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have an infected area on my hotmail account: cannot seem to get rid of it, hotmail works fine on all
have an infected area on my hotmail account: all other devices work fine with no problem: how can i get rid of this infection?
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Black Colour Screen on Boot After Installing Bitdefender Windows 7
Hi everyone, Full black colour screen for a few minutes on boot after installing Bitdefender. It happens before I even log in, just the mouse cursor over a black colour screen. Once it finally loads, everything works fine. I searched online, and it seems other people have this issue too, but I have not found any solutions…
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Secure Pass vs Password Manager
Hola a Todos, era usuario a Password Manager desde hace un par de años y la verdad es que estaba satisfecho con su uso tanto en PC como en móvil. Ahora me han obligado a pasar a Secure pass y no hay punto de comparación, tener que iniciar cada vez que se abre el navegador la cuenta de Bitdefender, después la contraseña…
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VPN Refusal
I am finding that a number of sites are refusing to allow access to their sites if my VPN is on. If I turn the VPN off, I have instant access. The comments about the kill switch do not apply as the kill switch is off and it is not changed if I turn off the VPN to access a website. The question is what can I do to get into…
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Bitdefender VPN not connecting
Bitdefender VPN is not connecting to the internet. I've tried reinstalling but get an error code. I have attempted to open the Bitdefender web site, but get a blank page.
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How to switch to Windows Defender without uninstalling Bitdefender entirely?
Today my subscription expired and while I want to renew it, I want to get paid first later this week. Since Bitdefender expired, it's off, but in the Windows security settings it still says Bitdefender is active and therefore Defender isn't completely on. So is there a way to get Windows Defender back as the main AV…
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VPN not connecting - Bitdefender IT telling me to buy a program they would not display
My VPN suddenly started not connecting and I receive a message requesting me to upgrade. I have enabled installed / reinstalled the program, restarted, contacted Support, entered a series of commands and restarted. I allowed a Bitdefender support individulal who called me from the support site to sign into my laptop. They…
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VPN connections
I have a trial version of your product but I can't use a VPN connection all the time. My traffic is limited. If that's the case even after I buy the product, it's not worth it.
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Infected File Detected
Started getting Bitdefender Total Security Warnings : Infected File Detected Says: Gen:Variant.Lazy.492798 (can't find any information on this) It then quarantined the file, I use interface to delete it on the 5th. It re-appeared but slightly different version and it quarantined and I deleted it again. On May 5: C:\Program…
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How can I validate my email address in Bitdefender mobile security?
I have Bitdefender Premium installed on PCs and my mobile. If I look up Scan accounts in Bitdefender Mobile Security it tells me my email address is not validated. If I try to validate it I never get the validation email! Is this a fault?
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bitdefender's web protection
ts showing opposite icons, might be bugged , plz fix
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Disney plus on android
Have activated vpn, location UK, but on google play when searching for disney plus app i get not available in your location. Anyone can help?
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Ransomware remediation can't be turned on
Hello everyone! I cant seem to be able to enable ransomware remediation as it immediately disables itself. Also when I get a message asking me whether to turn it on or not and I click enable it still shows as disabled in Bitdefender.
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Bitdefender allows this (possibly infected) Trojan/Keylogger/APT_DustSquad_PE execution
So I received this file from an online friend I've known for literally years and years. Scanned it with VirusTotal, scanned it with Bitdefender no reports. I haven't noticed any exfiltration of data, but I am naturally suspicious person, and checking it on JoeSandbox and Filescan.io it appears like maybe it might be…
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App Lock not blocking notifications
I've got the Bitdefender App Lock set up to lock the "Messages" app on my Pixel 6 phone (the default app for SMS etc). The idea was that if my phone was snatched whilst unlocked, the thief couldn't receive SMS 2FA codes (as widely used by banks etc). However, this is undermined by the fact that when the phone is unlocked,…
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VPN Mac OS shuts off every time I stop using computer (MacBook Pro)
(Only 2 Mac categories? Neither relevant.) I work, it's on. I walk away and come back, it's off. Of course, most of the time I never remember to turn it on since this happens many times a day. I don't close the laptop lid either. Mac OS 14.6.1 Bitdefender VPN on my iPad Pro and iPhone don't have this problem.
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renewal
I am trying to contact someone to renew my anti virus, I had an email saying that I could renew for £37.49. can you help please
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location
why they asking to pay a new vpn when i am connected with bitdefender vpn and they are finding my location?
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Slovak language support or at least the ability to change languages on Android phones
Hello, It would be nice if Bitdefender could get Slovak language localisation support. It would also help if language change on android devices were to become available as Czech localisation could be understood by local users in Slovakia as well.
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Bitdefender Anti Tracker for Firefox: issue with sites like Amd.com
Anti tracker has some issues on a few sites. For example the legitimate AMD driver download page: (I'm not yet enabled to post links sorry) has serious issues on Firefox if the Anti Tracker plugin is enabled. Try to choose a driver from the list. You will see that the "SUBMIT" button will not forward you to the file…
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How often does Bitdefender update their security content?
I know that endpoints scan hourly for updates of security content, but how often does Bitdefender push out security content updates? I'm working for a company that wants information like this, and I haven't found anything in the documentation yet. If anyone knows the answer and/or can point me where I can find this…
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Web Protection being disabled almost continuously
Bitdefender Mobile Security’s Web Protection feature is constantly being disabled on my new S23 with Android 13. Even after manually reactivating Web Protection, it will turn itself off again almost immediately, and then it will suddenly work for a day or two before being disabled yet again. I had this issue occasionally…
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Bitdefender total security missing a process in taskmanager issue
Hi everyone, On one of my windows 10 laptops I had only 12 bitdefender processes running, I then rebooted and now I have 13 processes running while there are supposed to be 14 bitdefender processes. One of the "bduserhost.exe" processes is missing (only 3 are running), on my other windows PC's I have the normal 14…
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Bitdefender processes blocking access to Bitdefender Logs folder
I am unable to view BD logs within BD (Total Security) program - it simply does noting when clicking on View log, or directly using Windows (10) Explorer - which reports access denied. It is NOT a simple, folder security issue as taking ownership of the folder is blocked (using whatever method) unless Windows is booted in…
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P.C. Hidden in Ip check of bitdefender vpn
As you can see the postal code is hidden ( multiply Checked ) in the location check , i think it's good sign of vpn security as it is hiding the postal code of bitdefender's virtual sever , is it right? @Flexx any body?
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Sim card
This technique seems to be proliferating and spreading, does anyone know who might be responsible?
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Looking For Toll-Free Number For Bitdefender. Any Help?
Looking For Toll-Free Number For Bitdefender. Any Help?
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I Want To Cancel The VPN Package From My Bitdefender. How Do I Do That?
I Want To Cancel The VPN Package From My Bitdefender. How Do I Do That?
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The knowledge required to use gravityzone instead of customer products
Dear community: I've been using bitdefender consumer product for a long time, alone with not using administer account and having a hyper-v to run all 'suspicious' I think I've managed to avoid exposing my PC. However recently a friend of mine is testing some fileless attack ****** and bitdefender missed 3/9. A quite…
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Problems with VPN and Antivirus settings
I've recently built a new Win11 pc with Antivirus Plus freshly installed. There're two problems which I wonder if there's anyone who can help. Thanks. Split Tunneling of VPN not working. My goal's to use Edge with VPN and Chrome without VPN. I've added chrome.exe to Split Tunneling bypass setting. However, whenever VPN's…