Suddenly detecting Trojan (four times in 10 days)

Suzanne

To my memory, Bitdefender has never found malware on my MacBook Air (2022), or my prior MacBook Pro. Suddenly, it is finding (and blocking) what seems to be the same one from the same file. I've attached screenshots of the notifications. This happend on June 9, June 13, June 14 and tonight June 18.

I wasn't running a scan (though I have been running them after detection). Is this a false positive? Can I delete this file? I don't know what it is.

Thank you so much to anyone who can help.

Suzanne

Gjoksi

Hello.

I believe it's a false positive, but i think that your best option is to contact Bitdefender Consumer Support, so do the steps below.

First, take screenshot(s) of the issue,

create a log file on your MacOS device using BDProfiler, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1863/

and

create a log file on your MacOS device using BDsysLog, by following these steps:

https://www.bitdefender.com/consumer/support/answer/11198/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

NOTE: If any of the log file is larger than 25MB, you can upload the log file here:

https://upload.bitdefender.net/

After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.

Or, you could report the file(s) as false positive to Bitdefender Labs here:

https://www.bitdefender.com/consumer/support/answer/29358/

Regards.