network firewall security

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poodlenose
edited July 5 in General Topics

I contacted support and was told I had no firewall and needed to purchase Network Firewall Security ($499). Does anyone know what this "plan" is and why I was asked to purchase? Was this a scam?

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  • Alexandru_BD
    Alexandru_BD admin
    edited July 5
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    Hello @poodlenose,

    Whose Support did you contact? What is their phone number / support channel? There is no Bitdefender firewall home security plan for that amount. Could be a scam, especially if you called said support using contact details that came from adware/pop-ups which claimed an infection or other issues with your PC.

    https://www.bitdefender.com/consumer/support/answer/28454/

    Kindly share more information so we can find out who they are and raise awareness if this is indeed a scam.

    Thanks

    Premium Security & Bitdefender Endpoint Security Tools user