The Bitdefender Expert Community

Hi there. I have a 3-PC subscription to BitDefender Antivirus Plus. I just received a MS security notice telling me that: === New App(s) have access to your data. Bitdefender Login connected to MS (someone else's account) === This seems like both a MS question and a BD question. How would someone else logging in to…

I uninstalled all Bitdefender components from my desktop windows 11. Now I want to reinstall all the system components, but the Bitdefender says I have used all available slots of my subscription and wants me to purchase more. I have a subscription. I just want to get the original components back. What do i do? Thank you…

hi , can I ask if I can get a refund for the renewal subscription? And how long will the refund process take? It’s urgent and I need help.!

Hi! I have been trying to renew my subscription. Every time I click on the renew button, it will bring me to a page but in Mandarin, and I am not able to view any price for the subscription as well. Is there an technical issue?

Hello, I would like to know if it possible to use Split tunneling in reversed manner. Instead of selecting which apps and website will bypass VPN. it will be which apps and websites will use VPN.

My Perplexity windonws and mobile app was working until I installed Bitdefender today. Did some research and tried adding exceptions and disabling dark web scan but all failed. The only way I can login to Perplexity is removing the Bitdefender app in Windows desktop and Android app. Has any one experienced similar problem…

I tried testing Bitdefender Free with Eicar malware test (single and double zip files) and Fortiguard malware test (https://www.fortiguard.com/sample-files). The free version does not detect these on download unless I manually open the Downloads folder on Windows 10. Only then it starts detecting these files and…

Avlab.pl test says otherwise! As you can see, there are lot of components required for safe online banking is being compromised as compared to its competitors.

I've installed Bitdefender. I've allowed disk access. I have a macbook pro m4 pro, sequoia When I open Bitdefender Agent, I am prompted my email and password. I introduce it, I'm asked to allow Bitdefender Agent to perform some operations (I write my password) and then it closes. How can I solve this?

Hi, I started a free trial and then got an NFR code which I input to Central. Now, the productis running fine and i am veryhappy…the NFR code has worked and this is showing in Central but NOT installed and when i try to run it it does nothing. However, Central tells me that my free trial has 25days left to run (at the time…

Hello, I frequently use remote desktop apps to connect to my PC when I am away. Parsec is the main one and AnyDesk and TeamViewer are my back-ups in case Parsec is acting up, which happens on occasion. Parsec seems unaffected, however I think that a few days ago I changeg some Windows setting that now forces a UAC prompt…

I've using bitdefender a long time. Since a week, I have feel strange things on my laptop. But Bitdefender was active, so I was calm. After I saw my folders and files deleted from not me, then I went bitdefender.com. There is a picture attached. So what can I do now? Bitdefender was not active 7 days? How can I get support…

Must I remove password manager after I have installed securePass

The Avast driver updater program I use is up for renewal. Before renewing, I would like to see if Bitdefender offers a driver updater program.

My DashBoard says I have no coverage on my phone, but I have the app installed and I see it working on my phone. This is the worst website for getting help. I can't find a customer support phone number or email anywhere. It just sends you on a loop. This alone is reason for not renewing.

Hi I installed Password Manager on my PC and Android device and imported all my passwords on my PC. When I log in to the app on my phone, none of the passwords are there. I've waited a few hours, just in case there's a delay but still nothing. I'm now thinking I've somehow set up 2 separate accounts, or is there no way to…

In BDpassword manager I was able to "go to website" by clicking the 3 dots next to an account on the accounts listed on my phone screen and then selecting go to website. In BDSecurePass I cannot find this feature. Even when I select an account from my vault and then select edit, I get a screen that will show a website but…

I have an additional hard drive on my desktop and I would like to setup a custom scan for it. Each time I try to do a custom scan it default to the C drive not my other drive. How do I scan the F drive? HELP

This post is in regard to the overall usage bitdefender needs to "operate" as well as optimization for such usage, i.e. how to find the off button for the service as a whole. I have been sub-optimally surprised with performance from bitdefender as a service, as you get half a second to use a vpn with a paid package and the…

Referral... Affiliate... Reseller. 😐️ Please experts, help me in details what is the best choice for me?

After paying for a subscription all I get from Bitdefender is more requests to sign up for a subscription. There is NO customer support so how can I get my money back.

A 2FA with SMS would be very good, or I missed something?

Hi can someone tell me, if i have bitdefender vpn running on my phone and i am tethered to my laptop with a hotspot off my telephone, if my laptop is covered under the vpn for my activity or do i need to run the vpn program on my laptop as well.

Hello everyone, I’ve been using Bitdefender Premium VPN package, mainly to make international calls to my loved ones outside the UAE. Initially, I experienced some issues with the VPN not working properly here, but the Bitdefender support team was fantastic at the time and managed to resolve it quickly. However, around 3…

Hello, I have a Netgear Armor subscription. Armor is installed on my Mac and has been for around 8 months or so. I get definition updates, but the application version has not changed. I can’t find any clear answers regarding what the current version of Armor for Mac OS is and want to see if mine isn’t updating for some…

Hey, I've used free kaspersky, bitdefender and eset premium, eset and kaspersky detect, but bitdefender doesn't, I mean the file from counterstrike cs 1.6 [ https://cssetti.pl/download ] (steamclient.dll - Win32/GameHack.ANF potentially dangerous application detected - preserved) (Counter-Strike 1.6 v43\voice_mp3.dll -…

I've recently uninstalled and reinstalled Bit defender Total Security on my OS using the native tools to do that,I've set the av to perform scans of boot sectors and archives ( enabling the maximum limit of size for that last one to search all the possible ones ) but when I close the software and after a while check the av…

Estou tentando liberar o endereço ava.ufn.edu.br/login/index.php adicionando-o nas exceções do controle de conteúdo da minha política mas mesmo assim o site continua sendo bloqueado como malware de nuvem. Alguém poderia me ajudar?

I am reaching out for guidance regarding an issue I am facing. I have lost the password for the GravityZone Enterprise Virtual Appliance on my VMware ESXi within the Bitdefender GravityZone On-Prem solution. I tried following the recovery mode instructions provided on the Bitdefender website, but I was unable to access the…