How to log in to my account?

widget_99

I renewed my subscription but can't log into my account (have done so in the past). I've tried using 3 different computers and both FireFox & MS Edge. Same result -- it just asks me to log in again, over and over.

I have confirmation emails from my renewal, but my existing BitDefender installation says it has expired and won't do anything.

Need help!!!

Flexx

https://community.bitdefender.com/en/discussion/94674/how-to-log-in-to-my-account

@Alexandru_BD or @Mike_BD can check on your account.

Regards

Alexandru_BD

Hello,

I think it's the login loop reported here as well:

https://community.bitdefender.com/en/discussion/91648/central-login-repeatedly-returns-to-login-page

@widget_99 I would recommend contacting our enginners for further troubleshooting and a workaround for this.

You are getting the expiration message because your previous Total Security license has indeed expired, however, you have purchased a Premium Security license recently and you will have to log in, so that you can redeem the activation code received for this.

Since this is not possible due to the login issue you are experiencing, please get in touch with our Support Teams by choosing one of contact channels available at the link below:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards

Gjoksi

Hello.

Also, you need to reallocate ALL your devices to the new Bitdefender Premium Security subscription, by following these steps:

https://www.bitdefender.com/consumer/support/answer/34264/

At the end, don't forget to stop the auto-renewal for the old Bitdefender Total Security subscription, by following these steps:

https://www.bitdefender.com/consumer/support/answer/29081/

Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.

From my personal experience, Method 1 did and still does the job for stopping the auto-renewal.

Regards.

michael teller

so far it's a pain in the ****** to get started

Alexandru_BD

Hi @michael teller,

What are you trying to do exactly? Do you encounter login difficulties or trouble activating and installing the product or something else? Please elaborate.

Thanks!