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Total Security for 5 devices, Samsung Ultra keeps saying no subscription.

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Annoyingmessageskeeppoppingup
Annoyingmessageskeeppoppingup ✭
edited May 15 in Central & Subscriptions

Like the title states I have Total Security for up to 5 devices but the app on my S24 Ultra keeps saying that I have no subscription. Chat support told me to log out and log back in but to no avail. Even the remote solving tool from Bitdefender Central does not give any solution.

Please help!

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  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.

    @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue.

    You can PM him.

    Regards.

  • Alexandru_BD
    Alexandru_BD admin
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    Hi,

    I have responded privately and we'll continue to troubleshoot there. If we can't get to the bottom of this on the forum, my recommendation would be to contact the Support teams for a more in-depth investigation.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

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