Adding seats

Options
BW
BW
edited June 21 in Enterprise Security

Hi


We currently have a 25 seat GravityZone Security subscription (all used) and needed to add a few more and bought a 10 seat license. When we try to add it, it says it will replace the current license.

Will that actually happen and wipe out our existing 25 seat licence?

Answers

  • petervg
    Options

    I find the whole licensing of Bitdefender a major PIA and reason enough to start looking for another product…I want to add a seat to my license, but the UX offers no possibilities it seems…furthermore, one of my users switched laptop…also not obvious how to remove an old device and swap it for a new… what a disappointment…

  • Andrei_S Enterprise
    Andrei_S Enterprise Business Support Manager BD Staff
    Options

    Hello ,

    When a new license is bought to increase the number of seats, you need to reach out to our Commercial team in order to merge the 2 licenses. You can open a case with them from the webform( https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory ) by selecting the category Subscription modifications.

    Kind Regards,

    Andrei