the phone turns off Bitdefender protection

maxs · 2024-04-24T11:27:20+00:00

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Hello, I have a problem with the protection on my Android device, xiaomi 9. Namely, the phone turns off Bitdefender protection. I have to go to manual setup to turn protection back on. How can I stop the phone turning off bitdefender?

Thank you for answer

Simo

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Flexx

https://community.bitdefender.com/en/discussion/99662/the-phone-turns-off-bitdefender-protection

Kindly have a look at below stated steps

1) Exclude Bitdefender from Battery Saving Settings: Your phone might be closing Bitdefender to save battery. You need to go to your battery settings and make sure Bitdefender is not being closed to save power.

2) Grant Accessibility Permission to Bitdefender: After you’ve done that, you need to give Bitdefender permission to run in the background. You can do this by going to your phone’s settings, then to the Accessibility section, and selecting Bitdefender from the list of apps.

If you can’t find these settings on your phone, you might need to contact Xiaomi for more help.

Regards

Screenshot_bitd.jpg

maxs

Hello Flexx

Thank you for your help.
I have already set up Bitdefender as a device administrator.
I have already turned off bitdefenderer from the battery saver setting before. I set it to run in the background. However, it still shuts down bitdefender very often. I don't know where the problem is. I doubt that some virus turns it off?

Screenshot_bitd.jpg

Flexx

https://community.bitdefender.com/en/discussion/comment/338232#Comment_338232

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Select, Activate and Install→Install→I don't know→Contact Support→You will get the option of chat, call or email.

Regards