qu'est ce que s'est?

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  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.
    You might be a victim of adware, so do the following:

    1. Start your PC in Safe Mode, by following these steps:
      https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234
    2. Open the Run command:
      https://www.makeuseof.com/windows-open-run-command-dialog-box/
      and run the below commands one by one:
      temp - delete all the folders/files in the folder
      %temp% - delete all the folders/files in the folder
      prefetch - delete all the folders/files in the folder
    3. Restart your PC in General Mode, by following these steps:
      https://www.techwalla.com/articles/how-to-restart-a-computer-in-normal-mode
    4. Reset/Refresh your browsers:
      Google Chrome - https://support.google.com/chrome/answer/3296214?hl=en
      Mozilla Firefox - https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
      Microsoft Edge - https://malwaretips.com/blogs/reset-microsoft-edge/
      Opera - https://browsersolution.com/reset-opera-browser
      Vivaldi - https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
      Brave - https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
    5. Run a System Scan with your Bitdefender program.
    6. Restart your PC.
    7. Scan (and disinfect, if needed) your PC with Bitdefender Rescue Environment:
      https://www.bitdefender.com/consumer/support/answer/29132/
    8. Restart your PC.
    9. If the steps provided above didn't help, do the following steps:
      Take screenshot(s) of the issue,
      create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
      https://www.bitdefender.com/consumer/support/answer/1733/
      and
      create a log file on your Windows device using BDsysLog, by following these steps:
      https://www.bitdefender.com/consumer/support/answer/1922/
      Next, contact Bitdefender Consumer Support by e-mail:
      https://www.bitdefender.com/consumer/support/help/
      with short description of the issue.
      After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
      Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
      Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
      Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
      NOTE: If any of the log file is larger than 25MB, you can upload the log file here:
      https://upload.bitdefender.net/
      After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
      Regards.