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upgrade from 3 windows devices to 5 mixed devices?? License # question
I currently have a license for 3 windows devices. I would like to add a few more devices (mixed windows and/or iPhones) If I purchase the offered upgrade to 5 mixed devices are these 5 new licenses in addition to the 3, I already have (8 total) or does this upgrade only add an additional 2 new licenses? Thanks in advance
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I use bitedefender armor and everything on it works except the web protection part…
I have tried everything that bitedefender armor people suggested…taking the app off and putting it back on…turning just the web protection to pause for awhile and then turning it back on, just signing off of the whole thing and signing back on and restarting each thing on it …but even doing all of this everything else on…
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Pourquoi désactiver le DNS
Bonjour, J'ai utilisé le VPN aujourd'hui pour la 1ère fois et en l'activant j'ai eu une notification de Bitdefender me demandant de desactiver mon DNS secure. Est-ce normale ? Pouvez-vous m'aider ou m'expliquer la raison ? Merci d'avance pour vos réponses.
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Whitelist not working, still can't access domain
Hi guys There is a crypto website I use frequently (several times a day) which has now been falsely flagged as a phishing website, [*url removed by @Flexx*] I've whitelisted and rebooted, still nothing. Unfortunately I need this website as much as I need BitDefender and at the moment my only solution is to shutdown…
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Anti-Theft Not Working
Hi, I have 2 phones (Samsung and Xiaomi) and on both the phone when my screens are off for a while I can't track those phones nor the anti theft alert rings. I restarted my phones and with screen on they both can track locations. On Xiaomi, when I send sound alert it just pop up a notification without any sound and when I…
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Bitdefender Logo is different since last update
On my Windows 10 computer, I have had Bitdefender for over a decade and the logo in the taskbar has always had a small chevron or similar mark on the logo in the bottom left corner. When this mark showed up after a restart you always knew Bitdefender was completely done restarting. Since the last update, the logo no longer…
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Installing Minecraft Launcher crash with code 80070490
I have a new Lenovo laptop and installed Bit Defender. I have tried to install Minecraft for my son but keep on getting the error code 80070490. Is it possible this is somehow related to Bit Defender being installed? thx
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My ticket number is 1009133306, I need a refund
My ticket number is 1009133306, I need a refund
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Pause Protection
This is a bad product for antivirus category. I have a 4gb ram but antivirus consume 2gb ram. My windows 10 computer very slow. I uninstall Bitdefender Antivirus Plus. Please tell me why I can't pause protection this antivirus ?
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Windows 11 Explorer freeze
The last few updates of Bitdefender is causing Windows 11 Explorer to freeze How can I fix this? Thankyou
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Bitdefender mobile security manual scanner graphics glitch
I have and android tv box the HK1RBOX running android 12, I have bitdefender mobile security version 3.3.232.2401 installed on it. Since a few weeks now I have experienced a graphics glitch when using the manual scanner. When first booting my android box and then running a scan with bitdefender the scanner animation show…
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Bitdefender blocking ports on the router
Hello. I have a Raspberry Pi 5 hosting a Jellyfin Media Server for my personal media content. It has setup OK on the POi but I cannot access the jellyfin Server from My Windows 11 computers oy my Samsung Galaxy SmartPhones When tring to make contact with the Pi 5 I am asked to make a connection with the sever, I enter the…
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All of a sudden vpn won't connect, keep getting Error code 9. Was working fine until an hour ago!!
How to fix an error code 9 on vpn which was working fine until an hour ago..
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BDTS keeps blocking Trojan and Phishing screens...how do I remove root cause?
I keep getting BD screens stopping a rogue phishing site from opening. However, I dont seem to be able to eradicate it despite running multiple scans. It happened mostly in Duck Duck Go browser so I deleted that. Now its happening with Firefox. I have an expired McAfee on the tablet and it comes up showing 5 pieces of…
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Disabled features and lorem ipsum in Bitdefender
Hello, recently, my Bitdefender software in the Protection category has all features disabled and lorem ipsum text in the description. I no longer have access to settings or notifications.
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Is it Bitdefender that stops me from visiting certain websites, like "click.pstmrk.it"
Is it Bitdefender that stops me from visiting certain websites, like "click.pstmrk.it"
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Why do I have to pay an extra $19 for password manager just to sign up for bitfinder digital protect
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BD Installer downloads files, then erases them?
Installing BD on a large group of systems. On a few of them, I've run into an odd issue. The installer runs, and stage 1 (downloading files) works fine. Normally, the files get downloaded into %temp% and then are executed from there. On some systems, I've watched the folder and the files are downloaded, then immediately…
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Super Hacked...
Where do I begin? I just purchased a laptop about 2 months ago. Brand new and its basically changing settings on its own and names of files etcc.. I'm not the admin of the damn thing I own I first noticed it on my galaxy s23 ultra when I would see the font changing and same thing with my pictures and files being renamed or…
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BITDEFENDER TOTAL SECURITY / THREAT DETECTED IN THUNDERBIRD E-MAIL CLIENT
Recently a Bitdefender Scan (Total Security 2024) detected a threat (Trojan.CVE_2024_21413.3.Gen) in one of the folders on my desktop Thunderbird e-mail client (v.115.8.1 64-bit.) Unfortunately, Bitdefender could not identify the specific message(s) where the infection was detected, only the folder. Initially, I just let…
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Instability Issue - BSOD - atc.sys
Hi, I am reaching out through the community since it seems obvious that the "support" system is completely useless! I sent two weeks ago a complete report of the issue with the log, the detail of what was done, .dmp of the crash and the .info file. However I have never received a response and since I have no backup of that…
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When can I post links?
hi I wanted to post some examples of a problem I am having but see a message that I haven't been here long enough to post links. That was a while ago so I thought I would try again and got the same message. In the description of roles it states: "please note that permissions to post links and images will be unlocked after…
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Thanks Bitdefender
Not exactly an expert input, but just to say thanks to the people behind the app (free version!). Today it notified me - and dealt with - a ransomware attack (.venus). No idea where it came from, but it was quarantined and deleted. My brother-in-law in Australia (lawyer) was not so lucky some months back. Very grateful.
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Block pages that use the QUIC protocol
I'm trying to block pages that use the QUIC Protocol. I created rules in "Policies>Firewall>Rules" to block the "playboy.com" page. I followed the kb https://www.bitdefender.com/business/support/en/77209-352516-disable-quic-protocol.html#UUID-dc479627-a198-7354-c31c-4808558b0160 but it didn't work. can you help me? P.S.: I…
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How to limit the number of devices in a custom group?
I want to limit the number of decives in a custom group here
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There is no field in the Syslog log that can identify the group to which the device belongs
We collect incident logs in the form of syslogs. Divide equipment from different departments into different groups and manage them separately on the console. But I found that there is no field in syslog that can represent the group to which the device belongs. This leads to the mixing of logs from different groups, making…
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Cryptomining protection - Premium Security - Mac
Hi there, seen the email from Bitdefender advising Cryptomining protection is now included. However cannot see the option on the Mac software - is it just for Windows machines?
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Alert Mode switching itself off.
Hello I've had this problem for a number of years with Bit Defender and I can't seem to find a solution on the internet. I switch 'Alert Mode' on, so that every time an application tries to connect to the internet, a pop-up appears and I can then choose whether I want it to connect to the internet or not. The problem is,…
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Added a wyze mesh router to my box2
Hello all, just looking to see if there is a way to check that I have set up the mesh router correctly. I have att fiber router with the box connected to a desktop, I use the box for my wifi here at home, connected the Wyze mesh to my att router. I am not a big network guy and at 70 am a bit behind the curve when it comes…
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Can someone confirm that Email Protection doesn’t work for the Mac Mail email platform?
I can read, so I see that it works for Windows and Gmail. I’m just surprised (and disappointed) to have the feature touted to me as a Mac user and Bitdefender subscriber when it doesn’t protect the most common Mac email platform.