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ATT phone service
How to have my ATT phone service indicate it is secure. Continue having problems not secure.
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Defenders of the month free month sub reward causes sync issue in central
Hi everyone, After receiving my "defenders of the month" today (thanks for that BD) 4 of my 6 devices shows as having an issue. I had this same issue in May when receiving the reward and had contacted support who told me "I have synchronized your subscription from our side to ensure all your devices appear as normal and…
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How to remove time machine backup from a retired machine
I have a time machine drive that is getting full. it contains the active time machine backup for my current machine plus inactive time machine backups from earlier machines with different names. I see a directory for each machine in /Volumes/My Book for Mac/Backups.backupdb . I would like to remove the content for old…
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Bitdefender Total Security failed to notify possible dangerous Gmail
Received Gmail message marked by Google as hereunder: Can anyone please tell me why Bitdefender Total Security wouldn't notify me of this possible threat? I was relying on Bitdefender to confirm incoming Gmails are safe or not. Doesn't the Total Security software include this type of defence/notification by Bitdefender? Or…
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Microphone not working on Android 11 phone
Hi, I installed Bitdefender Mobile Security on a android 11 phone and the microphone wasn't working anymore. When I uninstalled Bitdefender Mobile Security the mivcrophone worked again. How can I solve this?
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ICCF web site (False positive)
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Need help putting Bitdefender on a new computer
I bought a five-device subscription to Bitdefender in March from BestBuy and installed it on my Windows 10 computer. I just got a new Win11 PC and need to install the application on it, and deactivate it on the old computer. I should have, but didn't, kept the original download to copy onto the new computer. When I logged…
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A folder named $Temp
A new folder has appeared on an external drive named $Temp I searched for this and while there are many responses for Temp, there are none specifically for "$Temp" and using quote marks around it in a search gives zero results in duckduckgo. Anyone out there know the meaning of such a named folder? I suspect it was…
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Online search engines safe website icon
Hi everyone, I would like to see bitdefender add an icon to the search results in the online search engines that would tell a user if a site is safe to visit or not. Thx
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Split tunneling & c:\program files\windowsapps folder. Windows 11 Pro
Good morning everyone. I'd like to know if Bit Defender VPN can handle split tunneling at the process level instead of just URLs and .exe or .com files. In this case I'm referring to Skype installed from the Microsoft Store, which has the executable residing in the %program files%\windowsapps folder, which is known not to…
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Bitdefender scanned these files
Hi, a few days ago, I ran a scan with bitdefender but it couldn't scan these files. Should I be concerned
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Anti-tracker and Live Oak Bank Support
Using Chrome fully updated, I go to https://support.liveoak.bank/ and search for "Quick". One of the options offered is "How do I connect QuickBooks to my personal savings account?" If I select that option with the Bitdefender anti-tracker off, the webpage content changes to provide instructions on how to do what I want.…
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False Positive On Our Website
Hello, I am delta from Freezm LLC, which operating kiosk.ac. One of our user reported bitdefender online treat protection blocking cdn.mittere.io which is cdn of kiosk.ac and some site we operating. Please review our site manually and remove block from our site. Sincerely, delta
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Is it possible to download a PDF file from Safepay?
Hello, When I installed Bitdefender onto my Microsoft Windows 11 PC it created a folder labelled 'Bitdefender Safepay' inside my PCs 'downloads' folder. I have tried to download a PDF file (financial statement) from Safepay into the downloads folder using the download button located on the PDF viewer in Safepay but each…
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vpn
just purchased Bitdefender VPN cannot get it to work , it say up address has been exposed please help I called customer support tired of dealing with them. can someone help me or I Will take it at a loss 40 bucks down the drain Motorola one hyper android 11
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SafePay doesnt support Virtual Printing !!
It's a very difficult situation. I often need to print the PDF of any transaction i made. If i cant even print in SafePay, then it's a serious matter of concern. Fortunately, i have a physical printer and i can workaround with this "peculiar" situation but what about those who don't own a printer. Isn't SafePay completely…
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How to print in SafePay ??
I'm a new Bitdefender user with a Windows 10 laptop and i find I can't do the type of printing i want in Safepay. Whenever i tried to print in safepay, it gives me a message to "virtual print not possible......select default printer in Windows Settings". I always print to pdf format but i cant see any option in safepay.
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Access to USB drives / Bitdefender Total Security
Hello the community, I just migrated to Bitdefender Total Security from Kaspersky because of security concern, and love the product. I have an issue that maybe was already discussed: I need to plug on my computer via an USB port my Kobo e-reader to manage my e-books and the computer does not recognise the new drive. I…
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Unable To Install Bitdefender On Second Computer. Any Suggestions?
Unable To Install Bitdefender On Second Computer. Any Suggestions?
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What is Gen:Variant.Application.Jacard.131537 ???
action to be taken for treatment? Please understand that this question is a translator, so there may be grammatical errors. I'm currently using the free version of bitdefender. But when I was using the system scan, I was informed that Gen:Variant.Application.Jacard.131537 infected the file. I told them to restart to solve…
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The "New" Parental Controls - why was so much functionality removed?
A lot of functionality has been removed that we used to have previously, and I've not seen any discussion around why this functionality was removed: Complete screen lock when the scheduled offline time kicked in. Now my kids can still access their devices during their "Bedtime" schedules, they just can't go online - we…
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Have access to internet, but not to any websites -- Firewall issue?
Hi, I am running Windows 8.1 and I use Bitdefender Total Security. For the last couple of days, I've been trying to access the internet. The router works normally with our other laptop. But with my laptop, I cannot access any website. I checked the Bitdefender manual, and the Firewall might be the issue. I followed the…
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Samsung Smart Tv
Hello! How can I connect my Samsung smart TV device to protect it?
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Problems with new VPN-app and Whatsapp
Since I started using the new VPN app from Bitdefender, WhatsApp desktop no longer works. I used split tunneling for this problem in the past. This works no longer because I cannot find the .exe from whatsapp (hidden in c:\program files\windowsapps which is blocked by microsoft). Now I have to disconnect VPN to use…
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Exchange: Attachment filtering rule not working
Please ignore.. I found whats wrong. When the attachment rule in the image attached is active, email containing files like PDF, Excel, Images and so one… are sent to Quarantine. Is anything we are doing wrong in the Rule?
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My data usage (on Windows) shows two hydra.exe using up data. why is there two showing
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I had to resubscribe via Google Playstore and when I opened the app, it's still on the payment page
It won't get past this reactivate page. I actually clicked the buy monthly subscription option and it just charged me AGAIN so there's two charges from my account via Google playstore. AND IT STILL won't get past the reactivate page.
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Digital Footprint tab improvements in Digital Identity Protection
Option to "Show All"; rather than just 20 services at a time and needing to "Show more" EVERY time to click on a service. Preferences for a "Show All" and "Order by" to be held for subsequent visits, so the view settings remembered for subsequent visits. More specific detail than generic descriptions about the information…
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I Give Up, BD VPN Just Will Not work Here
At home where I'm on fiber, everything works fine but out here, I can't use it. By "out here" I mean my summer place in CO mountains where my "high speed internet" is 10mb at best download and 2mb upload. Latency is quadrupled with the VPN on. Half of my websites don't load. Click off the VPN, things work fine.…
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Why Bitdefender so intrusive?
I been with Bitdefender now over 15 years, but I am becoming more and annoyed with the software. For instance, if I am in the process of creating a Youtube video, when I turn on my webcam, it triggers a pop-up in the lower right hand corner. Then I have to close it out. Also, when I use my microphone, a pop is triggered…