Bitdefender Central
I have had Bitdefender for a long time and this year I switched to the family one to protect more devices. I have installed the program and did all the updates and yet my Bitdefender Central says the following: This device isn't protected. Install Bitdefender security on this device to keep it safe. It's already included…
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Safepay Cloudflare captcha loop
Hello, I have just run into a brick wall trying to use Safepay on a site protected by Cloudflare. I end up in what looks like an infinite loop on a captcha. The message is : ***<protected site name>Verify you are human by completing the action below : *** With the usual tick box underneath. If I tick it, then after a few…
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How to configure scan extensions/excepted extensions locked by bitdefender
i do not see any option to configure these settings in bit defender total security, if there are not such settings then this thing should be removed from the list above or the concerned settings should be provided to the users.