Wrong Password message

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KO8580
edited June 3 in Password Manager

I was using my phone at a hotel with a VPN and the Password Manager app asked me to log in. I provided the correct information, but it now says that I am providing the incorrect password. However, when I use Password Manager from my Mac, it works correctly.

What do I need to do to get it working on my phone, again?

Answers

  • Alexandru_BD
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    Hello @KO8580,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason, / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user