Can't start Parallels Desktop unless I disable BD protection and reboot

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I've been running BitDefender and Parallels Desktop on my Mac for years but recently have had problems starting Parallels Desktop. It turns out that if I disable Bitdefender and reboot then Parallels starts up fine. I tried configuring Bitdefender to ignore the Parallels application but that did not help. How can I get Bitdefender to let Parallels start up?

Antivirus for Mac 10.1.0.8

MacOS Ventura 13.6.7
Parallels 19.4.0

Comments

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
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    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

    Select, How to's & Troubleshooting Bitdefender productsTroubleshootingI don't knowContact Support→ You will get the option of chatcall or email.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Beirne
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    Thanks! I've opened a ticket with Bitdefender support.

  • Alexandru_BD
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    @Beirne please do share your findings with us as well, if possible. So we can help others that may encounter this behavior in the future.

    Thank you!

    Premium Security & Bitdefender Endpoint Security Tools user

  • Beirne
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    @Alexandru_BD It got better when I added exceptions for the following directories:

    /Applications/Parallels Desktop.app

    /Users/_yourid_/Documents/Parallels

    /Users/_yourid_/Library/Parallels

    My computer crashed once after doing this but I don't know if it was related. It's been OK since then. Parallels has other files on the system like plists but I haven't gone to track down everything.

  • Alexandru_BD
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    Thanks for following up @Beirne 👍️

    Glad to hear it's working since.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user