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Software i develop is detected as malware
I have software developed in vpf and c# for windows that is being detected by the bitdefender. Mostly the report said that the tecnichs of the attack are the followings Aplications window discovery, Modify Registry and Query registry. This means that i cant do this things or is there a correct way (not the way i do it ) to…
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How do I remove Bitdefender AntiSpam from a Mac
There appears to be nowhere in the settings of Bitdefender to turn off Antispam on a Mac. It's created a folder in my G-Mail that I do not want, and is routing messages there that should not go there., So I want to remove this. I am using the latest version of BitDefender and the latest Mac OS..
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Facebook Messenger
I know someone has hacked into the messenger app on my phone. After changing my password the problem still exist.Is there a solution? I contacted support and all has failed with them.
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Unrecognized Skype Microphone Usage - Normal?
Hello folks, Quick question, likely nothing. I was updating my Bitdefender settings and noticed that Skype accessed my microphone 5 days ago. I haven't used Skype in about 6-7 weeks. I have seen online that this can occur sometimes randomly, but still, I prefer to ask whether this should be cause for concern. Is there a…
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Gen:Suspicious.Cloud.2.@x1@aOghqyli is a virus?
Good morning, I have a problem with installing Premiere Pro ESD license. During the installation Bitdefender blocked the execution because it detected Gen:Suspicious.Cloud. 2.@x1@aOghqyli as virus. Can anyone tell me if it is a virus or a false positive how did the support of the company from which I bought the software…
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network firewall security
I contacted support and was told I had no firewall and needed to purchase Network Firewall Security ($499). Does anyone know what this "plan" is and why I was asked to purchase? Was this a scam?
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Blocked from completing purchase of gravity zone
Almost 30 days ago downloaded a trial of Gravity Zone Small Business Security. Put it on one server and 13 stations. Now want to enter a card and complete purchase. Their prompts to buy link to 2Checkout. 2Checkout asks for email. I give the one I used for download. It says it doesn't recognize that. Ping pong between BD…
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Password Manager - doesn't login ( Android )
When I enter pin code it won't open the app it just says logging in for a long time and nothing happens. Please fix ( I have installed and re-installed it) it works 2-3 times and then it stops
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Can I prevent uninstallation of Bitdefender? If so how?
I'm making a trial installation of Bitdefender, which I only need for the purpose of locking apps in the event of theft. I just clicked Uninstall as you would for any app, and it uninstalled at once, just like any app. Can I prevent Uninstall? - without it a thief could just uninstall and protection is lost. For example,…
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Why Does Bitdefender VPN Not Work With My E-mail Client Application On Windows 11?
Why does VPN not work with my em client app on Windows 11? Only when I turn OFF VPN will emclient send and receive email. Emclient support thinks the problem is with Bitdefender's VPN. Help???
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How do I determine which computer uses which computer ID displayed on Central
Hi all. I want to discover which of my computers are using which Bit Defender ID so that I can change the IDs to the owner's name Thank you
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Destination IP addresses not found by IP Lookup
When I use IP Lookup for destination IP addresses of apps accessing the internet, as identified by BDTS, they can't be identified. For example 13.107.5.88/0 is destination for comm''s from HxTsr.exe. If i delete the last two characters IP Lookup identifies the destination as MS in Washington. LockApp.exe has destination IP…
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Unrecognized software accessing the internet
Bitdefender Total Security, on my Dell Inspiron 16 laptop, has identified NGA.ThickClient.exe gaining access to the internet. Does anyone know what this is? Is it unsafe??
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deactivate a user
I ask if it is possible to deactivate Bitdefender for one user and leave it active for another user of the same PC. Thank you
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Tor not connecting Hydra.Sdk.Windows.Service.exe high cpu usage
Hydra.Sdk.Windows.Service.exe seems to be blocking tor browser use,and only 16% on task manager but 98% cpu dropped to 23% when ending task. Is Hydra.Sdk.Windows.Service.exe strictly needed to run vpn and security suite?
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System Tray always says "Bitdefender services are loading now, please wait"
Yet, when I open Bitdefender...says "You're safe" Which is it????? I have uninstalled and reinstalled three times...each time...The B in system tray has a little white dot in lower right hand corner and when I scroll over with mouse...says "You're safe" Will stay that way as long as I don't shut down the computer. Once I…
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How to add Xfinity email to Email protection
I was able to add my google account, but the only option I see to add another is "outlook" which I do not have.
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I lost my recovery key
I lost my recovery key
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Online Threat Prevention Exceptions
When I add a website to the exceptions list, I expect it to be excepted from the software. I paid for the software to work on my systems, I expect it to work when I want it to and to NOT work when I do not want it to. What other reason is there for an "Exception" list to exist. I am reading that since the website I added…
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Request for Assistance: False Positive Flagging of Our Application by Bitdefender
Hello, I am reaching out because our application has recently been flagged as suspicious by Bitdefender. To provide some context: We have checked our SSL certificate with our provider, and everything is up to date and functioning correctly. We also verified our site on VirusTotal, and no issues were detected. We have never…
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Are cryptominers using your device without your knowledge? from: static-hello.bitdefender.com
received an email today from "static-hello.bitdefender.com," which appeared to change the application date to today's date and prompted "grant full disk access." System preferences already had the boxes checked but were grayed out because access needs to be unlocked first. This all seems very strange to me, but if it is…
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Content control not blocking website
Hi guys. Got a question. I got the following url list for Bitdefender content control but for some reason drive.google.com and MediaFire.com are being ignoring the blockade? Host list attached: Update: Adding extra host straight from the horses mouth: I was able to make it block google drive but only using MS Edge in…
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Update question
It is almost time to update my subscription to Bitdefender. In the renewal form it mentions it is for a 32 bit system, I have a 64 bit system, will Bitdefender still work correctly?
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Where I can checksum the information for the Gravityzone Appliance
Dear Bitdefender technical team. Where I can checksum the information for the Gravityzone Appliance. We need to verify the integrity of the Gravityzone Appliance. We need be sure it does not contain malicious code. Best Regards.
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Will you guys please, please, please stop screwing with my internet connection!
This new VPN is such an annoyance. I will start it up when I need it. Now I have to ope, close, open. close etc etc… for 10 minutes before the VPN will stop working and I have my internet connection back. Then I have to do this again after 10 minutes. After that it will leave me alone. Also I have a 1000Mbit connection and…
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How do I leave a feedback with bitdefender?
Is there an option for customers to leave feedbacks of bitdefender?
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VPN fails to reconnect after sleep while Kill Switch is active
My Windows 10 Pro (22H2) laptop is often slept while connected to Wi-Fi and Bitdefender VPN with Kill Switch active. When the computer wakes, the system automatically reconnects to Wi-Fi, but there's no internet. Cool. The Kill Switch works. The problem is that Bitdefender VPN fails to reconnect. It tries and fails. When I…
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VPN on PS5 for Call of Duty
I just got an orbi from NETGEAR. Love the thing and its features, but how do I use a VPN while playing call of duty? Basically, how do I get the “bot” lobbies?
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My email was breached- did I handle it right?
I'd appreciate any feedback from someone more experienced through myself, thanks to a pretty scary breach I'm on a personal cyber security journey and the rabbit whole keeps getting deeper. Below are the details. Thanks in advance What happened- Personal email was compromised, likely source being the email provider who had…
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Bitdefender central displaying incorrect device sessions
Hi everyone, There is an issue in the bitdefender central when logged in with a windows pc and having a android device added to your account. When first logged in it shows my windows 10 device as normal in "sessions" but after a few minutes it shows it as an android device. When removing the android from central it shows…