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I recently resubscribed to Bitdefender Total Security with VPN but I can't reactivate TS

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I recently resubscribed to bitdefender total security with vpn but i cant reactivate my total security because i haven't got a code what can i do about this

Answers

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
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    Hello.
    ONLY Bitdefender staff can have access to your Bitdefender Central account, your devices, your payments/purchases and/or your subscription(s).
    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.
    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
    NOTE: Bitdefender telephone support is not toll-free!
    Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
    Regards.

  • Alexandru_BD
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    Hello @Hugh McCarron,

    I could find a renewal order for Premium VPN, but not one for Total Security as well. Based on my findings, your Premium VPN subscription was renewed 4 days ago. Can you access your Central account and check the subscriptions tab there? Did you previously cancel your Total Security subscription, or was it set to renew automatically for the next term? Or did you purchase a new subscription online and did not receive the activation code?

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user