E-mails Coming In With Blank Subject and Blank From

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Why isn't BD Antispam catching?

X-BitdefenderWKS-Spam: No - 0
X-BitdefenderWKS-Categories: marketing

Both subject and from are showing up in properties having a value of ?utf-32?b?

the body contents are a little jumbled.

Getting one or two a day.

How to move to spam? Something I need to do?

Please advise.

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Comments

  • Alexandru_BD
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    Hello,

    Check if this article helps:

    https://www.bitdefender.com/consumer/support/answer/2146/

    In the event the issue persists, head to the link below to contact Bitdefender Support, as more information might be required to troubleshoot this:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • PR20140619
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    Went through the article, didn't seem helpful and maybe I'm misssing a lot and in over my head, but I think this seems different.

    Here's why I think so, please see below, Bitdefender appears to have reviewed and decided that it isn't spam but marketing. I maintain that this is possibly malformed, but since bith subject and from aren't populated I want it treated as spam, and perhaps need to specify via filter and don't know how.

    From email properties some extracted goodies:

    Subject: =?utf-32?b?

    From: =?utf-32?b?

    X-BitdefenderWKS-Spam: No - 0
    X-BitdefenderWKS-Categories: marketing

    Might you please review and advise?

    Thanks.