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BD Support
PC got malware which claimed to be a notification from Windows Defender. It locked the PC and would like me call a number. I looked the malware up on the WEB and it is known and discussed. Based on WEB info rebooted in safe mode and tried to run a scan but BD could not run the scan in safe mode w/o internet. At that point…
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As a partner can you create policy under a managed company
As a partner is there a way to create a Policy under one of the customer companies? If I create a Policy in GravityZone it will be created under the Partner Company which then means a company admin user for Customer Company will be able to view the policy but can't make their own changes to it. I do not see a way to create…
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is bitdefender's password protection better than firefox?
1- Is bitdefender's password protection better than Firefox password manager? 2- y2mate is constantly trying to hack my pc whenever i try to convert and download any youtube song, if my pc is compromised with an unknown threat from there or from elsewhere , will behavioral protection of bitdefender block it ? 3 - can you…
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GZ Secuirty Risks Details
While it's great that GravityZone Security Risks show which machines are vulnerable to things such as log4j, shouldn't there be a way for the details/mitigations to show what files or elements have been detected as vulnerable? It just tells me an endpoint has this vulnerability/misconfiguration, and it detected it somehow,…
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Trojan.Ciusky.Cryptedait.1 Malware from Microsoft PowerPoint
Hi All! I recently received an notification from Bitdefender for a Trojan.Ciusky.Cryptedait.1 (path from Microsoft PowerPoint auto update I think). I am not sure if this is false positive or not so I wanted to reach out in the community if anyone has seen this before. I have searched online but no one seems to have heard…
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Is there a way to prevent bitdefender from blocking macos updates
When I try to update my mac bitdefender blocks the updates and I have to disable bitdefender in order to be able to download macos updates.
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Chinese dotnet
I work in IT for 20 years and im a bit ashamed to say that for the first time this kind of thing happened to me, i was very distracted with something else. Running a Win11 Pro - all updates installed. Ok ill start with what happened - Purchased a wifi cam through TEMU - Cam365. It has option to store / upload recording to…
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What do I have to do to stop Bitdefender Internet stoping me connecting to Spamcop.net?
Just installed Bitdefender Internet Security. When I go to report spam to spamcop.net the connection now times out. What do I need to do to get a connection?
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Activation code delivery options
I am considering buying Bitdefender Total Security. I was going to purchase through Amazon but notice that there are two options for delivery of the activation code: post or email. Receiving the activation code by post is about 20 UK pounds, receiving by email is about 70 UK pounds. Why is there such a big price difference?
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What do I have to go to calendars to initiate scam alert?
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Infected web resource detected
Hello everyone, I'm receiving numerous notifications like this: Feature: Online Threat Prevention We blocked this dangerous page for your protection: [*url removed by @Flexx*] Accessed by: powershell.exe Dangerous pages attempt to install software that can harm the device, gather personal information, or operate without…
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Bitdefender False Positive?
hello, I received a notification from Bitdefender that threat protection blocked a web resource, but I’m confused because it was coming from my computer’s ip address like the following: [my computer’s local ip]:5357. I’m not sure where this could’ve came from because I don’t visit any malicious sites. Luckily Bitdefender…
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Can the Bitdefender Spam filter be turned off?
I have a very effective spam filter and apparently Bitdefender also has a spam filter. Once a message is marked "spam" by Bitdefender, I cannot change that status. That means when Bitdefender marks a good email as "spam" I cannot then mark it as "good." I have also lost the color coding feature of my spam program,…
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VPN - limit of available devices in your subscription
Hello everyone. I have 3 "Bitdefender Premium Security" subscriptions and 1 "Bitdefender Premium VPN" subscription in my Bitdefender Central. Premium Security are installed in various types of devices and have both Antivirus and VPN, and they work well. Premium VPN is only installed on devices with a third-party antivirus…
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Regarding Email Protection
I have a business email and a personal email. I have Bitdefender protecting both. When I send an email from my business email to my personal email, Bitdefender marks it Dangerous. How do I mark myself as a safe sender to my personal email so Bitdefender doesn't mark me as Dangerous? P.S. The category list for this…
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Having issues with Bitdefender Total Security
I am having issues with the Total Security Dashboard functionality. I have uninstalled and reinstalled and ensured ALL drivers are updated for Bitdefender. I am still having the same issue. I have no idea when this happened; noticed it recently. These are the screen grabs. I had never seen this before until, like, maybe…
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Total Security for 5 devices, Samsung Ultra keeps saying no subscription.
Like the title states I have Total Security for up to 5 devices but the app on my S24 Ultra keeps saying that I have no subscription. Chat support told me to log out and log back in but to no avail. Even the remote solving tool from Bitdefender Central does not give any solution. Please help!
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Vpn app on Android update problem
Hi all, I have a problem with my app: I can't update it Could you help me? Thank you
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File Shredder
In up-to-date Windows 10 environment, File Shredder does not appear in the Recycle Bin context menu when the laptop is taken offline. As soon as I put it back online, File Shredder is available again in the Recycle Bin context menu. I can see no reason for this, as the tool is available through the desktop software if I…
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Lỗi quên pass
Làm cách nào để tôi lấy lại password
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How to restore Bitdefender?
Three of my electronic devices are not working and have been hacked. Security has been destroyed. How to launch the entire program and account if the connection is hacked and begins the process of hacking and destroying my account and Windows 11 devices cannot be updated either.
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Block PDFinders.exe from being downloaded?
Good day! I'm sure I'm missing something obvious, but is there a way to block "PDFinders.exe" from even being downloaded? I don't have a specific site that it's coming from, but several of my PCs show it in the Downloads folder of various users. The Gravityzone scans detect it and delete it, but I'd love to just stop it…
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Pause/Disable BitDefender Free
Is there a way to Pause/Disable Bitdefender Free? I may be having a problem installing FileSyncFree because of Bitdefender Free. I don't really think so, but I want to rule it out as part of my trouble shooting for the vendor.
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Bitdefender not installing on my Window server R2 2012
After downloading .exe(setupdownloader) Bitdefender to 100%, it disappear and won't install on my Windows Server 2012 R2 standard. The funny thing is i have two separate server of the same configuration. I was able to install on the other one but can't install on the second one. I have 20 seat of Gravityzone Business…
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After installing Bitdefender, Kobo eReader no longer recognized by Win 11 PC
After installing Bitdefender I can no longer get my Kobo eReader recognized by my Win 11 PC It shows up in the taskbar as a USB device with the software version as it's title. Drive Manager shows it as a drive but without a drive letter and as "Unallocated" Doesn't show up in File Explorer Even disabling Bitdefender in…
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My IP address shows up as "244.234.30.10fasdfadsfadsfasdfads"
When I first start my PC and open bit defender vpn, it shows my IP as 244.234.30.10fasdfadsfadsfadsfads then quickly changes to "no network connected" even though I am connected to the internet. It says the same thing after I connect to the VPN. What is going on? I'm worried someone is trying to spoof my IP or something of…
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New Parental Control - Today's update - NO SUBSCRITION MESSAGE!
After updating to the new version available today, I receive a notification that I do not have a subscription to use. Strange because it was working perfectly, but does anyone have this problem?
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Bitdefender product
Hi in error i installed Bitdefender internet security 2024 i want to replace this with Bitdefender total Security i want this to take effect immediately and not become effective at the end of my current subscription advise on how to do this would be greatly appreciated thank you
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unable to use web protection
i tried to active my web protection today in my iPhone w/iOS 17.4.1 and it keeps kicking me out with message wrong credentials . repeat login and repeat kick out……………i think its not supporting the updated iOS? is anyone got same problem
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Would Brokewell malware be blocked by Bitdefender?
Good morning, reading some news on the new malware for Android "Brokwell" it would be interesting to understand if the AV Bitdefender Mobile Security with the "App Anomaly Detection" functionality would be able to find it, block it and eliminate it. This malware evades almost all Android AVs (even Google Play Protection)…