BD quarantine numerous unrelated registry keys during quarantine malicious file

Apolloo · 2025-02-16T17:31:07+00:00

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Following the latest BD update(27.0.47.237), when a malicious file is detected by BD, quarantine measures may unexpectedly target unrelated registry keys.

The registry key that have been quarantined show a same detection name in the BD interface with the name of the detected malicious file.

I'm not sure what happened, this problem is quite easily reproducible.

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bitdefender total security

Comments

Gjoksi

Hello.
First, take screenshot(s) of the issue,
create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1733/
and
create a log file on your Windows device using BDsysLog, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1922/
Next, contact Bitdefender Consumer Support by e-mail:
https://www.bitdefender.com/consumer/support/help/
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
NOTE: If any of the log file is larger than 25MB, you can upload the log file here:
https://upload.bitdefender.net/
After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
Regards.

Apolloo

Thank u.I'll do that.

Apolloo

On Reddit, many people have encountered the same problem as me, and it seems that this is not an isolated case.

This does not seem to be a simple false positive, it is more likely a bug in BitDefender. I have contacted technical support and provided the log, hoping the issue will be resolved as soon as possible.

ref1: https://www.reddit.com/r/BitDefender/comments/1iqqhq8/bitdefender_just_quarantined_a_bunch_of_registry/

ref2: https://www.reddit.com/r/BitDefender/comments/1iwrbwz/bitdefender_keeps_flagging_registry_entries_and/

ref3: https://www.reddit.com/r/BitDefender/comments/1iwbtb0/getting_tons_of_false_positives_after_the_latest/

dvsls

We are aware of this issue and are actively working to improve both detection and the visual representation in Quarantine and Notifications.

Apolloo

https://community.bitdefender.com/en/discussion/comment/350591#Comment_350591

any updates?

Flexx

https://community.bitdefender.com/en/discussion/comment/351100#Comment_351100

Bug fixes and vulnerability patches are prioritized based on their level of risk. High-risk issues that could impact security or functionality are addressed first, while lower-risk concerns are resolved later as part of ongoing updates and improvements. Since this process depends on various factors, including testing and implementation, there is no specific timeline available for the fix. However, Bitdefender developers are actively working on enhancements, and updates will be provided as soon as they become available.

Regards

JackONeill23

same problem here