Experiencing Bitdefender Technical Issues – Error Code 0x80070005

EmilyJohnsons

I've been facing a persistent technical issue with Bitdefender, and despite my best efforts, I haven't been able to find a solution. The problem seems to be associated with error code 0x80070005. If anyone has experienced this, kindly share your experince.

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Antivirus for Mac, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Alexandru_BD

Hello,

As far as I know, this is a Windows update error (0x8007005) and indicates that the system user lacks permissions or the system update does not contain critical files needed to install the update.

Flexx

I found this information from the web

The error code 0x8007005 indicates an "ACCESS DENIED" error, typically encountered during Windows updates or Office activation. It suggests that the system or user lacks the required permissions or files to proceed.

Here are some potential causes and solutions for 0x8007005:

Insufficient User Permissions:

• Solution: Ensure you're logged in as an administrator with full access rights.
• Alternative: Run the operation (e.g., update/activation) using the Elevated Command Prompt (run as administrator).

Missing or Corrupted System Files:

• Solution: Run the System File Checker (SFC) and DISM (Deployment Image Servicing and Management) tools to repair corrupted system files.
• Instructions:
  • Open Command Prompt as administrator.
  • Run the following commands one by one:
    • sfc /scannow
    • DISM /Online /Cleanup-Image /RestoreHealth
  • Restart your computer after the commands finish.

Third-party Antivirus Interference:

• Solution: Temporarily disable your Bitdefender software during the update or activation process.
• Caution: Re-enable your antivirus software immediately after completing the operation.

Malware or Virus Infection:

• Solution: Scan your system for malware and viruses using Bitdefender.
• Recommendation: Consider performing a full system scan after applying other fixes.

Windows Update Related Issues:

• Solution: Reset Windows Update components using the Windows Update Troubleshooter or manually reset them via command prompt.
• Instructions:
  • Open Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update > Run the troubleshooter.
  • For manual reset, search online for specific instructions based on your Windows version.

Office Activation Specific:

• Solution: Try activating Office using different methods like online activation, phone activation, or installing the Office Deployment Tool.
• Additional Resources: Refer to Microsoft's support page for Office activation error 0x8007005: https://support.microsoft.com/en-us/office/office-error-code-0x80070005-when-activating-office-7aa7600f-df57-4aef-81d2-25509c66f865

Regards