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Bitdefender total security system scan results discrepancy
Hi everyone, There is an issue with the system scan not showing the correct amount of items scanned in the app. When completed a "system scan" the results shown in the app do not match with the results shown in central. However when adding all the scanned items shown in the xml system scan log it generates after the scan…
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Bitdefender total security one-click optimizer scan results discrepancy in version 27.0.38.163
Hi everyone, After my bitdefender total security updated to version 27.0.38.163 the "one-click optimizer" incorrectly shows the scan results after running the optimizer. It first shows that it will delete about 13 items, 7 junk files and 6 privacy files, yet when after having ran the optimizer it shows a total of 11 items…
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How to stop Bitdefender blocking external USB hard disks
I was running Bitdefender Anti-Virus free and found that on boot (Windows 10) it my external USB drive would show as usual but show an I/O error if I tried to open or create files. If I then unplugged the USB cable and plugged it back in, it was absolutely fine. I worked out it was Bitdefender, and by fully uninstalling it…
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moving from UK to EU
I will be moving soon from N. Ireland (UK) to Republic of Ireland (EU). My Bitdefender subscription is due before the move. Can I renew or do I need the exact location of new address? Thanks
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Microsoft Defender Still Running Despite Settings
Hello all. I installed BitDefender and configured it to run all things antivirus, firewall, etc. and sht down Windows Defender. But without fail, Windows Defender shows up in Task Manager as running alongside BitDefender. This is creating issues in and of itself. I try to "End Task" but get an "Access Denied" even though…
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How do I reach customer support by email please?
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Anti-Tracker 'dead' after Win11 Restart
Every time I restart Win 11 and open Edge, the Anti-Tracker is inactive. All the buttons and knobs say it should be active but I to go into the Manage Extensions and turn it off then back on. Everything is latest version, as far as I know; and I have run 'Repair', 'Rest' on Edge and reinstalled Bitdefender.
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Identity Theft Help
Hi, I know this is random but I'm desperate to find a solution to the following: My wifes facebook and instagram has been hacked (as well as other financial and personal accounts). She has managed to get back hold of most of them apart from facebook and Instagram. They are using the accounts to ask people to make…
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Intune Deployment of Bit Defender
Hi we have successfull managed to deploy the Bit defender application in our Intune setup, however some users are having issue, As usual we proceeded to make an exception group and force uninstall the application for them however, it seems the uninstall path is incorrect, Uninstall…
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i cannot delete files since no admin access. still get notices but program has been uninstalled. v
how to remove all traces of program?
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My Bitdefender Deactivates throughout the day on My Samsung Galaxy Ultra S23
Hopefully by updating BD Mobile it will stop leaving me unprotected.
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Bitdefender crash
Every time I try to install Bitdefender free, it automatically crashes without any errors.
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I want To Get A Refund
Bitdefender charged me yesterday for a Total Security Renewal which I am not aware of. I don't want to renew my total security because I am choosing other options. I want Bitdefender to refund the amount that they charged me that I am not aware of.
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how can i open specific ports?
I'm a touch frustrated, so apologies if i sound abrupt. Part of the primary functionality of a firewall is to enable allowing access to the local machine via specific ports, e.g. SNMP, WMI, etc. I cannot for the life of me figure out how to do this in Bitdefender Total Security. I also cannot get the settings right so the…
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comment changer le numero de ma carte de crdit
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Trouble implementing autopilot recommendations
Hi, I have Bitdefender Total Security. This issues has been going on for a while, I get the message to install that security intelligence update, but it gets stuck at the point shown in the image. It used to not even get there, but I have run windows update troubleshooter and now it seems to have gone a little further.…
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Smishing in iOS Devices
Need to improve in the mobile app itself. I still receive many smishing messages on my phone nowadays. 3-4 days of messages daily here in Canada.
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Windows Defender detects "PUABundler/win32/candyopen". Bitdefender does not. Why?
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Full system custom Scan found this
So I recently bought bitdefender total, after doing a custom scan that targeted all the drives on my laptop. Bitdefender detected this "Generic.Application.HackTool.KMS.A.DD98CF7E", the file was located in "C:\Windows\Setup\SCRIPTS\HWID_Activation_AIO.cmd". After the scan was completed I clicked on "take appropriate…
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Scan gets stuck
I recently purchased a bitdefender subscription. When I run the scan it gets stuck after scanning 38 apps out of 90 apps. Will it finish or there is a problem or bug with my version of bitdefender. Please help
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Bitdefender Total Security - how do I disable Email Protection
I enabled protection for a few Gmail accounts and need to disable it for one of them. Nothing in the FAQ (https://www.bitdefender.com/consumer/support/answer/91168/). I can't find and easy "disable" or remove function. Do I need to disable access from the Gmail side possibly? Seems a bit unintuitive.
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RE: Problems with Tabtouch and VPN?
G'day Bitdefender team! I use the betting site TABtouch for betting on the horses here in Western Australia (this betting site is exclusive to Western Australia) and since the new design/upgrade for the VPN I seem to have problems with the TABtouch site when the VPN is on. The VPN location I use is a Australia, however I…
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How to change Password in Bit Defender Central
Hello, i need to change password in in Bit Defender Central Account. I am using IoS, Android and a Laptop. Tell me at least on of these solutions. Thank you very much.
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Password Manager stuck on Enter PIN screen
I have an iPhone 12 mini with iOS 17.5.1. I rarely use Password Manager on my phone, but now when I've entered my 4-digit PIN I just get the wheel of spokes that spins. How can I stop it and fix whatever's wrong? Thanks! Jay
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Bitdefender Not Functioning Properly on MacBook
Hello! I am currently experiencing an issue with Bitdefender on my MacBook. The application seems to be malfunctioning, and I am unable to perform scans or update the virus definitions. I have tried restarting my MacBook and reinstalling the application, but the problem persists. Could someone please provide guidance on…
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I've used www.utorrent site for years and since loading Bitdefender I no longer have access to it. H
Help
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Why can I not get a secured website to load in either MS Edge or Google Chrome?
When I go to and select sign in, I am taken to a different web page that never loads. It works on my cell phone browser but not on my windows pc. Is this because of Bitdefender setting?
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Bitdefender VPN is uninstalling at boot time
Within the past couple of weeks, twice my installation of BitDefender VPN has been uninstalled by something. I have had to reinstall it twice. I can't boot my computer without Bitdefender VPN disappearing with the exception of the desktop icon which is now a generic Windows shortcut icon with no properties. How can I fix…
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Why is bitdefender being stupid?
It's been giving me pop up notifications at the bottom right of my screen about some unwanted app being detected then being moved, but when i go to either restore the app or delete it nothing happens. This isnt really the issue, but the issue is that it doesnt stop until a random point through the day. Anyone exprence this…
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This website with rare behavior is not detected by Virustotal
Hi, what happens? [*url removed by @Flexx*] When I visited the website my RAM reached 100% in a matter of a few seconds and no antivirus engine sees this website as malicious. An interesting fact is that this attitude occurs only sometimes, as if this malicious behavior is trying to hide itself without attracting attention.