Problem with malwarescanner

Ben Labree

I have a problem on android. The mailwarescanner states that i have to perform a scan to check the security on a new installed app (don't know). When i start the scan it does not finish the scan but stops halfway. It then says that my system is at risk and i have to complete a scan. Strange loop. Does anyone know what to do?

Gjoksi

Hello.

First, uninstall BD Mobile Security from your Android device, by following these steps:

https://www.bitdefender.com/consumer/support/answer/832/

Next, install BD Mobile Security on your Android device, by following these steps:

https://www.bitdefender.com/consumer/support/answer/2545/

Maybe that will solve the issue.

If that didn't solve the issue, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Regards.