Bitdefender keep starting twice

Bikemore · 2025-07-10T05:23:23+00:00

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Suddenly, the Bitdefender started to start twice. After a while, I looked for a solution and found one.

Bitdefender starting twice, or showing two icons, on a Mac, can be due to the program being listed in Login Items or accidentally duplicated folders.

It worked for two days after some attempts, but this morning it happened again.

Soon, I have to renew my license, but I'm no longer sure.

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Gjoksi

Hello.
First, take screenshot(s) of the issue
and create a log file on your MacOS device using BDProfiler, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1863/
Next, contact Bitdefender Consumer Support by e-mail:
https://www.bitdefender.com/consumer/support/help/
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
NOTE: If the log file is larger than 25MB, you can upload the log file here:
https://upload.bitdefender.net/
After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.
Regards.

Alexandru_BD

Hello,

I think I saw this before, but it will be necessary for the Support teams to have a look and advise further. Thus, my recommendation would also be to contact Bitdefender Support for assistance using the link above, as suggested by Gjoksi.

Let us know how it goes and if you managed to resolve this.