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Allow access from local network computer
Bitdefender Total Security (I believe 2019) on my two machines. I'm trying to allow each to access the other, so I can trade files between them. I followed the instructions here: https://www.bitdefender.com/consumer/support/answer/13428/ However, at Step 11, when entering the Custom Remote Address--the IP of the device I…
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I upgraded to VPN Premium. However the app I see says Bitdefender VPN same as standard does.
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Bitdefender VPN stopped working on Outlook/Gmail account
Ever since the most recent Windows update, our Outlook (which we use to access our Gmail business account) stopped working when Bitdefender VPN is connected. I always get the same message saying: “We are unable to connect right now. Please check your network and try again later”. The moment we switch off Bitdefender VPN,…
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VS code infected file detected
Hello, Last couple days I've been getting notifications about a detection of a file. (screenshot below is in dutch and says that bit defender has deleted the item) Are these false positives, or what could be causing this? is there a good way for me to see what the origin is of this file and what is triggering it, (I know…
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Bitdefender VPN & MS Outlook
I have installed the premium VPN and everything went well. My problem is that I can't receive emails through MS Outlook Version 2201 (Build 14827.20158). I have read all the FAQ's and help files but it still doesn't work. I also have Bitdefender Total Security installed. Any help would be appreciated. Cheers James
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Can't get rid of malicious wbs ******
I'm on windows 11. Every time I restart Bitdefender find a Threat: "Malware wscript.exe C:\Windows\System32 (Command line parameters: "C:\Windows\System32\wscript.exe" "C:\Windows System32\SyncAppvPublishingServer.vbs" "n; $a = Get-Content "C:\Users\LWizard\AppData\Local\logs system-logs.txt" | Select -Index 17033;iex…
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Can not pay/select without using Bitdefender VPN + Safepay
Hello, since a few weeks we are not able to select airplane tickets or to pay online. We can only do this when we turn on Bitdefender VPN+Safepay. Moved from Greece to Thailand, so the server is not the problem. It is on 3 laptops and 2 Android phones. We had no problems in 2023, started this year. Tried everything with…
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How do I really contact Bitdefender
I got hit by a Trojan that Bitdefender missed about 2 weeks back. I tried running your program but it could not find anything. I tried your method which was useless. I then turn Bitdefender off and tried downloading some other programs. Eventually TotalAV found a Trojan and I thought managed to delete the Trojan but the…
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restore deleted file
I tried 6 times to open a support ticket and every time I get an error to try again later! This is ridiculous and is more than enough for me to be done with this av! Bitdefender deleted a file that was legitimate. This is a critical file that I absolutely must have restored! This has been installed since last Aug. when I…
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buongiorno, non riesco a disinstallare momentaneamente bit defender ?
avendo dei problemi con sky go vorrei disinstallare momentaneamente bitdefender ma ho provato con un disinstallatore esterno ed ora il programma non mi appare più sul pannello di controllo! Vorrei agire anche sulla chiave i registro ma ho paura di compromettere il futuro funzionamento del programma! Posso avere aiuto
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Can't stop unrequested website
I hope someone can please help me find a way to prevent the website called artisanals.com.au from appearing on my mobile. There appears to be no "unsubscribe" link nor any other provision on the website to stop or block these notifications that have been appearing constantly out of the blue over the last few days. It is…
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Antivirus Alert: Trojan Horse Detected and Deleted - What to do?
Recently, while visiting the website of a home renovation company, my antivirus alerted me with the following message: “Threat removed”. It detected a Trojan (JS/Agent.RCS) in a file (B123A19715D704B963F6836E8A1A4DB0ED1B265A-blob) on my computer, and then deleted it. What should I do ? Should I be worried? Please help me.…
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Bitdefender turning off, unable to system scan
An inexperienced user downloaded several executable files for film editing, and now bitdefender and windows security are not functioning. I can't run a system scan with bitdefender, and I can't keep bitdefender turned on. Help!
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Deleted Bitdefender, now trying to reinstall
I am licensed until March 2025. Have order number. Don't have Activation Code. Windows 10 Have Bitdefender folder, contains Bitdefender Security folder, and Bitdefender Security App folder Also, Bitdefender Agent folder, contains ProductAgentUI.exe Have downloaded: bitdefender_windows_9bad1558-42da-43ec-b324…exe This file…
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Unified Wintum 56 ?
What is this Unified Wintum 56 and how come i am connected with it ?
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devices not showing in central
Hi I installed bit defender today and initially put on two devices and as ok in the central app I have just installed it on third device and of the original ones has berated from the devices page of central However it is the device that I am actually logged into centralon ! and was showing on it earlier What has happened ?…
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Device not showing in Bitdefender Central
I have Total Security installed on one of my computers (checked everything on the appwiz.cpL and it shows installed. On my console it shows VPN installed but protection for Windows is not. I clicked the link to download it and the installer says "Bitdefender Security is already installed on your device". I previously tried…
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New VPN Window
I love the new window for the VPN except for the fact I cannot resize the window itself. HELP! 🤠
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I need to disconnect BD. How can I do that with out deleteing it?
I need to disconnect BD in order to complete the installation of a restore point. I don't want to uninstall it.
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Mac Monterey hangs
I have a strange problem. Sometimes, and I haven't been able to find when, my Mac hangs. I can move the mouse but I cannot click on the window to change the frontmost application. After a while, the login window appears and I have to login again. This can take 45 seconds to 1 minute. Any hint? My BitDefender Antivirus for…
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Should You Disable JavaScript to Prevent Unauthorized Malware Downloads?
Hello Should JavaScript be disabled in the browser to prevent unauthorized downloads of malware (such as the addition of a JS/Agent.RCS without permission)?
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Network RX Data Rate reduced from 9.5 Gbps to 2.0 Gbps with BDIS
Hi - I have a QNAP NAS file server with a 10 Gbe direct wired connection to my PC. The network connection has static IPv4 addresses on both ends, with no IPv6, DNS, or DHCP enabled. I installed this high speed connection to get the maximum file transfer rates between the two devices. After installing the 10 Gbe connection,…
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Facial Login Not Working
I have Windows 11 and all of my settings in Bitdefender are toggled to allow access to my camera. When I open my laptop, the camera does not read my face to let me into my computer. I have to type in my PIN. This was not an issue two weeks ago? I have tried everything and basically I cant even access my camera from my app.…
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Delay Between Lock Screen and PIN input screen
Hi Gurus, I am evaluating a copy of Internet Security on a new Windows 11 Home build (2023H2). Windows and Bitdefender are all up to date. After installing Bitdefender, there is considerable delay between the time I click on the keyboard or mouse at the Windows lock screen (the date etc. disappear for 40 seconds, then…
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Add Linux Support to the Home User Product
Title pretty much says it all. Support the major Linux Distributions in your Home User product. Give us at least some basic AV and Malware/Root Kit protection such that we can see our Linux machines in the dashboard.
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Ping/Lag with gaming
Hi, Is Bitdefender at all interfering with my gaming? I have a terrible lag with an online game. Thanks
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Assistance With Tracking Ticket
Good morning, I am looking to track my ticket that is in relation to refunding my subscription as I have duplicate codes for this product. My ticket number is: 1009290758 I deleted my profile last week but the charge still went through this morning. Is it possible to gain access for tracking this ticket and to have the…
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ESPN switched to UK after VPN Premium install
Hi, Just curiosity here. But after installing the premiere VPN, when I went to ESPN it keeps coming up ESPN-UK. When I shut VPN down and tried it, I got the usual ESPN. Then when I went back to the VPN, it was all OK. Stayed ESPN. Any ideas as to why the initial load routed to England? Kinda fun and fascinating, but it was…
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What Bitdefender software is available for iPad?
I just bought my first iPad. What Bitdefender software covers this product? I already have Bitdefender Antivirus for Mac (for an iMac and MacBook Pro), Bitdefender Mobile Security for my Samsung phone, and Bitdefender iOS for my wife's iPhone.
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Can I use BD to check if an online download is safe before I click on the download button?
For example: I went to the sejda . com / desktop webpage. There is a huge green button that says Free Download. I tried to right click on it to see if I could get BD to scan it and then tell me if it was safe or not before I clicked on it. But BD doesn't offer such a feature. It may not be possible. I don't know. BUT is…