Adding seats

BW

Hi

We currently have a 25 seat GravityZone Security subscription (all used) and needed to add a few more and bought a 10 seat license. When we try to add it, it says it will replace the current license.

Will that actually happen and wipe out our existing 25 seat licence?

petervg

I find the whole licensing of Bitdefender a major PIA and reason enough to start looking for another product…I want to add a seat to my license, but the UX offers no possibilities it seems…furthermore, one of my users switched laptop…also not obvious how to remove an old device and swap it for a new… what a disappointment…

Andrei_S Enterprise

Hello ,

When a new license is bought to increase the number of seats, you need to reach out to our Commercial team in order to merge the 2 licenses. You can open a case with them from the webform( https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory ) by selecting the category Subscription modifications.

Kind Regards,

Andrei