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Why does "Exclusions" do nothing and why are customers not being answered?
I've gotten fed up yet again. I came back to using BitDefender after the last time I had this exact problem, and nothing seems to have changed. Not only does setting files and folders within the "Exclusions" list not do a thing, neither does turning off protection so I can try to at least, RE-install the program that was…
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How long does full system scan take?
Hello, I'm using a Mac, 3.4 GHz Quad-Core Intel Core i5, OS Ventura 13.7.4. As it was running a bit slow I decided to do a full system scan, So far this has been running for over 90 hours, has scanned 21 million files and only seems to be about half-way through. Is this normal? Regards.
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Unable to connect after upgraded to Bitdefender VPN 5.2.4.1
Hi my Bitdefender VPN was running fine (5.2.3) before. I haven't been able to connect to the VPN ever since i upgraded to 5.2.4.1. I have been getting error code 99 and I checked everything, including disabling my firewall and it still doesn't work. I have another machine with me in the same network, running 5.2.3.16, and…
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How to prewent children to reinstall Windows to dezinstall parental control?
Hello my colleagues child is uninstalling the parental control by reinstalling the Windows. Can the Parental control block this?
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Not getting windows defender broad updates after reinstall
I reinstalled BitDefender on the 21st and I have not received any Microsoft Defender Antivirus Current Channel Broad updates since then. Is there anything in the BitDefender I clicked or turned on that would cause this? The Channel Broad updates aren't a real worry (since I'm not using Windows Defender), but what if normal…
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Safepay Banking Cloudflare Error 600010
For one bank website, I am not able to sign in because Cloudflare doesn't recognize me as human and gives Error code 600010. On that website for both of my PCs (Win 10 and 11), Cloudflare lets me pass on that website with Chrome, Edge, and Firefox. I also get Cloudflare approval in several other bill-paying websites using…
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Recent Bitdefender update has made VPN stop working.
After a recent VPN update, my VPN stopped connecting creating some internet connection problems. The internet works fine before connecting to the VPN, however, when I run the VPN it doesn't connect and then stops the internet from working. I have run through all the troubleshooting suggestions by Bitdefender and still no…
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VPN Not Connection Error 9 iPhone
Has been working for a while and now won't connect. Tried uninstall and the other troubleshooting steps to no avail.
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Account deactivating
Hello, I purchased an original account about 107 days ago. (3 Total Security users) A problem has occurred since a few days ago. Every day the account gives a message that the account has been deactivated, even though there are 258 days left in the account period. Both on the computer and on the phone. Please help.
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Some of these settings are hidden or managed by your organization?
After installing Bitdefender antivirus, I ran a vulnerability scan and it came back with 4 issues. Quick summaries; - Browser Security: allows users to modify security zone settings, SECURITY_ZONES_MAP_EDIT. Recommend enable policy so the site management settings for security zones are disabled. - Browser Security:…
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Questions about acitvation codes?
Hello, Can someone tell me how many activation codes can I activate on Bitdefender Central Account, and also how many activation codes of the same product can I activate. Example: I have 31 activation codes for the Bitdefender Mobile Security, can I activate them on one Central Account or do I have to create 10 accounts…
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Common Activation Errors in Bitdefender Central
The following article will help you troubleshoot and fix common activation errors in Bitdefender Central. Let’s look at what activation errors you might encounter during the activation process and how to deal with them: Let us know if you ever encountered these errors and what steps have you taken to correct them.
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Additional auto-connect features for VPN
I find the auto-connect feature on the VPN to be quite disappointing. There's only the option for auto-connecting when you connect to a public or unsecured Wi-Fi network. I miss the auto-connect features that were available on NordVPN, such as: 1.) Automatically connecting to a VPN upon connecting to ANY Wi-Fi network 2.)…
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Split tunneling apps for macOS and iOS on VPN
I like that there's an option for split tunneling for websites on Apple devices, but I'm disappointed that there's no way to do it for applications like you can on Windows or Android. Some apps act goofy on a VPN and it's pretty tedious to go back into the app, turn off the VPN, do what I need to do on the app, and still…
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Activate from Bitdefender Central
I apologise if this is addressed somewhere but I can't find any info. I have Securepass working well in MS Edge on a Windows Computer running Windows 10 Home When I log in to BidDefender Central - it alerts me that I have SecurePass now included and to Activate it. There seems to be no way I can get Bitdefender Central to…
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Poll: Should Bitdefender Make A Linux Version for Home Users?
As a longtime user of Bitdefender (since 2014), the topic of a Linux version has been floating around on and off for the past decade. However, what makes these requests different this time around is the end of life support for Windows 10. Many users, unhappy with what Microsoft is doing to with Windows 11, are starting to…
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Removal of googleservices and keystroke logger from MAC Book, iPad & iPhone
This is a very smart bug. Knows your after it when you delete cookies, history & data from browser. My guess is a remaining extension did that, also cancelled my UTubeTV bundled w/Frontier; watched it happen in real time. If I reset devices, what do I get rid of before updating iCloud, don’t want to bring it back with…
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Need Decryptor for Veza Ransomware (.veza Extension)
Is there a way to decrypt files encrypted by Veza ransomware with the .veza extension? If so, what decryptor should I use?
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Need Help Resolving a Virus Issue
My elderly mother lives out of town and has limited computer skills. Her Windows computer is likely infected with a virus that has locked it up. Is there any way to troubleshoot her PC remotely, or should I address the issue during my trip to see her? If remote troubleshooting is possible, what steps should I take to fix…
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Newbie question: in dashboard - devices - Remove
My first post here, please bear with me. I have no doubt that the answer to my question is available somewhere, but I searched in vain. The "Remove" option in the upper right-hand corner of my dashboard—does that function as a sort of license manager? In other words, does it allow me to remove a device and then reuse…
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SecurePass - Constant Login Prompt
I apologize in advance if this has already come up… nothing I searched found anything similar. That said, within the past week, SecurePass has been continually prompting me to enter my pin or master password every few minutes. I'm uncertain as to why this behavior has started or how to resolve. Any assistance is greatly…
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protection appareils
Je souhaite avoir la confirmation que mon portable et mon pc sont bien protégés par mon abonnement car j'ai une alerte sur un appareil
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Change billing information in Bitdefender Central
I have been trying to update payment information for VPN and other products. The main Bitdefender Central web page is acting as a wormhole. No coherent way to find out how to do this. Should be able to connect with customer support directly. Any advice would be helpful. Thank you and best regards.
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Is BD working on a solution to be able to use VPN and web protection at the same time on I Phones
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Antivirus plus Build 27.0.49.249 issues after update
Hey After i updated my anti-virus yesterday, it now detects all websites as scams and malicious, including Bitdefender's website. It slows down the load of the webpage, and I tried to talk to Bitdefender support, but after a while, they decided that it was NordVPN's fault, though it was not the one being updated. Even…
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BitDefender erroneously blocking a site as 'malicious' though it's not?
I run my own password manager (via Bitwarden hosted on a server I control in the cloud) but BitDefender as of this morning began to flag my password manager as 'malicious' - it gave no reason and no information about why it just started flagging. Is there a way to add an exception to the web protection or to reach out to…
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Hide Warning Pop up
Hello Team, Wondering if there is an effective way to prevent the warning pop-up from showing? I've tried the suggested way using the profile setting, but it did not work. It annoys me when I need to close the pop-up when I'm watching sports in full screen. -cezar
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Bitdefender Box 2 Port Forwarding and Subnet IP Reservation Help
Please help me configure Bitdefender Box 2 to port forward 80, 443, and 23 to the ASUS router, which sits between the Linux server and Bitdefender Box 2. I have a static IP address. A friend configured my ASUS router as DHCP, explaining that only the Bitdefender Box 2 needs to be set to a static IP. Is this correct?…
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Plugin for DuckDuckGo Browser
I have been trying DuckDuckGo and really like its privacy. It does not appear that there is a Password Manager Plugin for that browser. Is there one in the works?
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Why will 1 Critical Windows Update never go away
This stupid update keeps saying Bitdefender has resolved the issue, then it reappears over and over. It’s enough to make me want to uninstall Bitdefender because I never have this issue with any other antivirus, and I’ve used them all.