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Windows Updates (managed by Bitdefender) Unable to INSTALL 2 Critical Updates

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Christine G
Christine G LMT
in Central & Subscriptions

Bitdefender is not able to manage 2 Critical Updates for Windows 10. 0x80070643 ERROR CODE… 2024-01 Security Update Windows 10 Version 22H2, 64 based system KB5034441 - STATUS = Installing 0%. The updates/install does NOT COMPLETE! So the circle just spins and spins, but the updates don't load. Since they are showing as CRITICAL, I need help ASAP, please??? Chris G

Answers

  • Christine G
    Christine G LMT
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    More Details for my QUESTION - Chris G

    2 Critical Windows Updates

    Vulnerability Risk - HIGH!!!

    2 updates selected (maximum size: 1.02 GB)

    2024-01 Security Update for Windows 10 Version 22H2 for 64based system (KB5034441)

    Security Intelligence Update for Microsoft Defender Antivirus - KB 2267602 (Version 1.409.447.0) Current Channel (Broad)

  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭
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    @Christine G ,

    I would recommend that you contact Support. I have not seen reports of this type of issue here.

    https://bitdefender.com/consumer/support/

    Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option.

    Good luck, and have a great day.

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    My specs:

    OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed
    OS Build 19045.4355
    Experience Windows Feature Experience Pack 1000.19056.1000.0
    BD Total Security 27.0.35.147

    KB5034441:

    This is known Windows (not Bitdefender) issue and has been discussed here (just click on "View Post"):

    https://community.bitdefender.com/en/discussion/98420/latest-ms-security-update

    Check my comments there from January 11, January 13 and January 14.

    All you have to do is to follow the steps from my comment on January 14 and the update will be installed.

    If you are not a tech savvy person, maybe your best option is to ask for help from an IT professional.

    KB 2267602:

    As for this update, i can't tell you anything, because it is not detected for downloading by Windows Update and/or and/or Microsoft's "Show or hide updates" tool and/or Bitdefender's Vulnerability Scan.

    Also, Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.399.1188.0), installed on 23.10.2023, is the latest installed update on my laptop.

    Regards.

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