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Securepass : Export does not work (anymore) ???
Today I tried to export all passwords via the export tool on windows PC. It let me choose Json or CSV. When I click export, screen refreshes and no export file is made . The I tried the same thing on my Android phone. I got 1 step further, it let me select a folder, but after that a error message occured. How can I get an…
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Workaround for slow web browser searches after latest Bitdefender update
Since the latest Bitdefender update, I noticed that searching from any search engine was taking FOREVER for the results page to load (even on a fast internet connection). I thought maybe Bitdefender had something to do with it so I added the URLs of the search engines that I use to the exceptions list in Bitdefender under…
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Safepay problem
Hello. I have problem with log in to one of my bank accounts using Safepay. Problem occured cirka two month ago - before I used it several years without any problem. In the attachment you can read what page show up on the end of the log in process. After contact with bank technical service they answer me that problem is…
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SecurePass for Opera browser
Hi, will SecurePass be available for Opera browser ?
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VPN Quit Working After Mac OS X Sequoia 15.3.1 Update
Bitdefender was working perfect for a few years now right up until this weekend when my MacBook Pro (M1 Max, 64 GB Ram) received an update to Sequoia 15.3.1. Now the VPN will not connect. When I click on connect it asks me to Sign In (which I do) and then it asks me to allow the network extension (which I do) and then….…
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Login failure on Discover card website
When trying to logon to Discover Card website site returns a message telling user to "unable to complete try again later".when using SAFEPAY to login. However, if using the bowser Chrome, login works fine. Is there an issue with Safepay or an issue with Safepay handling that website?
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Creating and Exception for NAS IP
I have been unable to find any direction to create an exception for my NAS. I tried "Application Access" and "Rules", neither excepted an IP. I tried "Port Scan Protection" and was able to enter the IP but not the port. I do not think that "Port Scan Protection" will accomplish what I want to do. I receive Bitdefender…
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Stealth Mode
Hello all. I need help with Stealth Mode. I do not see options for setting Remote and then Generic. You see, Nordvpn is assisting me with an issue, and this is a step in their suggestions. Does anyone know where these options are or what to do? Thank you!
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My Bitdefender Wallet is gone
Hello folks, Today my Firefox is upgraded something like that and my Bitdefender Wallet is gone, with all my savings usernames and passwords. How can I restore it? Greets, Chun-Huei Duong
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Thunderbird and vpn
My main (yahoo.co.uk) email works on my Samsung phone Bluemail with vpn on. But with Thunderbird several of my email addresses (including my main email address) hang. Split tunnelling Thunderbird.exe solves the problem. But then I loose the benefits of vpn with Thunderbird. Any ideas why vpn causes problems with…
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Replacement power cable for Bitdefender Box 2
where can i find a replacement power cable? is there any alternatives?
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Help About Ticket's Status
Hi, I have requested for cancellation of my subscription which was auto renewed. Ticket No.: 1009998809 How can I get help for the same? Thanks.
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Renewal question
I want to downgrade my subscription when I renew in 5 days, but I don't know how to do this, and I no longer see Chat Support inside Central.
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Premium VPN vs Web protection
i have purchased Bitdefender ultimate but i can’t use Web protection and VPN premium in the same time on my IOS device If i activate VPN premium, web protection disables and vise versa.
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VPN and support center confusion
Dear Community, I profusely apologize for my inabilities and ignorance. I’ve had Bitdefender for a bit and am trying to understand better. Not having luck with any troubleshooting suggestions and can’t get VPN to work on Mac nor does the support center appear ever when I click on the support page for phone or Mac. It keeps…
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How to add bitdefender into Asus AX3000 router to protect inbounds/out bounds?
I would like to add protection in router rather than individual member per devidevice.
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whitelist Nordvpn
Hello all. How do I whitelist my Nordvpn on Bitdefender, please? I have been advised by them to do this in order to solve a problem. Thank you.
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Malewaredumps
I recently got a notification that one of my emails was associated with Malewaredumps from bitdefender, I’ve tried searching online with no luck, can find plenty info on collection1 etc. does anyone have any more info?
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why does latest bitdefender have open firewall defaults ?
why does bitdefender firewall allow "both" inbound and outbound traffic to all ports and not the specific port the application is using ? Can i set defaults somewhere ? To me this is a major security flaw.
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Trouble with activation after purchase
I have tried every link and instruction on the dashboard and now here. I need to know if Bitdefender has a phone number for customer support for US customers.
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How do i contact (consumer) support?
The support link on the "welcome" page just takes me to a page that lists products, . That page also gives you a "support" link, which takes you back to itself. Chat is supposed to be 7/24, but there is no link to it. T he blogs have nothing to do with solving technical issues. There is no email link. Holy obfuscation,…
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Subscription
I have Bitdefender total security until August 2025. My devices are telling me web protection is turned off. When I try to turn it on it asked me to pay for it. It is also saying I need to upgrade. I'm confused. I thought BD Total Security covered web protection.
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Bitdefender VPN not working on Apple and icloud logins.
Tech support — what's going on? I had to delete Bitdefender VPN on both my PC and IOS devices as they impeded the login process to my Apple accounts. I was getting errors and couldn't log in. I contacted Apple support, and they said it was the VPN. It is not simply an issue of disconnecting the BitDefender VPN but deleting…
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just need a bit of help please :)
Just curious if i have a internet highjacker thingy on my Microsoft Edge Browser. (http//Vosteran jkhfybkdfsbd and a bunch of letterwas one of 3 pages that were before Google. I deleted them but I still cant open or search the Micro soft Extention store because it keeps saying "this page is not responding" i ran a scan…
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SecurePass Pop-Ups and Broken USERID
SecurePass has started displaying a pop-up soon after signing into a website. The pop-up asks: "Want us to keep your login details safe in Bitdefender SecurePass? Yes No" This pop-up seems real weird. I have either just used SecurePass to log into the website, or logged in manually. Why is this pop-up happening? Is this…
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How To Configure Firewall To Allow Tailscale To Make Direct Connection?
If I use the native Windows firewall, Tailscale will be able to make direct connection with other computers. However when I switch to Bitdefender Firewall, direct connection can no longer be made. It has to use a relay server. Is there any way to resolve this?
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I can't connect to googleleadservices.com
When I click on a sponsored ad on googleleadeservices I get this message....This site can’t be reached www.googleadservices.com refused to connect.Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_REFUSED I've looked everywhere..firewalls, etc. Never had a problem until installing Bitdefender.…
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Bitdefender Using Excessive Disk Space
Hi my PC is running out of disk space. Looking at the disk usage I see that of the 1,000GB of disk space, 814 GB are being placed into C:\Program Files\Common Files\Bitdefender\SetupInformation\{sub directory}\Dumps This directory was created on February 12th if that helps The directory contains 52,008 files. I tried…
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BSOD Caused By Driver "bddci.sys". Any Suggestions?
I de-installed Bitdefender, but bddci.sys was left behind and my admin rights cannot change or remove the file. I am getting blue screen of death when I use browsers (chrome, edge and firefox under windows 10) on a sporadic basis. HELP! Anyone have any knowledge of how/when this BITDEFENDER file operates and how to remove…
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Keine Verwaltung in Bitdefender Central meines Abos
Hallo, ich habe vor Jahren mein Abo über Digital River gekauft und auch immer dort verlängert. Nun habe ich keinerlei Infos über mein Abo erhalten, was in 24 Tagen abläuft. Ich kann mein Abo auch nirgends verwalten. Im Central ist auch kein Reiter "Meine Zahlungen " vorhanden.