Where do we contact support?

The latest issue I'm having with Bitdefender is that the Anti-Spam feature turns itself back on after being switched off.

What happened to the link to support on the app itself? I've had to come to this forum for an issue that has probably been flagged somewhere and no amount of "useful" documents are going to help.

Comments

  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭

    @Nige ,

    You can contact Bitdefender Support by clicking on the link below.

    Chat is the fastest way to reach them. Telephone support is not toll-free. There is also an email option.

    I hope this helps. Have a great day.

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor

  • Nige
    Nige ✭✭

    Thanks Phil.

  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭

    @Nige ,

    Please keep us posted on the solution to your issue. It will help others.

    Have a great day. It was a pleasure to assist you.

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor

  • Nige
    Nige ✭✭

    It's another bug, according to BF support.

    Similar to the one which reset AV scan settings after every boot and BF update.

    Tiresome.

    One expects a certain number of issues with heuristics and the odd false positive, but these recent issues have been all to do with functionality of the product.

  • garioch7
    garioch7 Defender of the month ✭✭✭✭✭

    @Nige ,

    Thank you for that update. I have my Anti-Spam turned on, so I did not notice the issue.

    No product is perfect. BD is a complex application. Bugs will happen, particularly when Microsoft issues their monthly Windows Updates that "break" things. At least the bug was not turning off a protection component.

    That's just my personal opinion. I am confident that if you check the Forums of other anti-virus vendors, you will see that they have their "bugs," too. I am happy with BD's proactive approach to identifying and remediating the bugs reported as soon as it can be done safely after extensive testing.

    Just my two cents. Have a great day.

    Regards,

    Phil

    Former Bleeping Computer Malware Response Instructor