Auto updates are not happening/ Anyone else?

About a month ago, the auto updates to my antivirus programs stopped happening, so I started getting warnings from Windows security that my antivirus signatures are out of date. I can manually update them and that works fine but that's not how its supposed to work. Anyone else having this issue?

Windows 11 24H2

Bitdefender build 27.0.53.265

Threat engine 7.99255

Find more posts tagged with

Accepted answers

GSchmidt

Thanks Gjoksi. I'll try these in order and post again once I have a verified resolution.

All comments

Gjoksi

Hello.

My specs:

Asus X551CA

OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed

OS Build 19045.6159

Experience Windows Feature Experience Pack 1000.19062.1000.0

BD Total Security 27.0.53.265

For me, the auto updates are working just fine.

You should follow the steps below.

-- STEP 1 --

Repair Bitdefender, by following these steps:

https://www.bitdefender.com/consumer/support/answer/13429/

-- STEP 2 --

If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool:

https://www.bitdefender.com/links/uninstall_consumer_paid.html

It will completely remove the program.

Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues.

-- STEP 3 --

If the instructions from Step 2 didn't help, follow the instructions in this step.

First, take screenshot(s) of the issue

and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1733/

Next, contact Bitdefender Consumer Support by e-mail:

https://www.bitdefender.com/consumer/support/help/

with short description of the issue.

After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.

Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.

Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.

Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.

NOTE: If the log file is larger than 25MB, you can upload the log file here:

https://upload.bitdefender.net/

After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support.

Regards.

GSchmidt

Thanks Gjoksi. I'll try these in order and post again once I have a verified resolution.

GSchmidt

Thanks Gjoksi. Problem solved!!!