The Bitdefender Expert Community

Since an update last year whenever an app has changed and the firewall alert panel pops up if I don't click it immeditately then I will need to click multiple times to make it go away. If I am not at my computer when it happens it almost seems like an endless loop and I have to reboot to make it go away. I have raised a…

Although BitDefender is set to run at startup, it doesn't appear in the system tray, and neither does the Security Widget appear on the desktop. Everything was fine several days ago. How do I fix this?

Hi, I activated Total Security and had to enter payment details to activate the subscription. It is now showing Bitdefender Total Security Individual with auto renewal. I cannot see any details as it says that the subscription has been bought with a different email address which I do not own personally. So I cannot see or…

Hi everyone, I'm interested in buying a subscription for the bitdefender VPN. Right now the free version of bitdefender has a 200MB daily limit. This limit does not allow for much testing of the VPN so increasing the daily limit to maybe 5GB or perhaps a free trail period would certainly have more people try the VPN and…

Thunderbird email cannot send photos without making the files huge and I can't use the add-on that enables the photos to be reduced. I have looked at the help section however the screen shot does not match the image on my BD screen, so I can't do what the instructions say. According to Thunderbird my email is getting…

I always click on the option, but it does not seem to have any effect. Each time the same message pops up! Some background info. I have one USB card I use for results from a medical device. This has a large number of very small data files but no executable files. I don't want it scanned each time I put it into the computer…

Unter https://secure.2co.com/myaccount/ ist unter Artikel/Leistung meine bezahlte Software aufgelistet: 1 x Bitdefender GravityZone Business Security Premium Unter https://central.bitdefender.com/dashboard kommt die Meldung: Sie haben Bitdefender noch auf keinem Ihrer Geräte installiert Dann klicke ich auf "Erste…

I downloaded from the tutorial, but it said it was for 64bit? After downloading and double clicking on the weekly.exe logo, it asked if I wanted to download for windows 64 bit, gave no other option, and then did nothing after I cliked on it. Nothing like on the tutorial asking if I agree, etc … ?

there is a recurrent theme here; the parental app does not really work even on its own terms never mind from a parents point of view. It is appallingly weak on iPhones, you may have heard of them, although bitdefender doesn’t seem that aware that this brand of phone exists.. I am thinking of ditching my total security…

Hi, I am testing Bitdefender right now and tried to add an exception so the real-time scan doesn't scan everything a certain process downloads. In my case, it was Guildwars 2 client. It has to download a lot of stuff and Bitdefender is using 30% of CPU all the time. so I tried to add an exception so it doesn't scan anymore…

After manually restoring a quarantined file that I know to be safe, I can no longer delete it. I am told that I need administrator permission, even though I am the only user on this device and can use administrator permissions elsewhere. Not even bitdefender's file shredder works here. The folder is already listed in BD's…

Hi everyone, Sometimes the webmail that I use for my bitdefender account has issues and I'm not able to either log in for a while or my mails takes a few hours to arrive. This then causes issue when I want to log in to any of my accounts that uses 2FA like bitdefender. Having the option to add a secondary e-mail to my…

I don't want the VPN installed on my PC because I already pay for a VPN that I've trusted for a long time and I don't want to switch it. How can I uninstall the VPN service or disable it permanently?

Hi, I received this notification on BD. The app is OfficeClickToRun.Exe which is a legitimate app of Microsoft as I understand, but the HTTP connection makes me a little apprehensive to allow it to connect over the internet. This has tried to connect over HTTPS (443) in the past which I allow, but I'm not too sure about…

Hi, I'm trying to enter an a hi-fi site named "hifis.be". I believe the physical store is in Belgium. Well, when I try to enter this site I get a message on the browser "Forbidden - You don't have permission to access this resource" 😮 But…I can enter and stay and navigate in the site, as long as it is in Dutch, if I change…

I have total security that runs out in 23 days, I just purchased the premium. will it automacally swith over when my first one expires?

Hi, I have lots of manually blocked numbers in mobile call app (default google android app) is there any chance to add those blacklisted numbers to BD Call Blocking app? thanks!

I've had an alert saying that my profile (or similar) is on a website. When I try to access the website/ profile, it simply shows up as a GoDaddy domain request that I can register for free? Bitdefender have recommended I remove my profile…..but there's no profile (or website) to remove. Any advice on how I should proceed…

I have opened an official ticket with Bitdefender Technical Support (ticket no. 1010546612) to investigate the behavior of Safepay. Logs generated by Bitdefender’s Support Tool were submitted, including video recordings of the issue. After analysis, Bitdefender confirmed that there are no internal faults or corruption in…

VPN version 27.2.3.8(b) Windows 11 Randomly, when this computer starts it will show connected to wi-fi but no internet. I can access my LAN but not the outside internet. If I connect to VPN, internet connectivity is restored. When I disconnect VPN, internet connectivity remains. If the computer goes to sleep while VPN…

i use windows 11 on a surface laptop. BitDef VPN connects for 5 to 10 seconds and then disconnects. I used different locations and still deactivated.deactivate. someone suggested to deactivate the kill switch but I cannot access the kill switch. How can access the kill switch? Is deactivating the kill switch the real…

I’m encountering a limitation with SecurePass that affects my workflow. While the extension functions within Microsoft Edge, I often need to work exclusively in Google Chrome. Unfortunately, SecurePass does not activate in Chrome, despite the extension being installed and visible in the extensions list. I’ve already…

Hello everyone, We are aware that the Scan feature in Bitdefender Mobile Security for iOS (iPhone) has recently gone missing for users. This issue has been reported by users and acknowledged by Bitdefender Support. ✅ Current Status: The Bitdefender development team is aware of the issue and is actively working on a fix. It…

Bitdefender was not able to disinfect them.

As my Total Security - Individual and Premium VPN expires soon I was offered an upgrade to Premium Security - Individual. I finally got security plan to install but cannot get the VPN to install. it keeps saying not installed, I have tried a download a few times but will not work. I followed the steps indicated but all I…

I just did a system scan and a cyber event and I am hoping someone can review the log file. There's a bunch of password protected files that are skipped in the scan. Any help appreciated from the community :) Log file attached.

I am unable to use the HSBC banking app due to Bitdefender. How do I exclude this app from Bitdefender? The particular issue is that I do not use the Google play store, and the HSBC app does not like Bitdefender because of this.

Windows 11. Running Bitdefender Total Security. Scan says complete, but files not scanned are over 358,000. Bitdefender says scan complete…….why and what's going on with that? I've been using Bitdefender for a couple years and my scans always totaled over 1,000,000 filles….. Uninstalled and reinstalled, but same results.…