API call to getQuarantineItemsList gives zero items

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Hello.

I am hoping to get some help with an issue that has come up recently.

When I place an API call to getQuarantineItemsList the response indicates zero items have been quarantined, but a manual check in GravityZone shows otherwise. I am confused because this had been working up until a few weeks/months ago. When I say working my meaning is the API call results would match the GravityZone list I could get manually. I did not see any recent changes to the API documentation so I am not sure what might have changed, or what I am doing wrong.

An example of my API request (for past 30-days):

{
"jsonrpc": "2.0",
"id": 1,
"method": "getQuarantineItemsList",
"params": {
"page": 1,
"perPage": 100,
"filters": {
"startDate": "2024-05-04T11:25:18",
"endDate": "2024-06-03T11:25:18",
"actionStatus": 0
}
}
}

And the response I am getting:

{
"result": {
"total": 0,
"page": 1,
"perPage": 100,
"pagesCount": 0,
"items": []
},
"jsonrpc": "2.0",
"id": 1
}

However in GravityZone there are a few quarantine items listed.

I have tried adjusting a few of the request parameters but all of the results have been coming back with zero items.

Thank you for any help you can provide.

Answers