Epic Games Launcher and Fortnite not working with the new Bitdefender Parental Control

Empowered

Both "EpicGamesLauncher" and "Fortnite" has been added to the content filter and set as "Allowed".

I also added allowed exceptions for "launcher.store.epicgames.com" and "egs-platform-service.store.epicgames.com" from the "Prevented content access" list on my sons dashboard in Bitdefender Central. There are no blocked websites which are easily associated with the actual Fortnite installation.

It's possible to log on to the Epic Games Launcher, but when trying to start Fortnite - login to the actual game fails and we get another login prompt. This fails as well and we get another login prompt. And so on.

As soon as I uninstalled the Bitdefender Parental Control application from his Windows installation everything started to work as normal again.

I have now given up and will not reinstall Parental Control on his computer until it's been fixed.

Alexandru_BD

Hello @Empowered,

I think the first step would be to verify the allowed applications. Should you reconsider reinstalling Bitdefender Parental Control, open Central and navigate to your child's profile. There, go to Parental Control settings and ensure that both "EpicGamesLauncher.exe" and "Fortnite.exe" are Allowed.

Then, make sure the following URLs are added to the allowed exceptions:

launcher.store.epicgames.com
egs-platform-service.store.epicgames.com
*.epicgames.com
*.fortnite.com
*.unrealengine.com

It's also a good idea to check if the antivirus is not actually blocking those. Bring up Bitdefender and navigate to Protection → Online Threat Prevention and make sure this is not blocking necessary game-related services. You can add exceptions there as well. In the same module, temporarily disable Encrypted web scan to check if it's causing the issue or not.
You could also check the Firewall settings, also located under the Protection tab and if necessary, create new rules to explicitly allow both applications.

Furthermore, verify that no categories are blocked that could interfere with game login processes, such as Gaming or Social Networking. Also check for any time limits or restrictions that might be interfering with the game access times.
After making these changes, it's recommended to restart the PC to ensure all settings are applied correctly.

If the problem still occurs after these adjustments, consider contacting the Bitdefender Support Teams for detailed troubleshooting, as there might be a more specific interaction between the parental control software and the game that we are unaware of.

Should you consider to follow these steps, kindly get back to us and share your findings.
I hope this helps.

Regards,

Alex