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Windows Error Event 10 & 214 AppReadiness of BDContextualMenu
I have two types of Windows 11 Error Events from Octorber 2024. (These are translated from Korean to English) Windows Error Event 10, AppReadiness Appx operation 'RegisterPackageAsync' on 'BDContextualMenu_1.0.0.1_neutral__wyhbsbn8my8n2' failed for user 'S-1-5-21-3827810689-2773908409-1804755854-1001'. The…
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Wallet->.csv->SecurePass question--
I followed the instructions for importing my passwords from BD wallet to the new "improved" SecurePass using a <>.csv file. The process did not export ALL of my accounts/passwords — only about one-third of mine. (Before you ask: I only had ONE account in Wallet.) Now, those 20 records reside in an "Import…" folder in my…
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Bitdefender SecurePass - The new and improved password manager
Hello, I've noticed Bitdefender has made a new password manager called SecurePass, it works well on both Windows and Android. I especially enjoy it on Android, since it's seamless and works better than the previous password manager (Bitdefender Password Manager). For the app itself, there are a lot changes. Such as the…
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Upgrade from Total to Premium
I just purchased Total but want to upgrade to Premium. Prior posts indicate that I will get a credit for my total purchase but that did not happen. Thus - How do I upgrade to Premium without paying the full price?
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Can't access Yahoo Mail while Bitdefender VPN is connected
and when I disconnect the VPN it refreshes and is available immediately. This situation pertains to both Google Chrome and Firefox, so I assume it is browser agnostic. Ditto devices (ie. HP desktop and Windows surfacePro). Ditto operating system as I checked it on an old machine running Windows8.1. Both Chrome and…
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Looking for a "Quick" Way to Temporarily Disable Bitdefender on Windows
I recently installed Netgear Armor (powered by Bitdefender) on my Win 11 computer. At times, I need to temporarily disable the app, and I can't find a quick and easy way to do that. Let me know if I am missing the "quick and easy way" or there simply isn't one. Thanks in advance.
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Bitdefender Router?
Hi, I wonder if anyone knows which router with sim card has Bitdefender pre-installed. Merry Christmas and Happy New Year from Christer Sweden
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McAfee scam
For the past 3 days I've been getting requests from McAfee to activate subscription. Closed account with them 4 years ago. Had banking info with them then. They want me to open Antivirus and renew. Looks authentic but not sure. Getting window in lower right hand corner of screen. Can't get rid of this annoying window. Any…
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Windows reinstallation - Can't install Total Security
I have just rage-quit and reinstalled 24H2 because the desktop picture kept changing (long story) Now, Bitdefender Central says that my computer is protected, and was even able to 'perform update successfully' except that no Bitdefender product is even installed. Of course, because Bitdefender Central thinks it's…
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Mobile security still locked after paying for a new subscription
I re-installed mobile security after it expired and taking a break and it's locked. So I followed the link and paid for a new subscription, but it's still locked? What do I need to do? Thanks.
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Anyone have an issue with getting all your installations to show up in Central
Just recently renewed a Premium subscription and given the devices allowance I decided to add a couple of systems. Started out with 3 devices. Installed number 4 on a system I use for Golf Sim and it came right up in Central, no prob. Installed it on one I had in my workshop that I use for searches and one of my other…
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Bitdefender firewall over Windows?
This discussion forum aims to explore the effectiveness, compatibility, and advantages of using Bitdefender's firewall over Windows Firewall. Key discussion points include the overview of Windows Firewall, Bitdefender's firewall, its features, and compatibility with other security software. Users can share their…
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Engine Version outdated - how to force update ?
Hello, for several clients in gravity zone portal, i see the engine version getting outdated and the client getting red exclamation mark. what's the reason for this and how can engine update being forced, so that it won't show red all the time ? The problem exists for about 5 out of 10 clients. thank you Roland
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Bank Account
When i go into bitdefender then my account. i can be doing a transaction then it shuts down on me. i start over again go into my account then look at a account, then it shuts down on me again. what is going on with my Bitdefender account doing this to me. it is surpose to be the best and its shutting me out all the time…
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Split Tunneling in Games!
I play so many games, but I have to disconnect the vpn. I hope bitdefender have the option to select the game to split tunneling.
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Why Does Bitdefender Say "Device Limit Reached"?
Ok so I had bitdefender on my last computer but I recently switched computers. However, even though I removed my last computer from my subscription, it still says on my new device limit reached. How do I install Bitdefender now?
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Install 5 devices
I have purchached Premium Security for 5 devices. Is it possible to use 1 device for my child and if he will install can he use his own mailadress or does it have to be with my login data? We tried to install but when the system asked for mailadress my child's adress waas denied. You will understand that i prefer not to…
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Pin Numbers Are Highlighted After Pressing . . . .
I activated Bitdefender's App Lock feature and found that when I press a number, the background turns sky blue and the number displays on the screen. I activated the malware feature, and the message currently reads, “You Are Safe!” Why are the numbers highlighted and displayed after being pressed?
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Make Bitdefender Popups Immune to Accidental Keyboard Presses
I'm not sure if I'm posting this in the correct place, as it is not technically a bug nor a security risk, but I do think it's something that can be easily improved by the dev team as part of the Bitdefender user experience. As a DB user, I have firewall alerts turned on, so I always get the regular allow/deny question…
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how do i find out my activation code belongs to what account i used
have activation code from bestbuy , i lost what account it belongs any of finding this out. thanks
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Very very slow after doing a full scan
I did a full scan, took 14 hours,On my 10 year old Dell desktop. And now it is taking 5 to 6 minutes to execute every single keystroke. The Dell is now effectively unusable, not sure what the scan did to my computer, but would like to reverse it. Would appreciate any guidance. Thanks.
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Uninstall trial after full product install
I had the trial version of Total Security installed on Win 11, then installed the full version. I still get the "x days left" warning, but can't seem to uninstall just the trial without uninstalling the whole thing. Some functions of the full version aren't working, specifically access to firewall rules.
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When does an on-prem Gravity zone licence actually start counting the days ?
Due to some management oversight, we've had multiple locations buy their own licences that we plan to add into a single, centrally managed console. These locations got their product keys this week. We're running an on-prem solution with no internet connection across the whole network if this matters. Question is…. are we…
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Trying to uninstall agent from endpoints using the Bitdefender console, Please help.
I have been manually uninstalling agents from all my active endpoints which is working. But some of my endpoints are remote and people don't use it everyday. I uninstalled agent from all my endpoint which was active in the last 7 days. But now after a week I can see 5 more active endpoints in the last 7 days. I want to…
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The activation code being sent to my email won't activate my account.
The activation code being sent to my email won't activate my account. I can't reach anyone with the 1-805-840-2003 or (888-392-7720) numbers I found online. Why won't the codes being sent to me activate my account and why can't I actually talk to someone insead of continually being told to look up the instructions online.…
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Installation
I bought a Total Security subscription. I installed it on my laptop ok but whenever I try to install it on my android mobile I end up in googleplaystore bring asked to buy a subscription. I've tried to install via central, playstore and QI code. None work. secondly when I access central on my andoid it tells me both my…
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Running VPN in Egypt
Hi, ive relocated to Cairo Egypt, I work in a hotel, my VPN is not working. (182,181 errors tunnel broken) I have followed all the steps described on the troubleshooting still can not connect. The IT team in the hotel confirms no firewall and no port restrictions, asked me to get in touch with Bitdefender side. I am…
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Are you an ethical hacker? You can become our next bug hunter
Bug bounty programs are designed to identify and fix vulnerabilities. Ours has been around for 7 years and it encourages security researchers to identify and submit vulnerability reports regarding virtually everything that bears the Bitdefender brand, including but not limited to the website, products and services. Being…
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OnePlus Nord 2 Android 11 Web Protection turned off notifications
OxygenOS Version 11.3 I keep getting a random popup message that Web Protection safety has been turned off. When I go look at Web Protection in-app, it says Web Protection is on. When I go to Central it tells me I need to fix my phone. I went through the routine of making sure I added all the permissions. I uninstalled it…
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vpn is not allowing a website to function properly on windows 10 laptop
I use a web site called, StealthCamCommand.com. It's a cellular game camera used for taking pictures of animals remotely and sending them to my laptop and phone. The VPN I believe is blocking the pictures from being downloaded. I uninstalled the VPN and the Stealthcamcommand site worked as it should. Reinstalled the VPN,…