-
As soon I insert USB stick, Bitdefender starts background scan. Can this be prevented?
This is a problem because I cannot remove the USB stick while this drive is being scanned. What to do? Alternative is to shut down the computer, which is not convenient.
-
Can't contact BitDefender - urgent subscription advice needed
I am trying to contact BitDefender urgently but the email function is not working - I enter my query and it just scrolls, then the Capcha times out. Same on different devices. I can't get through to anyone on the phone either, just been on hold for 30 minutes I installed a trial of Password Manager which has now expired…
-
VPN needs to be turned off to access some websites
Hi I have been using VPN and it was ok until about 2 days ago I suddenly couldn't access my usual websites including my yahoo email account. I had to turn off the VPN all the time while I was on these website. Can I know why? It's such a pain. Can I get around of the issue? Thanks.
-
Help investigating what BitDefender did
I was duped into copy/pasting and running a malicious powershell ****** on my Windows 10 PC using Windows Run. As soon as I did this, Bitdefender had a popup that appeared, which made me realize what I had done. At that point I shut the computer down quickly. Unfortunately I can't remember exactly what the Bitdefender…
-
Error Code 40
Hello, I have not received any response from tech support regarding this issue. I had installed BitDefender VPN without a problem then I needed to restart my computer (MacOS) and the VPN would not connect afterward. I checked the DNS settings which still has 8.8.8.8 & 8.8.4.4 which I had entered during the initial install…
-
Bitdefender causes windows to crash
On two different PC, Windows 10 and Windows 11. On Windows 10 I had to reinstall Bitdefender and then windows crash. On windows 11 machine I Installed Bitdefender Plus and when restarted PC Windows crash. Both PC must be reinstalled. This is not very good. I dont want to use Bitdefender anymore now. I have it on another…
-
Point d'exclamation blanc dans carré rouge
Hello, for several days now I've been playing with a white exclamation mark in a red square at the top of my screen. I've checked all the updates and notifications and everything seems normal. This red square appears and disappears several times a day for no apparent reason. Thank you for your help.
-
Bitdefender issues
It seems like Bitdefender is causes some connection problems with the internet. I occasionally get this message - Bitdefender Internet Security has been found on this computer and may be blocking access to the internet. Please check Bitdefender Internet Security Settings and make sure Teamviewer is allowed to access the…
-
Does Bitdefender VPN support Brave?
I've been using Brave for many reasons Right now VPN is set to Miami Florida But when I logged into X - it said I was in the UK, and setting up an account on this forum thought the same thing, UK. Seems like Brave has it's own VPN that overrides Bitdefender? Anyway to make them play nicely together?
-
Download attachments from emails, click on links without error messages
Hello, I recently downloaded Bitdefender Total Security and have had nothing but problems. I can't download attachments from emails - I do this quite often. Is there a way for them to be scanned and then downloaded? I have a lot of people emailing me with attachments that are safe. A "friends list" of safe contacts isn't…
-
How to recover quarantined files after uninstalling bitdefender
I recently uninstalled bitdefender but forgot to restore some microsoft outlook files which bitdefender had detected as malicious and quarantined I reinstalled it again and checked quarantine but there are no files there, because of this all my emails have been deleted, is there any way to restore the files?
-
Installazione
Hi installato Bit Defender su telefono Android ma mi chiede di disattivare una funzione e il sistema operativo ritiene pericoloso: appare il triangolo rosso. Posso fidarmi a disattivare questa funzione di protezione della privacy?
-
How do i fix this?
It's been 30 minutes
-
Access denied to VISA transactions on Credit Union app
When using my credit union app I can't access ("access denied") my VISA account when I click on View transactions. Is this related to my Bitdefender VPN?
-
B.D. should be able to store password protected file's passwords for scans.
@Alexandru_BD answered to this thread here : https://community.bitdefender.com/en/discussion/102777 The thread was closed before I could reply with a very important suggestion. You stated that malware cannot originate from within password-protected archives and that Bitdefender's real-time protection would detect it as…
-
Vpn connected but there was no location
i was connected via double-hop , then tried to change it to auto , 1st it showed me Denmark stopped showing the location name.
-
Cannot connect Win 11 PC with an Android Windows Phone Link
Cannot connect my ASUS Win 11 PC with a Samsung S22 Android using Windows Phone Link. It works periodically then disconnects and I cannot connect them. Is Bitdefender / VPN the issue?
-
New Update Version 5.2.2.4(b)
I have noticed that ever since the new update, every time I boot up my Mac Mini (3.2 GHz 6-Core Intel Core i7 running MacOs Sequoia 15.2), while the Bitdefender VPN app has access at Login in my System Settings, I still have to log into my Bitdefender account to be able to use it. Whay has this changed?
-
autorenewal/regular customer
Why your company don't have automatic 50% discount on autorenewal for your regular customers? only by clicking manually on your site? Really don't understand that. I have to every year buying on your site for discount because on auto renewal i have full price, this is very hurtful.
-
VPN Auto connection
Why does auto connect requires precise location switch on in location services. It should only need GPS access, it shouldn't need access to Googles precise location of scanning for WiFi and cell towers to determine location. Bitdefender VPN is effectively denying access to public or unsecured WiFi.
-
Configuração Padrão (Default Configuration)
A fim de otimizar o processo da empresa da qual faço parte, estamos pensando em cria um documento com as configurações padrões recomendadas para o produto Bitdefender GravityZone, assim que trouxermos um cliente para a solução seguiríamos esse doc para criar as politicas e outras configurações seguindo esse padrão…
-
Comment connecter en même temps VPN et mobile security sur IPhone et Ipad ?
-
Hello, I've noticed in the Bitdefender Central that my windows pc say Windows 10
I had to get rid of that HP ssd because it wasn't compatible for windows 11, so I bought an Acer SSD with windows 11, doesn't the Bitdefender automatically detect what windows version I am using? It is Windows 11 Home I am using, and if not, how do I change it?
-
est il possible de tout reinstaller depuis le debut?j'ai perdu les clés
bonjour à tous. j'ai perdu clé recupération,secure pass,mot de pass maitre merci
-
pagefile.sys trojan?
Antimalware alert on access scanning detected a threat: \Device\Harddisk\VolumeShadowCopy1\pagefile.sys is malware of type Backdoor.PoisonIvy.GD Full scan throws up: Backdoor.PoisonIvy.GD in path C:\pagefile.sys. Disinfect and Delete options don't work and Quarantine runs but seemingly no action. Full scan message shows in…
-
Thunderbird crashes win10 2025
I have Bitdefender Antivirus plus, it is up to date. My Thunderbird email client started crashing since January 2025 short after opening. I reinstalled Thunderbird. The crashes are much less frequent, and I can use the email client, but within 1-2hs I still have crashes. This was not the case before. The crash reports…
-
Android malware Not cleaning
Im using bitdefender android app .the app show your device is risk notification . But touch the view theards button.next page your device is safe message showing in the app. Repeat the notification show malware notification again. I also full scanning but not clear the problem.anyone solution please tell me the solution
-
"mergenetworkprotocol" message
The above message is accompanying a rash of notices I'm receiving at the moment that have my computer allegedly being infected with everything from Trojan horses, identity theft, etc. The response is accompanied by McAfee notations, but my scan picks up nothing present. I've also had similar notes with the Norton label…
-
Way too many Pop Up
I'm a paid subscriber and in all honest every time your product blocks a brute force attack it feels the need to send me a pop up saying it did so (see first screen shot). Guess what I paid to have you do this, and do not need you telling me you did do it! I have shut off ALL the notifications ticks (see second screen…
-
My subscription ended earlier than my licence date
My subscription ended earlier than my licence date My Licence says Bitdefender Total Security Renews 23 September 2025 But when I login to Password Manager it says "Subscription Expired" and SecurePass it says @"No Active Subscription" See Screenshot and attached…