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Regarding the new update
Hello, There was recently a new update with Bitdefender VPN, and ever since. Some servers are trouble, and seems like their being blacklisted from ISP's.. or they have issues on themselves. I never had these issues before the update. Some issues Failing to properly connect; when I decide to connect to the VPN, I have to…
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Loss Of LAN/Internet Access With Bitdefender Total Security On Windows 11
Hi, For a week +/- (may be after the last Windows 11 update), I can't use Bitdefender total security on 2 of my computer: I can't access LAN (NAS, Router...) or internet (any website). Not a DNS problem, same with IP (NAS or router). Firefox, Chrome, Discord, Steam ...can't access anything, except if I try to ping: I can…
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what is the VPN file cache.csv used for?
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Already have virus, will bitdefender help?
A newbie question. If I already have a virus, will installing bitdefender or any anti virus help as it is already in the system? I understood that if you already had a virus, the anti virus installed afterwards would not pick it up, would consider it part of the usual working of the computer? Thanks so much for your time!
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BD subscription problems - Corrected question
Just renewed Total Security subscription on my desktop PC and android. However, on the BD Dashboard it shows "renew today only 1 protection day left" and in BD Central it states "you have 1 active service" when really there are 2 active services: computer and phone. Also is there a way to permanently remove the orange line…
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Why must I log in at every restart?
Hi. I'm on two Apple silicon Macs. I have VPN Premium configured to connect automatically at startup, but not only doesn't it connect, it asks me to sign in with my Bitdefender account, then asks me to authorize the VPN connection. I've done this multiple times, but each time I restart my computer I have the same…
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How to reinstall vpn on my mac
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Can someone confirm that Email Protection doesn’t work for the Mac Mail email platform?
I can read, so I see that it works for Windows and Gmail. I’m just surprised (and disappointed) to have the feature touted to me as a Mac user and Bitdefender subscriber when it doesn’t protect the most common Mac email platform.
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A lot of websites blocked when using VPN
It's few days that I find this new strange behaviour: when vpn is connected, it's impossible to use multiple websites. I changed server location several times but nothing changes. To check, while VPN connected, I made also the ping control using cmd... they're all blocked. If I disconnect the VPN, they normally work. Never…
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Strange behavior of firefox recovery key
Today i downloaded firefox recovery key but when i accessed the download folder there was a strange icon instead of the recovery key, ve a look: clicking on that file opened the never ending widow below: @Flexx @Scott @Alexandru_BD can u help plz, i suspect a threat to my pc.😱
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Cannot Shred Files
I tried everything, from claiming ownership of the Folders, try all sorts of fixes that I found online. Does Bitdefender Fileshredder not have admin rights? I am the only user and a Admin so how come I cant delete any files? It always sais I do not have permission, how the ****** do I get the rights/give bitdefender the…
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Long malware removal time.
I wonder why Bitdefender takes a long time to delete a malware file even if it is recognized by real-time protection and therefore is in the anti-malware signatures. While doing some tests I noticed that it takes up to 1 minute. 1 minute to delete a malware file from your desktop? Seems a bit excessive to me.... Other AVs…
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FTP transfer keeps restarting
Hi, Since July 2024 I experience a problem with my FTP uploads to my Synology NAS. It seems to go super fast +300MB/s (in my case it should be 12MB/s), but then it restarts several times. I found one thread on the internet: https://community.synology.com/enu/forum/1/post/188720 but no solution. I use Bitdefender Antivirus…
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Faster USB drive auto scan
Good morning, I suggest the option to have faster automatic scanning of USB drives. USB drives today are large in capacity and as a result can be filled with many small, medium and large files. So if you insert a very large USB drive the scan takes a few minutes and consequently before removing it you have to wait for the…
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CONNECTION WAS ABORTED DUE TO TIMEOUT - BROKEN VPN
THIS IS NOT A TRENDING ISSUE. REINSTALLED SW. RESET NETWORK ADAPTERS. CHANGE DNS…. = BROKEN VPN. I HAVE FOLLOWED ALL INSTRUCTIONS AND RECOMMENDATIONS. UNRESOLVED. NO HELPFUL SEARCH RESULTS. MR. BITDEFENDER - PLEASE HELP.
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Disturbances when VPN is active
On some days I am experiencing frequent transmission interruptions and failing access to internet sites when VPN is active. These failures are not permanently present but an annoyance. By trial and error I found out that the diturbances vanish, when I switch VPN off. Comments by Bitdefender would be welcome, as well as…
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Any insights how to solve this error? I cannot setup email protection for an Outlook email address.
Every time that I attempt to set up email protection for my Outlook email account, I receive the following error: I've tried restarting but nothing helps.
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High memory usuage
Hi, My Bitdefender Total security uses over 4gig of RAM straight from a fresh boot. No scans are running and my pc is running optimally. I have the latest Windows 11, all updates and since a month ago this memory usage and CPU are sky high. Please advise any solutions as it is causing my PC to be laggy. I have 32GB RAM,…
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VPN
I just opened my Bitdefender VPN on my computer in China and saw a notice about "changes" were made to Bitdefender VPN. It worked fine before but is now useless in China, Bye Bitdefender.
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Why Three Bitdefender VPNs on my phone?
See screenshot. I don’t understand why my iPhone settings show this. Or which one is most useful. Can someone please explain? Thank you
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Anti-Theft Not Working
Hi, I have 2 phones (Samsung and Xiaomi) and on both the phone when my screens are off for a while I can't track those phones nor the anti theft alert rings. I restarted my phones and with screen on they both can track locations. On Xiaomi, when I send sound alert it just pop up a notification without any sound and when I…
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Why Does Bitdefender VPN Not Work With My E-mail Client Application On Windows 11?
Why does VPN not work with my em client app on Windows 11? Only when I turn OFF VPN will emclient send and receive email. Emclient support thinks the problem is with Bitdefender's VPN. Help???
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Unable to select import file
I have installed a paid version of Bitdefender Password Manager on Android. I have exported passwords from both Kaspersky Password Manager and MS Edge. I am following the instructions to import these files into Bitdefender but it when I select the file, it does not upload. I was able to complete this on my PC. I exported…
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How to Get Bitdefender to Use My Site's Actual Certificate
As part of the Encrypted web scan, Bitdefender injects a self-signed root CA certificate and substitutes that for my personal website's GlobalSign (AlphaSSL) certificate. Until I added it as an exception, I could not reach my website via Chrome and got a certificate error instead. I understand this "feature" exists so that…
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Bitdefender firewall no longer works and it keeps turning off after the latest update
Hello, I just updated my Bitdefender to 27.0.16.87 version and it required me to restart my Windows 10 PC. After I did that, I noticed that the BD firewall toggle was off, so I turned it back on but still it didn't work. I tried to close BD and start it again, but the firewall still toggles itself off again. I checked…
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How do I get customer support to respond
I have spent at least 2 hours going around in circles with bot BitDefender and 2Checkout and no one has answered me and I can't get support. Please Help
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WiBrain or other Devices
Does anyone have experience with the WiBrain device? My parents have been living a nightmare having had their WIFI network hacked. They’ve since switched providers and I’ve worked for weeks wiping devices and/or having the Apple Store do the service, while installing Bitdefender on their devices at my home to be off of…
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Phishing attempt detected
Feature:Online Threat Prevention We blocked this phishing page for your protection: [*url removed by @Flexx*] Phishing pages attempt to obtain sensitive information such as login credentials or credit card details by disguising as trustworthy entities. The stolen data can be then used for financial gain. if its blocked am…
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Persistent Alert Mode Pop-Up for the Same Alert
Hello, I have alert mode switched on because I want full control over which applications can and cannot connect to the internet. However, recently, I've been getting an issue where I am getting persistent pop-ups for the same thing and it seems to be when an application is sending a TCP (6) packet somewhere. I end up…
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app lock not showing all apps
My bitdefender is not showing all my apps installed when trying to lock apps ive tried clearing cache and reinstalling the app