False positive upload form not working; are there any alternatives?

JM38

A recent Lenovo App Explorer update is being flagged as Trojan.GenericKD.72880600 (many people are reporting the same issue on Reddit r/antivirus). Windows Defender originally flagged this as malware (win32/Dorifel), but soon removed it as a false positive.

I've tried to upload the file (9MB) at the "Incorrect Detection: Report a False Positive or False Negative detection to Bitdefender Labs" form, but after about 90 seconds of sending data, the upload fails (looking at the dev tools network tab, I'm getting a "413 Request Entity Too Large" response from the server).

The form says it accepts up to 25MB, but the file is only 9MB. I've tried zipping the file (down to 3MB), but still get the same 413 response.

Is there another way to send this file? (I've attached this as a 7z to this message in case that works, but could send to an email address if that's easier?)

Thanks!

HostAppService.7z

Flexx

https://community.bitdefender.com/en/discussion/100066/false-positive-upload-form-not-working-are-there-any-alternatives

Upon checking, the malware submission forum for home users does not display any errors. However, when clicking submit, it does not do anything. Therefore, I submitted the file through the business portal submission, which is working fine.

@Alexandru_BD, can you check on the home portal malware submission?

Regards

Flexx

I have just received an update from malware researchers via the support team. The file is not malware, but the detection will remain and be changed to PUP/PUA, which are not malicious. If you want to use the file, you can set it up in the Bitdefender exclusion list.

Setting exclusion in Bitdefender

1) Temporarily disable Bitdefender Protection: https://www.bitdefender.com/consumer/support/answer/2393/

2) Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

3) Set exclusions in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/

4) Re-enable real-time protection in Bitdefender

Regards

Alexandru_BD

Hi,

Yes, apparently the consumer form is undergoing some maintenance at the moment, it will be back online soon.

Thank you @Flexx for helping out here. 👍️

JM38

https://community.bitdefender.com/en/discussion/comment/339875#Comment_339875

Thank you very much for this @Flexx !

Flexx

https://community.bitdefender.com/en/discussion/comment/339991#Comment_339991

It's great to hear that your issue has been resolved. Should you need any more help, kindly let us know.

Regards