Canva issues with bitdefender installed

tcn

Hi,

I had to uninstall bitdefender because my girlfriend couldn’t work in canva anymore. The little cloud constantly has three dots (connecting status) on each workpage and ended up showing “Trying to reconnect” after some timeout.

canva was working in the safeplay browser though but had to uninstall as she didn’t like the browser.

Any ideas?

Flexx

https://community.bitdefender.com/en/discussion/99689/canva-issues-with-bitdefender-installed

Kindly contact Bitdefender support by visiting  https://www.bitdefender.com/consumer/support/

Depending on your selected product and the type of issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket:

Generate Bitdefender BDsysLog:  https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log:  https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log:  https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to  https://upload.bitdefender.net/  and share the link with the support team.

Regards