Activating expired trial total security version

Hello,

I had a 5pc trial total security version that expired about 10 days ago.

If I buy a new 5pc licence key and activate it, Will it extend the expired licnese from date of trial or will it reset license starting date to the new activation date ?

Thank you

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Flexx

https://community.bitdefender.com/en/discussion/104992/activating-expired-trial-total-security-version

As far as I know, if you buy a new 5-device license key for Bitdefender Total Security and activate it after your trial has expired, the license period will start from the new activation date. It will not extend or add onto the expired trial period. Essentially, the license countdown resets and begins fresh from the moment you enter the new key.

So, your new subscription duration will be based on the date you activate the new license, not the original trial start or expiry date.

However, I would still recommend contacting Bitdefender support for more information.

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.

Regards

fish72

Thank you Flexx for your answer.

The A.I. agent in the chat didn't really provided a real answer. It wrote that activation starts from the day the key licnese was BOUGHT but I know there are key licenses that can be activated later from my experience.

Flexx

https://community.bitdefender.com/en/discussion/comment/356965#Comment_356965

I’d like to offer a brief update and correction to my previous comment.

Purchasing from the Official Bitdefender Website:

When you buy a Bitdefender product license directly from the official Bitdefender website, the subscription typically starts immediately after the purchase is completed. The activation is automatic if you’re logged into your Bitdefender Central account and the new license matches an existing active subscription (same product and device count). In this case, the subscription duration begins at the time of purchase, and it may extend an existing subscription if applicable. You’ll receive a confirmation email indicating the subscription has been activated and associated with your Bitdefender Central account.

Purchasing from a Third-Party Seller:

If you buy a Bitdefender license code from a third-party seller (such as Amazon, Newegg, or other authorized resellers), the subscription generally starts when you activate the code in your Bitdefender Central account. The activation date sets the start of the subscription period, not the purchase date. This is because third-party licenses are not automatically tied to your account until you manually enter the activation code.

Important Notes:

While purchasing from third-party sellers is common and often legitimate, it’s recommended to buy from trusted, authorized resellers to avoid issues like invalid keys or fraudulent sellers. Bitdefender official website advises caution with third-party purchases to ensure you receive genuine products.
If you have an expired trial (like your 5PC trial that expired 10 days ago), activating a new license (whether purchased from Bitdefender or a third-party seller) will start a new subscription from the activation date, not extend the trial, as trials are separate from paid subscriptions.
If you purchase a license that matches an existing active subscription (same product and device count), it may stack and extend the current subscription duration, but this doesn’t apply to expired trials.

Useful Links:

Bitdefender Account, Billing & Subscription: https://www.bitdefender.com/consumer/support/account-billing-subscription/
Bitdefender Partner Locator: https://www.bitdefender.com/en-us/partners/partner-locator . If your country is not shown or available in the Bitdefender Partner Locator link, you should directly buy Bitdefender product from https://www.bitdefender.com/ . You may also contact Bitdefender support to check if any deals or discounts are available or if they can offer any before you purchase the Bitdefender product.

Regarding Bitdefender support chat, simply typing "transfer to agent" in response to each question asked by the AI agent will eventually connect you to a Bitdefender support representative.

Regards