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Edge and Anti-tracker
I've had to turn off anti-tracker in MS Edge, it stops videos from playing among other issues. Will there be a fix for this?
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Abonnement
Bonjour, nous sommes abonnés pour BITDEFENDER SECURITY avec VPN, illimité, inclus, cependant que ce soit sur PC, Portable ou tablette, il m'est indiqué: VPN désactivé? Je n'arrive pas à l'activer afin d'être protégée en permanence. Vous est-il possible de régler le problème? Je vous remercie pour votre attention.…
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X/Twitter Trap
Hello, I hope this is the right section for this post: This evening, I stumbled into a mass of identically looking posts on X/Twitter aiming at German users when relatives clicked on the bait image. So far, Bitdefender has not flagged anything nefarious, and I have also had the browser delete related cookies (Firefox…
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How can I clean my Safepay cache?
When I try to enter my bank, instead of the screen to enter my username and password, a message appears saying that I need to clear my browser's cache. It's not the bank's problem, because I can log in without a problem from Google Chrome and MS Bing.
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I have a scheduled scan but somethings is not right!
I have a scheduled full system scan set for Sundays @ 1700. When I checked the status today (Sunday 9th March) at ~1730, the scan was shown as completed! The log showed the correct date, a completion time of 1724 (!), but that the scan took more than 5 hours (normal). How come? My PC time and date settings are correct.
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Have I been hacked? (Update: No, it's a scam!)
I received this last night: Hello, I’m writing this from your own Microsoft account, which I’ve hacked into. I’ve been watching you for quite some time, and I know everything about you. You might think this is a joke, but I assure you, it’s not. You have been careless online, and now you’re paying the price. I’ve gained…
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no alerts / blocking suspicious websites
I tried access few urls for testing the web protection function of mobile security ios app. but no alert / blocking happens. I tested safari, tested chrome. tested site http://www.amtso.org/check-desktop-phishing-page/ tested site https://www.eicar.org/download-anti-malware-testfile . not blocking me from download the…
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Subscription help
Hi everyone, hopefully I can get answers to the loophole that I seem to be in regarding my subscription. I was with Kaspersky until the ban happened and switch to Bitdefender 8/25/24 and what I'm guessing was my remaining subscription to Kaspersky which expires 3/25/25. When I go subscriptions on the central app, it says…
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Bitdefender install has interfered with a roku app
I recently changed over to Bitdefender Ultimate Security. Install went good and I'm happy so far. One issue that I need help with is finding the setting to exempt or ignore the roku player. for example… I use a Roku app Video Poker that includes a daily Top Ten Score of other players online. When I installed Bitdefender…
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Password Manager still not starting up automatically like it used to
I have to reopen the discussion I started earlier this month. Password Manager is back to what I originally wrote about. The Unlock Vault screen doesn't come up automatically when I reboot my laptop, and my password doesn't fill in like it used to. I followed the suggestion to reset my web browser to default and reinstall…
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Starlink, PC, Mobile Phone, TV
Just using the "test" facility, I can see that my PC changes IP. But my phone doesn't. My phone stay on the same Starlink IP. Is this normal? I would like to use the mobile phone and TV from a different location
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Problems with Install on Windows 11
I'm stuck on Install in progress - new device, trial Mcafee software uninstalled successfully, and now no further progress on the install
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Phone Number for support
I purchased bitdefender and never received a code to activate my devices.
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bitdefender's product password
bitdefender stopped me to land on a website displaying this msg : i put the bitdefender's app password in there but it did not work , why? later on i tried to open the same site and it was not interrupted by bitdefender. no added exception in the bitdefender app's exception list y? i do not see any exception in bit anti…
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I Keep having a critical error I just can't seem to find the root of it, can BD find the root of the
IT keeps showind data leaks to msedge (Microsoft edge) but it dosen't specify well about it is there a way I can find it myself or that BitDeffender can? It's also a fraud attempt from a site I have never been to. PS: I'm using the free vesrion so I am aware that some features are limited.
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Certain Adresse IP Ne Fonctionne
Certain adresse IP ne fonctionne pas est ce que le problème de poste ou bien technicien service???? Trou d'ozone terristre?
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Chrome Anti-Tracker exception sync
In my business, all of the devices have the same Chrome profile and it syncs everything. There are some websites we use regularly and I have added all of them to the extension's exception list. The problem is, the exception list doesn't get synced between devices, I think that it should.
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Web Protection - iOS Logs
Hi all iOS mobile security is a great tool and with the web protection as shown below helps keep you safe. I have this on my daughter’s iPhone. Q. Is there a way to see exactly what she has been viewing rather than a brief category only pie chart. Can I view like a 7 day log? If so how? Thanks in advance
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Firewall ?
I have a scenario where I have to expose RDP to the internet. I know its not recommended but anways. Bitdefener Firewall has been VERY effective in detecting brute force type attacks & blocking them after X # of attempts. I constantly am getting alerts, as expected. I decided to change the RDP port # to a non standard port…
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Dark web action recommendations repetitive
When I signed up I had 45 alerts for dark web monitoring. Of those, around 30 of them had the same recommendation for my primary email, so I had to go through and check those completed 60+ times. It would be useful if the monitoring recognized recommendations across different alerts and marked older recommendations…
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How to regain access to VPN included in my paid subscription?
I accepted trial offer of unlimited VPN, now that period is ended I cannot access VPN at all. Prior to this trial I had 200mb per day which was included in my Total Security package, now I have no VPN at all. 1
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March 5 2025 - GravityZone reports not being sent by email?
hi - has anyone else had an issue today receiving reports from GravityZone by email? I have about 20 sites, reports scheduled daily to be sent to two different addresses. Everything ok through Monday, but no reports delivered Tuesday night. Logged in, checked report was generated and can be viewed, hit the email button -…
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VPN Emptied Hosts File
On 2 March, Bitdefender VPN removed about 30-40 lines of entries in my Windows 11 Hosts file. I've run VPN for six months and not previously seen this issue. I use Hosts for my development, monitoring, and related tasks to avoid split DNS inside my network. Prior yesterday, VPN added its entries at the bottom of Hosts.…
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App Hacked
I have had Bitdefender for desktop a number of years now and have been very satisfied. Recently however I have had some real issues with the app itself being hacked whether I uninstall and reinstall or not. Is there anything that can be done before I begin to look for another defense. Which I would rather not do
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Advanced Threat Protection blocks MS Installer
Hi, I have an issue in that whenever I try to install any MSI file then it is blocked by ATP. Installs from .exe's are fine though. If I disable ATP I can install without a problem but, obviously, this isn't the best solution. Do I need to create an exception for msiexec? It would seem a little strange if I do as this is a…
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Mac OS Recovery Disk
My Mac OS got infected by malware that keeps crashing my Mac and that now is preventing me from being able to login, and BitDefender didn't prevent the infection. I now need a Recovery tool to boot from to disinfect my Mac and it appears that BitDefender removed this valuable feature 5 years ago??? The Environmental scan…
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can I check an email addy I've lost access to?
A number of years ago, I lost access to one of my emails from Comcast. It's a long story. I'm sure that it's still out there, accounts I couldn't access. And I can't add them to be scanned because you get sent a code. Can't access the code. Any way to add it so I can find all occurrences of it? Thanks.
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Change RDP port
I like using the Windows RDP client but get attacked constantly when using the default port. I’ve made several failed attempts at opening another port. Please explain the settings I need to open a different port (TCP/UDP) for RDP using 3390 as an example. Thanks
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Firewall not present in protection tab
My protection features menu of antivirus plus does not show a firewall button/choice. The other 5 choices like Antivirus and Ransomware protection are there. After reading a lot on this forum, I have reinstalled Bitdefender. Still no firewall choice. The Windows 11 firewall stays active. Reason for wanting to try the BD…
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Same issue not able to connect to web protection
I am not computer savvy and need help with this.