Can't cancel auto renewal.

Hello,

Today I received an email telling me my license is getting renewed. I cancellend auto renew 3 years ago so I'm confused that it's back on.
I followed all the support steps but i'm facing two problems:

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When I use central, it gets stuck on this screen till infinity.

If I use 2checkout it tell's me this:

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Hopefully someone can help me out!

Kind regards,

Kelvin

Answers