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Upgrade free VPN
I have BD Total Security on PC and Android but wish to have 24/7 VPN. What is the most economical way to buy VPN upgrade in Australia so can just add to existing Total Security?
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Loki / PE-Sieve reports implanted process - False Positive?
Hi, there running a scan with the tool loki (using PE-Sieve), it gives a warning: 20240520T10:22:06Z HOME LOKI: Warning: MODULE: ProcessScan MESSAGE: PE-Sieve reported implanted process PID: 2952 NAME: bdservicehost.exe OWNER: SYSTEM CMD: "C:\Program Files\Bitdefender\Bitdefender Security\bdservicehost.exe"…
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How do I get Bitdefender Password Manager on multiple Chrome profiles?
I use multiple Google Chrome profiles with the Chrome browser. I have Bitdefender Password Manager set up on my default profile, and it works fine. But when I switch to a different profile the password manager is not there, and I do not know how to get it there. It does not appear in the Chrome Store. Can anyone help?
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Lock apps without GPS active
Hi, as thread title I would ask you if you can consider to unlock apps by trusted network using only the Wi-Fi network without the need to activate GPS. This simply request is not only for privacy matter (many other apps can "sniff" you're position) but also to improve battery life. Regards
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Cryptomining Protection and Ransonware Remediation options greyed out
I installed Total Security and the protection options to enable Cryptomining Protection and Ransonware Remediation are not accessible. The option buttons to enable are greyed out. I installed it on another PC and its working fine. To troubleshoot I switched accounts and logged back in. I also unintalled, rebooted and…
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Crazy amount of trackers blocked.
My VPN on PC is blocking a crazy amount of trackers. In less than 24 hours of vpn connectivity, it claims to have blocked more than 1.2k trackers. I feel like this is a crazy amount, and the computer has only idled and been used to play a couple of games and watch YouTube. Anyone know what's going on or if this is a normal…
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where did BD put my files?
BD put some files in quarantine, I ask BD to restore and add exception, now I can not find the files and BD wants to restart to complete disinfection. I don't want any disinfection to happen I want them back. The files are no longer in quarantine, the files are not in their folders so where are they and how do I put them…
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App lock acts strange with certain applications and randomly stops working
App lock acts strange with my social media and banking app. App lock will launch normally then have a separate app lock pop up over it, changing the app logo that I'm trying to open to a generic android logo. I can minimize the app and then re open it from the background apps tray and app lock will then act as it normally…
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Filesharing notification popped up, without using filesharing
Hi everyone, today on my machine the notification to turn on VPN while using filesharing popped up. However I was not using any filesharing, neither visited related websites nor have any software like this running. I'm not one hundred percent sure, whether the notification referred to file sharing websites or applications.…
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change my password from my apps
I recently bought total security protection and will given some restrictions on the app, i installed a password and i now i forget it and i wish to know how to recover my password in the apps. THANKS
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SafePay VPN issues
I have ongoing issues with SafePay free VPN Sometimes it will not open when I start 'SafePay' even though I have it set to automatically open when SafePay starts and when using banking pages. This is a concern. I also note that recently on boot up the BD icon is greyed out and remains sayin "services are loading please…
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Why does my alert button on the firewall keep turning off?
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costumer service unavailable
Hello I wanted to use the bitdefender chat service today, but when I clicked on one of the four icons on this page , nothing happened. I tried in several browsers and on a different computer as well. Is the customer service down?
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Watchdog agent not running
I tried to find the answer first but no joy. I was looking at my processes and it said my watchdog agent was not running. Google said that was to protect me against incoming viruses. When I go into the process monitor I dont see it as a startup option for some reason to enable it. (I found it via Revo uninstaller pgm which…
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Error 1015 - You are being rate limited, The owner of this website (www.bitdefender.com) has banned
Hi Bitdefender Support, I'm having an issue accessing some of the links, whenever I click on the below hyperlink it just shows "You are being rate limited" & indicates I'm banned. I am not sure what is the issue here and seeking support & clarification on what is happening to my account. Thanks. As below when I click…
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Bitdefender password change question
Hi everyone, When changing my password I selected the third option "Delete all my admin and product sessions". This logged me out of central but my device was still showing in central. What does that option do exactly? Isn't it supposed to delete your devices that you have in central when you change the password with this…
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Come posso avere il codice univoco di attivazione di abbonamento acquistato su Play Store?
Ho acquistato abbonamento su Play Store ed è attivo su sul mio telefono cellulare ma non riesco ad attivarlo sul mio PC perchè nell'email di conferma dell'abbonamento da parte di Google non c'è il codice univoco di attivazione e Bitdefender non mi ha inviato il codice univoco di attivazione via email. Come posso attivare…
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App lock stopped suddenly
The app lock feature was enabled onmy tablet and all was good.on Friday I noticed that when I opened the app it didn't prompt for pin. Verified all setting r still there. Activated and deactivated app lock. Still no pin prompt. Kindly advise
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Activation of Bitdefender BOX 2
Hi Guys I bought bitdefender Box from the shop and apperently I am suppose to get a year subscription. Under the central it ask for a code to activate the subscription but where am i supose to get the code I did not buy it online so no email was send. I checked the box and it was sealed when I got it there is no code…
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Central Control status 'at risk' no versions installed, but error 'version is already running'
I've followed the prompts to install, clicked on the .exe file and it appeared to install, but I never received the 'installed' screen or any error messages. Central Control tells me that my computer is at risk but appears unable to fix it. Status shows as 0 versions installed, but when I again attempt to install, it tells…
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cloud files detected after running scan
how do i tell what files those are - i do not use cloud for storage or anything else
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Can devices see the other devices in the bitdefender account?
Hi everyone, Do my devices in my account communicate with each other? This might be a stupid question but if one of my devices would for example be infected with a malware can this device then infect my other devices through the bitdefender central? Thx
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Frequent Message
can any one tell me what is this. Bitdefender is block the url…
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Google Drive Icon multiplying
Hi there, I am getting an issue where the Google drive icon is multiplying across the screen, this is causing general slow down, the drive not syncing correctly and also keeps jumping off the page I am on (so text stops typing). I think this is related to Bitdefender but not sure exactly what part. Any help appreciated.
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Invitation virus
A few weeks ago I received an email from a trusted friend, saying I was invited to an event. I clicked on the link, and attempted to log into the site with no success. Regardless, it seems like a virus was attached to the email and replicated itself to all contacts associated with the email account. I’ve heard from a…
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Update of Total Security 2016 vs buying Total Security 2024
This may sound like a silly question, but is an updated install of 2016 functionally equivalent to a 2024 purchase? I have been updating since 2016, and it is always called a "2016 update".
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New Parental Control - Today's update - "No Subscription" message
I have the same problem as half_life below, but unfortunately it doesn't go away. I've restarted the unit, reinstalled both "Bitdefender Mobile Security" (v 3.3.236.2418) and "Bitdefender Parental Control" (v 5.0.157) and also removed the unit from Bitdefender Central. The error only occurs in the Parental Control app and…
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inpoutx64.sys detected as a malware
In recent days we have had an increase in detections of the file "c:\windows\system32\drivers inpoutx64.sys". In all detections it was associated with Windows MRT.exe (Malware Removal Tool) Could this be considered a BitDefender false positive? I didn't find information about malware related to it
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Security Risks > App Vulnerabilities does not update information
Hello, I have some machines that had a CVE reported by the Security Risks > App Vulnerabilities module and even updating, removing and reinstalling the vulnerable app, it continues to display in the App Vulnerabilities. Any ideas how to fix this?
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VPN Split tunnelling
Hope someone can help, I have tried the solutions from BitDefender but no joy. Websites that I have put onto my split tunneling list are not connecting directly to the internet.