Bitdefender Total Security System Scan Deleted 40 emails b/c of musical card attachments

fallen_trumpet

I am trying Bitdefender Total Security (planning to replace Norton on 5 devices with Bitdefender in a few days).

I scanned my Windows PC using Norton and found no issues. I then did a full system scan using Bitdefender which ran 4+ hours and reported 40 issues resolved… but they were resolved by deleting 40 old emails, each having a musical gift card someone sent me.

Questions:
(1) Is there a way to configure Bitdefender to isolate somehow rather than deleting so I can review the items before deleting?
(2) The deleted items are not in my Windows Recycle Bin… are they archived somewhere by Bitdefender or literally 'deleted'?
(3) Is it likely that Norton missed all of these and Bitdefender correctly identified them as some sort of virus or malware risk? Or is it possible Bitdefender incorrectly identified these and deleted 40 otherwise good emails?
(4) Now that the issue log has closed, does Bitdefender store that log file somewhere?

Alexandru_BD

Hello,

Are you sure Bitdefender actually deleted those emails? As far as I know, when infected items are detected inside Outlook and Thunderbird for example, they usually cannot be cleaned due to the fact that email archives cannot be repacked. At the end of the Bitdefender scan, you will be informed that no action has been taken against the e-mail attachments and asked to pick an action to remove the infection:

https://www.bitdefender.com/consumer/support/answer/2140/

More information on infections can be found here:

https://www.bitdefender.com/consumer/support/answer/2576/

https://www.bitdefender.com/consumer/support/answer/2127/

For point 3, I think it's difficult to know without analysing the actual files. It can be that the other antivirus did not detect them, or that Bitdefender flagged them incorrectly, or it was accurate in detecting them. However, if the files are no longer available, I don't think there's a way to retrieve them for further analysis..

As for point 4, this article guides you stepwise to scan a Windows computer for malware with Bitdefender, and to retrieve the scan log once the antivirus scan is complete:

https://www.bitdefender.com/consumer/support/answer/1477/

Since the log window was closed, you can still find the event related to the scan, and there's a view log button there.

Regards