Can't start Parallels Desktop unless I disable BD protection and reboot

Beirne · 2024-07-01T11:40:02+00:00

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I've been running BitDefender and Parallels Desktop on my Mac for years but recently have had problems starting Parallels Desktop. It turns out that if I disable Bitdefender and reboot then Parallels starts up fine. I tried configuring Bitdefender to ignore the Parallels application but that did not help. How can I get Bitdefender to let Parallels start up?

Antivirus for Mac 10.1.0.8

MacOS Ventura 13.6.7
Parallels 19.4.0

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Flexx

https://community.bitdefender.com/en/discussion/100312/cant-start-parallels-desktop-unless-i-disable-bd-protection-and-reboot

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

Beirne

Thanks! I've opened a ticket with Bitdefender support.

Alexandru_BD

@Beirne please do share your findings with us as well, if possible. So we can help others that may encounter this behavior in the future.

Thank you!

Beirne

@Alexandru_BD It got better when I added exceptions for the following directories:

/Applications/Parallels Desktop.app

/Users/_yourid_/Documents/Parallels

/Users/_yourid_/Library/Parallels

My computer crashed once after doing this but I don't know if it was related. It's been OK since then. Parallels has other files on the system like plists but I haven't gone to track down everything.

Alexandru_BD

Thanks for following up @Beirne 👍️

Glad to hear it's working since.

Regards