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Full System Scan not scanning enough files.
Dear Bitdefender Support, I usually do a Full System scan on a Friday and check ‘Notifications’ when it is finished. On April 19th 16787115 items were screened and 132723 items were skipped - it took the usual sort of time about 40 minutes to an hour Dear Bitdefender Support, I usually do a Full System scan on a Friday and…
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Which algorithym does the Bitdefender File Shredder use to delete files?
See original question. There does not seem to be a choice of the several methods that many shredders allow.
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Several blocked connection notifications of www.mgenyc.com
So I was just on google and all of a sudden I got like 20+ notifications of this. "chrome.exe attempted to establish a connection relying on an unmatching security certificate to www.mgenyc . com. We blocked the connection to keep your data safe since the used certificate was issued for a different web address than the…
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How to disable bitdefender autopilot ?
Hi It constantly warns on the main screen that the password is weak, install password protection. How do I cancel the warnings? edit: I blurred your Account name at the top, Scott.
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How can I block IP range for all programs?
Is there a way to block all inbounds for a specific range of ip? What I found is that I can only find settings that can specify a specific program and limit remote ip only for that program. These days, certain ip keeps trying to attack my pc, but I can't stand the notification every time. I want to block all of those…
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If I have the free Bitdefender version, can I uninstall Bitdefender Total Security
As far as I have been able to tell, the free version of Bitdefender locks all the features of Bitdefender Total Security. If that's the case, do I lose any of Bitdefender Free's functionality if I just install Total Security and leave Bitdefender Antivirus installed?
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Use of Password Manager in SafePay
When I open Safeway, Password Manager does not log on automatically. When I try logging in to Password Manager while in SafePay it may take 2-3 times, failing all the prior times. Sometimes logging off SafePay and logging back in to get Password Manager to log in. Why is this so difficult to log in? Is there a setting to…
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How to add an exemption?
I have 2 NAS devices hardwired to my network. When I access the IP through the browser I get "Not Secure". Obviously, it is secure. How do I list the NAS IPs (static) as an exemption? The documentation does not show how this is done.
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Canva issues with bitdefender installed
Hi, I had to uninstall bitdefender because my girlfriend couldn’t work in canva anymore. The little cloud constantly has three dots (connecting status) on each workpage and ended up showing “Trying to reconnect” after some timeout. canva was working in the safeplay browser though but had to uninstall as she didn’t like the…
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Uninstall protection
Hello everyone, my name is Hossam and I am happy to be a part of this community! I really like Bitdefender due to its amazing features. However, I wish it had a feature like Uninstall protection, specifically for parental control app. For instance, if we take the Qustodio parental control app as an example, we can see this…
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Android S8 says web protection at risk...
... on BD Dashboard but BD Cental disagrees. Is there a fix? I couldn't find the restart protection area on Android settings.
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Emails stopped being tagged with "Bitdefender: Safe" green tags 3-24-2024, any idea why?
Emails stopped being tagged with "Bitdefender: Safe" green tags 3-24-2024, any idea why?
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Bitdefender central not getting all detected threats notifications
The bitdefender total security on my laptop is not sending all the things it blocks to the bitdefender central. It's sending all the certificate detections on websites but not any malware detection on websites. It does still detect and blocks the malware sites and shows it in the notifications in the bitdefender app on my…
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Bitdefender keeps asking me to grant Full Disk Access by dropping the icon in the privacy window...
but the icon is already there?
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Security Widget - How to reposition on screen.
I wish it to go in the bottom right of screen.
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Total Security ? only a joke
This program doesn't work properly. I asked for help to no avail, I followed the instructions and also sent the diagnostic file. I made an appointment for remote support, but no one showed up. I checked and updated the operating system, called and chatted, but all was useless. I often get the "communication error" message.…
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How to Remove this virus
We blocked this dangerous page for your protection: https://four.startperfectsolutions.com/scripts/sold.js Threat name: Trojan.GenericKD.71456998 Dangerous pages attempt to install software that can harm the device, gather personal information or operate without your consent.
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Mobile security Malware button is suddenly not functioning.
I have Google pixel six. This morning I turned my phone on and I went to do a manual scan and found the button was non-functional. I went to Google play. I did an application update for several apps but bitdefender was not listed. Then Bit defender said my phone was at risk as some changes have been made to my phone and…
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Slowly takes RAM from my Windows 11 via bdservicehost until the computer freezes
Avoid Bitdefender, as it's acting up. It slowly consumes RAM from my Windows 11 through bdservicehost until the computer freezes and crashes. I have a 16GB machine, and it will take about an hour. According to Bitdefender: "Thank you for your patience, and please accept my apologies for any frustration we might have…
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bdservicehost flooding my internet connection
Hello, while troubleshooting my internetconnection loss i saw in my firewall log (on my asus AC-88U router) that a pc in my network was flooding my connection. Apr 24 22:48:53 kernel: ACCEPT IN=br0 OUT=eth0 SRC=192.168.2.187 DST=34.120.68.241 LEN=52 TOS=0x00 PREC=0x00 TTL=127 ID=2170 DF PROTO=TCP SPT=58643 DPT=443…
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Wowhead Client being ID'd as malware
After an update, Wowhead Client is being flagged as malware by Bitdefender (and Kaspersky) and removed to quarantine. Is this a false positive? More info: "Feature:Advanced Threat DefenseBitdefender detected potentially malicious behavior and blocked all applications involved. Detection ID: SuspiciousBehavior…
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VPN working?
I purchased a VPN subscription yesterday for my Mac. It doesnt seem to be working. I have done a check and my VPN is shown as local. The subscriptiion is shown as active. I have a black and white icon on my browser. The system shows Bitdefender VPN as disconnected.
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the phone turns off Bitdefender protection
Hello, I have a problem with the protection on my Android device, xiaomi 9. Namely, the phone turns off Bitdefender protection. I have to go to manual setup to turn protection back on. How can I stop the phone turning off bitdefender? Thank you for answer Simo
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BitDefender threat pop-up are annoying.. How to remove ?
Hi ! There is a website (a local TV stream) which tries to connect to certain links which BitDefender sees as harmful. My problem is that each time BD throws a pop-up to tell me about it - It throws me from the window I'm in - typing in word/whatsapp/etc. - Even when writing this now - it threw me out several times… Is…
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BitDefender threat pop-up are annoying.. How to remove ?
Hi ! There is a legal website (a local TV stream) which tries to connect to certain links which BitDefender sees as harmful. My problem is that each time BD throws a pop-up to tell me about it - It throws me from the window I'm in - typing in word/whatsapp/etc. - Even when writing this now - it threw me out. Is there a way…
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How to Determine Which Devices no Longer Exist
My subscription is fully used (15 devices) I know some of these are old PC's that no longer exist. I want to remove those devices. Trouble is, I don't which ones. Some are owned by family members, etc. Is there anyway to tell if a device has not contacted or been updated by Bitdefender in some time?
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How to find what is triggering blocked connection
Hi all, I’ve received roughly 6 blocked connection alerts on my iPhone 15 in the last 24hrs all being detected as malware to the same connection (chein.prospros.co.uk). I originally thought it was an app I had downloaded the other day, however I’ve since deleted it and it doesn’t seem to have stopped. Is there a way to…
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Windows Updates (managed by Bitdefender) Unable to INSTALL 2 Critical Updates
Bitdefender is not able to manage 2 Critical Updates for Windows 10. 0x80070643 ERROR CODE… 2024-01 Security Update Windows 10 Version 22H2, 64 based system KB5034441 - STATUS = Installing 0%. The updates/install does NOT COMPLETE! So the circle just spins and spins, but the updates don't load. Since they are showing as…
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Can't cancel auto renewal.
Hello, Today I received an email telling me my license is getting renewed. I cancellend auto renew 3 years ago so I'm confused that it's back on. I followed all the support steps but i'm facing two problems: When I use central, it gets stuck on this screen till infinity. If I use 2checkout it tell's me this: Hopefully…
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Email Labels do not work in Gmail / outlook. Only work on my Microsoft 365 email
Hi Folks. I have Bitdefender Ultra, and I am using the email protection to scan four separate email accounts. An account hosted by Godaddy, using Microsoft 365, and I get the red and green labels without a problem. On my three gmail accounts, when used in outlook, I do not get any labels whatsoever. Anything I need to turn…