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How to stop scanning of DVD and flash drives in Bitdefender?
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Internet is not working after connected to VPN
Hi , I am not able to connect to internet after i connected to VPN. I tried to change locations . But no luck. I doubt that someone having access of my laptop and he is doing configuration change. I see lot of trackers get blocked in VPN logs. He wants to know my password details , browsing history and other windows…
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Inconsistency logging in to Workday in Safepay because of need to launch external app (Okta)
I usually sign in to myworkday.com in an ordinary web browser. Login uses MFA, specifically username, password and one further authentication. The latter can be a one-time code, but in my case my laptop has been set up with an Okta "app" that is launched by the browser, and in turn authenticates the login merely by the…
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Premium VPN subscription, but can't activate it on my devices
I have a subscription to the Premium VPN, but my iOS devices say I still have the standard plan. I've followed all the guidance I could find - restarting my device, uninstalling and re-installing the app from the invite QR code, clicking the "activate" link - nothing seems to work. I've had the VPN Premium for two years…
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Anyone Else Keep Having MacOS Client Log Out?
I have four MacOS machines on my network. 3 MacBookPro Touchbar based and one pre-touch bar MacBookPro. I also have Windows and Android devices on the account that don't have this issue. The three touch bar macs which are most frequently used keep forcing me to log them back in via the BitDefender AV Agent every day or so,…
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problem importing Keepass database
Tried to import my keepass database but can't as it report's back saying wrong format. Windows 11, Bitdefender premium security plus. Trying out SecurePass. Any advice is welcome.
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Early payment taken...
I knew my subscription was due in a few weeks time and wanted to deactivate it but they took the full (not discounted for loyalty…) amount TWO WEEKS early! I don't have to pay two weeks early for my groceries, why the hell does this organisation think it can treat it's loyal customers this way? There used to be a time when…
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What should I do when a Windows update fails and causes data loss or corruption?
All I want to know is what to do if I experience data loss and corruption due to a failed Windows update and lose my data. I attempted a few other approaches to recover my data, but I was unable to find a solution. I became aware of several data recovery services for retrieving data. I can recall a few of them, including…
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Game Mod is not working
The game mode isn't activating for Heroes & Generals, even though the game's executable is on the list. The game is launched directly by clicking the play icon after a download, rather than being fully installed. The game mode should activate when the game is running, but it's not. Any Fix ? and if not plz forward it to…
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Antispam keeps turning itself back on after reboot
I see there is a discussion about this that was closed without resolution because the author abandoned Bitdefender. I would like to reopen this issue. This is still happening, at least for me, in Windows 11, MS Office 16 Outlook. This has been driving me nuts for some time. After every reboot, the Antispam on/off slider…
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I lost my recovery key
I lost my recovery key
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Bitdefender VPN
I have used Bitdefender and its VPN for quite awhile. All of a sudden I can't get VPN to connect and it is trying to force me to upgrade for $39.99. That's not right
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Bitdefender scan reveals PW protected file that couldn't be scanned
Bitdefender reports finding 1 file that it could not scan because it is password protected. This is the file: C:\Program Files (x86)\InstallShield Installation Information\{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}\SupportFiles.7z=>Compress.log Is this something I should be concerned about? I have no idea what it is but the…
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Is there a simple way to turn Bitdefender off temporarily to do an install of software via internet
Attempting to download a trusted program that fails because it says another program is running. My guess is that other program is Bitdefender. Wish to turn Bit. off temporarily. Watched a video that had dozens of steps to turn Bit. off. Must be an easier way or I am using the wrong security software.
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Wintun and connection
I am on Windows 11. After a rocky period with Bitdefender which led to an update, I found a new driver called Unified Wintun. This is slowing down my connection, but it also switches itself off occasionally, so my connection becomes interrupted. I find it shocking that having Bitdefender is causing so much trouble. My…
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Application.Generic.3754001 issue
Hi everyone, I'm in trouble with Application.Generic.3754001 I have detected every starts. Platform : HP Z840, windows 11, Bitdefender Total Security, no cracked apps as far I know… Erevrytime, the name change but there's the same pattern everytime, 3 letters, number dot letter : C:\Users\???\AppData\Local\Temp\sdf8.k And…
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Scammer? Bitdefender leaking e-mail addresses?
Hello, Today I have received an email coming from marketing@softsecurepro.com. The email subject is "Bitdefender-New Year, New Security! Secure yourself for 3 years". The content itself promotes Total Security and asks me to click a few links. Assuming it is not an official email coming from Bitdefender, two details are…
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How to allow creating Youtube channels to my son on a device with Parental Control?
Hi, I have Parental control installed on my son's (12 years) device. He's passionate about programming and I would like to allow him to create his own YouTube channel without deactivating Parental Control. Is this possible? Thank you.
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Strange extension/object " _.!%#@$ " seen during a scan with Bit defender Mobile.. what could be?
What is that?
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Bitdefender VPN causing certain SSL certificates loading incorrectly
We had an issue for a few days with several web applicattons that started to malfunction. We identiefied the issue as the browser loading an incorrect SSL certificate - i.e. a certificate for other domain was loaded for certain domains or subdomains (example: app.scanye.pl). Only uninstalling Bitdefender VPN solved the…
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Connecting a USB storage device stops the WiFi
Bit of a strange one, this. If I plug in a USB storage device to my Windows laptop with BitDefender Total Security installed then the networking seems to die. I can see this with a ping -t to the router. It's fine with other USB devices such as USB keyboard but as soon as a storage device is connected, within 2 seconds the…
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autorenewal
I received a notification from 2Checkout/Verifone that my payment for the renewal of Bitdefender Ultimate Security was declined. I attempted all the recommended solutions provided in their guidelines and FAQs but was unsuccessful. Upon contacting Direct Express (the issuer of my card), a representative informed me that the…
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Error. Unable to install Edge Password Manager Extention. Help
Help. Whenever I try to install the Password Manager extension in Edge I get the following message. "An error has occurred. Download interrupted" I'm now basically locked out of all websites since I don't have an operating password manager. This is a huge deficiency. Your password manager should be a stand along program…
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Defenders of the month free month sub reward causes sync issue in central
Hi everyone, After receiving my "defenders of the month" today (thanks for that BD) 4 of my 6 devices shows as having an issue. I had this same issue in May when receiving the reward and had contacted support who told me "I have synchronized your subscription from our side to ensure all your devices appear as normal and…
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Is this PDF a malware?
Hello, a few days ago i runned an AML check of one of my BTC address, since I had to exchange some funds, i wanted to make sure they were "clean" before spending them, so yea, i found that telegram bot, entered my BTC address, runned the aml check then downloaded the PDF. The thing is: the PDF runned itself right away the…
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Authentication code Denial
Hello, I can't login in my Bitdefender Total security Central Account because because the authentication code isn't being sent to your email so that I can use to Login. Can someone please assist me .
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Questions regarding the installation of BitDefender EndPoint
Hello. I am seeking an antivirus solution and BitDefender endpoint from what I have tested has fullfilled most of my requirments, however I haven't been able to verify if the installation process would at any point require "manual intervetion", as in nescessitating to interact with any sort of graphical user interface.…
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What is the meaning of the 1 or 2 that is listed with the securepass icon that appears in menu bar?
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Ransomware Remediation warning from software suddenly
I think there is a possibility that Ransomware Remediation have false alarm? Cause I just got a Ransomware Remediation warning after boot up today from a software which I have been using for a long time. The software in question is Mactype. It never has any warning before. I can still use the pc normally and I don't find…
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panicking about possible malware
Hi all, I hope this is the right place to post. I am currently whipping myself up into a frenzy and close to throwing the laptop out and buying another as a result. Nord VPN flagged up the website "retromotor.co.uk" as being malware. It did not do this until a few days after I had repeatedly visited the site however and…