Two Macs Only Recognized as One on Central


In addition to other machines (including Macs), I have Bitdefender installed on a new MacBook Air and an older MacBook Pro.   On the Central management website, it will only show one or the other machine.  If I try to get the machine that's not showing (e.g. MacBook Air) to show up by re-logging into my Bitdefender account from the AV settings page, it will show up but the MacBook Pro will disappear and vice-versa.  As you can see from the screenshot, the Air and Pro Macs are incorrectly detected as one machine.  

MacBDefendCentralBug.jpg

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  • Hello /index.php?/profile/78841-markbyrn/&do=hovercard" data-mentionid="78841" href="<___base_url___>/index.php?/profile/78841-markbyrn/" rel="">@markbyrn , 



    This is a known issue that's been reported to our development team already. 



    For more details and potential workarounds, please see: https://www.bitdefender.com/consumer/support/answer/8155/


    Thank you!

  • markbyrnmarkbyrn ✭✭
    edited November 2018


    Hi Sergiu,


    The workarounds will not work because the two Macs in question have Touch ID and Apple has added an en5 iBridge interface with the same exact ether address of ac:de:48:00:11:22 - not just my Macs.  This is the case for every Macbook that has a Touch ID sensor and has nothing at all do with VPN, etc as noted in that workaround document.  The en5 address cannot be changed by the user or root, and obviously one would not want to disable the interface or otherwise mess it up.   This took me a bit of research to discover and I'd recommend you include it in your answer document and state something like, "if you are using a Macbook with Touch ID, there is no workaround."  Thanks much!  


  • Hi /index.php?/profile/78841-markbyrn/&do=hovercard" data-mentionid="78841" href="<___base_url___>/index.php?/profile/78841-markbyrn/" rel="">@markbyrn


    Currently, Bitdefender Central can list OK one MacBook Pro with Touch Bar but if there's another MacBook Pro it replaces the first one in Central. However, rest assured that it's only a Central display limitation. Your Mac systems are protected by Bitdefender.


    Central is using the MAC address as a unique identifier, which normally would make sense as this should be unique. However all the new MacBook Pro models use the same MAC address for the iBridge Ethernet used by the Touch Bar. As this MAC address is the same, Central is considering the second device the same as the first one since it can match a MAC address and is replacing the original Mac computer with the last Mac connected to the internet.


    Since this is the case for all the MacBook Pro models with Touch Bar you may want to raise this with Apple as well. Currently there isn't a way to change or disable this MAC address.


    Our developers were made aware of this adapter and and we've suggested to automatically blacklist the Touch Bar MAC address ac:de:48:00:11:22 in future Bitdefender releases. It does indeed cause unwanted device merging currently, as it's a generic MAC address. We do not have an estimated time for the release yet.


    As a workaround, we can split your Bitdefender subscription so you can link one MacBook Pro to a separate Central account. The only inconvenience will be that you have 2 different Central accounts: one to manage 1 device and the existing account to manage the rest of your devices.


  • Thanks Roxana although in my case, it's a new Macbook Air with just the Touch ID and an older Macbook Pro.  So it seems even the new Macbook Air is using the same Touch ID Mac address.


  • Hi,


    This visual glitch does not affect the security of your devices. However, if you want to see all your devices, we can split up your subscription in 2 accounts. If you agree, we recommend you to create another Central account and write us at [email protected] with your email addresses. 


     



  • 43 minutes ago, Roxana G said:



    Hi,


    This visual glitch does not affect the security of your devices. However, if you want to see all your devices, we can split up your subscription in 2 accounts. If you agree, we recommend you to create another Central account and write us at [email protected] with your email addresses. 


     



    Thanks, I sent an e-mail to request that.



  • 55 minutes ago, markbyrn said:



    Thanks, I sent an e-mail to request that.



    Hi,


    The changes were made. Our team has replied to your email. Please check your Inbox.


     

  • Has there been a real solution to this issue yet. I have 3 MacBook Pro's and all are recognised as the same machine and overwrite each other in Central when I install Bitdefender. I refuse to have 3 different accounts just to make life easier for Bitdefender. All MAC addresses recognised as AC:DE:48:00:11:22 in Central despite each of the Macs having completely different addresses when I check myself. If I apply parental controls to one Mac, it applies to all 3.

    This issue is well over 2 years old now so where is the solution???

    Im currently on a 30 day trail, but if the answer to this issue is a lazy "workaround" I won't be signing up.

  • zugozugo
    edited February 20


  • No update after over 2 years? This issue renders Bitdefender Central completely useless for Macs ... and would be so easy to fix.

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