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Can't submit a support ticket
It just sits there with the animation on repeat until it failes with a captcha expired message.
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if central website has issue, where can you report it?
teh captcha on page: is broken. how does one report that?
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Firewall Alert Mode
I've been dealing with a faulty Alert Mode for over a year. The alert mode will automatically disable itself. I have talked to support and have attempted all suggested fixes, some of which are pretty involved. I finally gave up and disabled Bitdefender firewall and purchased another brand firewall program. Now a new and…
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Renewed licence but still showing old expiry date?
Just updated total security licence 1yr 5 devices . The pc I used to enter the new key has reset the expiry date on the programme dashboard and it has added the 12 months in central , but the laptop which is still included in the list of "my devices" still says it expires in 23 days . is there a delay in updating the timer…
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Gen:Variant.Ulise.431911 in windows pagefile.sys - not possible to clean
Today after update of both windows defender and bitdefender start receiving alerts on Full System scan. Steps used: 0. Windows 10 with all latest updates 1.Started bitdefender full scan - green no problems 2. Started Windows Defender full scan (it support isolated scans with main antivirus assigned to Bitdefender). Full…
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Vovsoft Password Generator Portable FP?
Hello, I get this detection from BD Free: "The file C:\Users\…\Desktop\password-generator-portable\password.exe is infected with Gen:Variant.Ulise.480410 and was moved to quarantine." It was downloaded from vovsoft's official page [*url removed by @Flexx*] Is this a false positive or not? 3 lesser-known AVs & Google detect…
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Cloudnetcheck.exe -> Trojan.GenericKDZ.106706 false positive?
Hello. Bitdefender scan stated resolved issue: CloudNetCheck.exe in my downloads folder as Trojan.GenericKDZ.106706, deleted. Google shows no result for that Trojan.Generic, is this normal or false positive? I have no idea about such things. Thanks.
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Can’t access Channel 4 iplayer
When accessing Channel 4 app on my iPad when using Bitdefender VPN, I am getting a notification “This programme is not available in your location”, even if I access it with the VPN in the UK location. This issue is resolved switching off the VPN. I am using iPad Pro MTXQ2B/A, Version 17.4.1. Thank you!
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New Parental control doens't work
Hello, I've got both my pc and my sons pc up to date with the new version but it doens't block his internet access at all after the allocated time. Even the extra button 'Stop internet' doens't do anything… Any1 else has these issue's? Think his pc's running win 10 and mine win 11, this can't be the issue however imo……
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System got hacked and all files encrypted with .encrypted extension
We are using Bitdefender Total security. But yesterday our system got attacked. All files are encrypted with .encrypted extension. Is there any possibility to decrypt the files? Please find the enclosed zip sample encrypted files. Please check and provide your valuable suggestions. [*attachment removed by @Flexx*] Thanks &…
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Is Bitdefender still protecting you when it says "Bitdefender services are loading now, please wait?
Lately on my 2 computers Bitdefender loads an comes up, "Bitdefender services are loading now, please wait." It doesn't come up too, "You Safe" like it usually says on the icon. I did some research and reinstalled the program and did the proper updates. It goes back to "Your Safe" but whenever I reboot my computer or start…
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Will running my VPN trigger my firewall to block an update
I just started using the VPN this week, and my firewall just asked if I wanted to block a Windows\Temp\RarSFX0\packages\installer.exe. Destination: 198.51.100.1/0 Protocol: UDP Port: DNS I didn't know what it was so I blocked it. After doing a google search it appears it could be some temp files from Bitdefender, but I'm…
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HOME NETWORK
I am being constantly annoyed by pop-ups that ask if I want to set "Home network" and "Office Network". I click 'yes' and the [pop-up disappaears only to reappear. At times it is "Office Network" that appears; I click yes and it asks me for "Home Network". I now click 'yes' rapidly and the pop-ups stop. And then, when I…
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Bitdefender not conducting automatic scans
My BD on android does not scan automatically and when I manually check it is 6 days or so without scanning. I thought regular daily scans were automatically run by BD. Appreciate advice on how to reinstate daily auto scans.
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my desktop widget never shows up anymore on desktop.
Turning on computer and after starting up the desktop widget never shows up on the desktop? I make sure it is turn on at start up, but still does not show up on desktop!!
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Thunderbird - Bitdefender makes sending mail impossible
Hello! A couple of days ago I agreed to a wider range of Bitdefender's protection measures on my MacBookPro. Since then I have not been able to send mails using Thunderbird. I took my Mac out of the list of devices protected by Bitdefender - et voila: My mail was sent instantly. What do I have to fine-tune in Bitdefender…
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Ransomware DJVu
Dear I have a pc attacked by ransomware , a removed all spyware files , Ransomeware ID DJVU 864 (File extension BGJS) i need to get back the encrypted files with this message sample infected file and the original file not infected plus the ransomware attacker note . Thanks for the advise
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Remote access requestes after installation of Bitdefender
I installed a trial version of Bitdefender on 2 windows PCs (home), and since then (2nd May) I have received notices from my "Event Guard", which is a light home protection system supplied by the internet service provider (at the router level), that, until now, May 9th, there have been blocked 45 attempts for remote access…
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Whitelisting Wine exe file
Hi, I would like to know how to add exception to bitdefender. I've already add Wine Stable.app on the exception list but bitdefender is still deleting the files in the package. And when i select the option "Do Nothing" on Action against infected elements, I can't manually add the Files listed ont the bitdefender home menu…
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New Parental Control app and VPN
Hi, I used to have parental control installed on my son's Android phone and I use the Bitdefender app on my phone to monitor and set app/website restrictions on his phone. However, as of May9, they stopped the parental control on the app and I have to use the Bitfender Central from the website and also, resinstall the…
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WHy can't VPN connect?
just shows spinning wheel abd says disconnecting no matter what I do
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BitDefender detected Trojan.GenericKD.48174843! is it false positive
Hello, my BitDefender detected Trojan.GenericKD.48174843 in a file: The file C:\Users\ahmed.local\share\solana\install\releases\tmp-extract\solana-release\bin\cargo-test-bpf.exe is infected with Trojan.GenericKD.72629741 and was moved to quarantine. i need to install the solana cli so complate my work but the antivirus…
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Bitdefender scanner no longer works on android after update to version 3.3.234.2411
Hi everyone, I have a android TV box with android 12 running bitdefender mobile version 3.3.234.2411, since it updated to this new version today I can no longer scan, when pressing the scan button nothing happens. I can see in my bitdefender central when I go to my android device an click on the "malwarescan" that a scan…
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Can you permentantly hide Bitdefender Email "Green" protection Labels?
I've tried setting the Green Bitdefender labels to hide in gmail, but when the browser is closed and reopened they pop back up… I'd prefer to just see the red, that are the ones I would prefer to know about. Is there any way to do this? Thanks!
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How do I get apps to autofill?
Bitdefender does not seem to autofill my apps with logins and passwords. This is quite annoying. Am I missing something?
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Possible To Clear Web/call/sms History?
From what I can tell, it is not possible to clear the history for anything on the Bitdefender Parental Control page. Am I missing something? When I installed this product on my PC and my daughter's phone, I tested it by visiting some inappropriate web sites (to make sure they'd be blocked!) and sending SMS messages. Now,…
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Bitdefender services are not responding
Message in the taskbar "Bitdefender services are not responding. Please restart your computer". I already made 2 restarts but the problem persists. Although according to notification area icon (Bitdefender Agent) BD is not working the widget is GREEN This is the 4th time that this is happening and every time I have to do a…
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Adding firewall rules is a painfully slowww and cumbersome user experience and must be redesigned
As a Bitdefender power user I want to be able to quickly add multiple firewall rules so that the application doesn’t slow me down and subject me to a poorly designed user experience that apparently no experienced UX designer has ever looked at. What should take at most 30 seconds, on average takes 5, 10 or more minutes.…
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List the incidents and threats through api
How to list the incidents and threats through api in bitdefender gravityzone. I also check in the documentation, but in documentation also but I can't find any api call for listing the incidents and threats. So how do I list it through api.
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Trouble With Playing Vimeo Videos. What Should I Do?
I have been using a website that hosts vimeo videos for accountancy training but as of this week I get this error on the video and it wont work. "Sorry Because of its privacy settings, this video cannot be played here." I have tried the site on different computers without Bitdefender and it works perfectly. Has something…