Vpn app on Android update problem

Raindog

Hi all, I have a problem with my app: I can't update it

Could you help me?

Screenshot_20240511_155435_Google Play Store.jpg

Thank you

Flexx

https://community.bitdefender.com/en/discussion/99838/vpn-app-on-android-update-problem

Kindly contact Bitdefender support by visiting  https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→You will get the option of chat, call or email.

Regards

Alexandru_BD

Hello @Raindog,

From your screenshot it looks like there are two apps that cannot be updated. There can be several possible reasons behind this, including insufficient storage space; poor or unstable internet connection; other apps with pending updates (case in which this app update might be queued); there might be issues with the Play Store itself; or even problems with the Google account linked to your Play Store. Last but not least, the new version of the app might not be compatible with your device’s current Android version, or even specific issues with your device could be preventing the app from updating.

There could be other reasons, but it's difficult to tell without addressing each possible cause separately, so step by step troubleshooting it is.

Regards,

Alex