I have an issue with a certificate not being signed properly I contacted support, and they have a call set up, and they want to use TeamViewer to access my machine. has anyone heard of this and is it safe to do so
Hi,
They've been using this for a long time now.
Yes, it's absolutely safe.
To add here, remote access tools like TeamViewer are only requested by Bitdefender Support in rare cases where all standard troubleshooting steps have already been exhausted. This is usually done to carry out extensive checks that are not possible through regular chat or email guidance.
These sessions are initiated only with the user's explicit consent and are used strictly for diagnosing and resolving specific issues related to the Bitdefender product. The goal is to ensure your Bitdefender product is working properly and that any complex issues are fully resolved.
If you're ever unsure or concerned, you can ask the Bitdefender support representative for a detailed explanation before proceeding.
Regards
Thanks
