The message tells me to "contact support". Is this considered contacting support? If not, how do I do that? I want to fix this issue. My internet is slow, how will I install Bitdefender? I'm frustrated with the lack of support.
Hi AmyMaui,
Welcome on the forum!
Which message? ( well... I am not dedicated to business, just a standard user)
Did you already install another anti-malware software? Or another Bitdefender software?
Maybe two tips could be helpful:
Or this part of the business topic.
Cheers,
L.
Hello @AmyMaui,
If this error message is received during the Bitdefender installation "Some installation files are corrupted" OR "There was a problem downloading one of the installation files. Please make sure that an Internet connection is available and try again" then It means there was an issue with your Internet connection and the kit wasn't downloaded completely. Click the Retry button from the error message. If this doesn't work, make sure the Bitdefender Agent is installed on the system. If not, download the installer from Central, run it, wait for the error, and close the install process.
Based on my findings, it appears you have successfully installed Total Security.
@Liobet the article you have shared refers to a slowdown encountered after the software installation 😅
Regards,
Alex
This problem has been solved. Thank you
My internet automatically getting disconnected while installing Bit Defender Gravity Zone, And showing error "An error occurred while downloading files", how can i solve this issue??
Kindly contact Bitdefender Business Support by visiting https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory
Additionally, @Andrei_S Enterprise from Bitdefender Enterprise team can check on this for you.
Regards
Hello @arshad ,
I am assuming that you are trying to install the security agents using a Downloader package that you have created from GravityZone. If this is the case and your internet connects fails at some points, it might interrupt the download process so please try to download the Full Kit as described here: https://www.bitdefender.com/business/support/en/77209-157497-install-security-agents---standard-procedure.html#UUID-170effff-9632-b83c-a39e-73ced372a748_simplesect-idm63258623470314:~:text=active%20Internet%20connection.-,Full%20Kit.,-The%20full%20installation .
Also, you must ensure that you have a good internet connection as the Full Kit is bigger in size, but once downloaded, you can run it on any endpoint to deploy the agent.
If you still require assistance please provide more details about the issue that you are facing either to our Enterprise Team directly or by writing on our Enterprise Security section and I will look into it.
Kind Regards,
Andrei
