ASUS Vivobook 16in OLED with BD Total Security & VPN disconnects network adaptor on sleep
When my ASUS Vivobook 16in OLED goes to sleep, the network adaptor disconnects from internet.
Same with WiFi adaptor.
Only way to get internet back is to restart machine. No other solution restores the network.
My laptop has BD Total Security & VPN installed.
Is BD the cause of my problem??
Answers
-
Hello,
I think it's unlikely that Bitdefender is causing your network adaptor to disconnect when your laptop goes to sleep. This issue is more commonly related to power management settings in Windows. Check the power management settings for the network adaptor first.
PressWin + X
and selectDevice Manager
.Expand theNetwork adapters
section. Right-click on your network adaptor (both Ethernet and WiFi) and selectProperties.
Go to thePower Management
tab. and uncheckAllow the computer to turn off this device to save power
. ClickOK
to save the changes.You can also change the power plan settings. Press
Win + X
and selectPower Options.
From there, click onChange plan settings
next to your selected power plan. Click onChange advanced power settings
.- Expand the
Sleep
section.
- Expand
Allow hybrid sleep
and set it toOff
.
- Expand
Wireless Adapter Settings
, thenPower Saving Mode
, and set it toMaximum Performance
.
Hope this helps.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
0 - Expand the
-
Alexandru,
I have discovered that it definitely has something to do with the VPN, though not exactly sure what that relation is.After waking from sleep, you can see network is disconnected.
I right-click on VPN icon, then hit Disconnect and the connection comes good - but strangely the VPN does NOT disconnect.But the network connection DOES come alive.
Please indicate if this behaviour makes sense to you. It doesn't to me.0 -
Do you have the Kill-switch enabled? Check if it does the same with the Kill-switch disabled. Also, try changing the protocol in Bitdefender VPN’s settings and check the behavior with each protocol.
These are the ones available for Windows:Let me know how it goes.
Premium Security & Bitdefender Endpoint Security Tools user
0