I did pay for a new year in april this year. Now is there another message in the central that there will be a payment within 25 days. How can i stop automatic payments?
Regards,
Marja Kwaak
Kindly have a look at the link provided below
https://www.bitdefender.com/consumer/support/answer/29081/
If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Bitdefender support may request diagnostic logs and will guide you through the process of generating them.
Regards
Hi,
My best guess would be that you have recently renewed your protection by placing a new order manually, however, the automatic renewal feature of your previous subscription was not deactivated, hence the upcoming billing notification. Use the link shared by Flexx to disable the automatic renewal feature for your previous subscription, and also for the new one, in the event you do not wish to have your protection extended automatically when the subscription is due to expire. For future reference, the Bitdefender security solutions purchased from the official website come with an automatic renewal feature enabled by default, so you enroll in a subscription, but this can be turned off anytime following the purchase.
