Can't start Parallels Desktop unless I disable BD protection and reboot

Beirne

I've been running BitDefender and Parallels Desktop on my Mac for years but recently have had problems starting Parallels Desktop. It turns out that if I disable Bitdefender and reboot then Parallels starts up fine. I tried configuring Bitdefender to ignore the Parallels application but that did not help. How can I get Bitdefender to let Parallels start up?

Antivirus for Mac 10.1.0.8

MacOS Ventura 13.6.7
Parallels 19.4.0

Flexx

https://community.bitdefender.com/en/discussion/100312/cant-start-parallels-desktop-unless-i-disable-bd-protection-and-reboot

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

Beirne

Thanks! I've opened a ticket with Bitdefender support.

Alexandru_BD

@Beirne please do share your findings with us as well, if possible. So we can help others that may encounter this behavior in the future.

Thank you!

Beirne

@Alexandru_BD It got better when I added exceptions for the following directories:

/Applications/Parallels Desktop.app

/Users/_yourid_/Documents/Parallels

/Users/_yourid_/Library/Parallels

My computer crashed once after doing this but I don't know if it was related. It's been OK since then. Parallels has other files on the system like plists but I haven't gone to track down everything.

Alexandru_BD

Thanks for following up @Beirne 👍️

Glad to hear it's working since.

Regards